Gong
Gong.ioExternal reviews
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Great tool for analyzing calls
What do you like best about the product?
I like how it's sorted in the desktop version. I use Gong mainly to listen to how other sales reps present certain things like demos, business cases, proposals, etc.. We have a lot of talented reps at my company, so I typically come away with something valuable after listening to their calls.
It's also a seamless process to jump into specific sections of the calls by searching words that were said. This saves a ton of time.
It's also a seamless process to jump into specific sections of the calls by searching words that were said. This saves a ton of time.
What do you dislike about the product?
Whenever I download a call through the mobile app, it only plays the audio and doesn't show the presentation deck/shared screen.
What problems is the product solving and how is that benefiting you?
It helps assess how much I'm actually talking on calls and allows me to take detailed notes afterwards
Invaluable Sales Tool
What do you like best about the product?
Gong is your extra pair of ears. You can sit and clearly listen to your audience without the worry of missing a detail. Gong's got your back!
What do you dislike about the product?
I don't dislike this tool. It exceeds my expectations day in and day out
What problems is the product solving and how is that benefiting you?
Attention to detail. Holding folks accountable. Preparation in front of management
Amazing Learning Tool
What do you like best about the product?
The tool is constantly improving - just when you think you can't get any more out of it, they release a feature that adds value in another way!
What do you dislike about the product?
Most of my dislikes have been resolved with product updates.
What problems is the product solving and how is that benefiting you?
Understanding how my team communicates when speaking to our clients by reviewing the calls with my team to expose behaviors via explicit examples.
Recommendations to others considering the product:
Great sales coaching tool!
Beyond call recording
What do you like best about the product?
The call recording works very well -- it automatically joins my calls from my calendar, records and transcribes my call with remarkable accuracy, creating a searchable transcript of the call. This means I don't nee to take as detailed notes, since I can always go back and listen to the call on Gong, or better yet, search the transcript for what was said.
What do you dislike about the product?
In order to comply with privacy laws, we've set up our Gong to play an announcement when the first person not from our company joins. However, this announcement seemingly plays at random times, occassionally before someone else joins, and frequently during the midst of a conversation. It's odd, and I make light of it during the call, but it's not a huge flaw.
What problems is the product solving and how is that benefiting you?
Fewer notes need to be taken on calls, since I have a transcript
Since Gong shows what portion of the time each person spoke, and makes that public, it makes me strive to speak less since the data will be shown to all
Near perfect notes from each call
Better sales processes
Since Gong shows what portion of the time each person spoke, and makes that public, it makes me strive to speak less since the data will be shown to all
Near perfect notes from each call
Better sales processes
Recommendations to others considering the product:
Give it a try -- easy to start using, not huge switching costs if you don't like it!
Gong is fantastic
What do you like best about the product?
No better way to dissect your reps sales calls in an efficient manner.
What do you dislike about the product?
Nothing, I feel it's a must-have sales coaching tool
What problems is the product solving and how is that benefiting you?
Improving my reps selling skills to increase their ACV and accelerate their sales cycles.
Recommendations to others considering the product:
Buy it, you won't regret it.
ONE OF MY FAVORITE TOOLS
What do you like best about the product?
I love this tool so much. If you are not using Gong to record, analyze and self-educate all your calls than you are missing out and leaving money on the table. I love the ability to go into Gong listen to my own calls to correct myself so that the next time I get on a phone call I don't make the same mistakes. I also love listening to more senior sales reps, so that I can pick up tips, tricks, phrases and anything else I can learn to make my sales game better.
Also, want to point out that I have had a really great experience with their support team. In the very beginning, I had some difficulty getting it working (user error), but they got on the phone and walked me through the entire process of getting it all worked out.
Also, want to point out that I have had a really great experience with their support team. In the very beginning, I had some difficulty getting it working (user error), but they got on the phone and walked me through the entire process of getting it all worked out.
What do you dislike about the product?
I wish I could record my phone calls without having to set up a meeting and conference line. I don't know if the software exists or even if it would be possible. I just want more Gong everywhere.
What problems is the product solving and how is that benefiting you?
They are solving the problem of not know why you lost a deal, or what you could do to get better. Gong lets you continuously improve your game.
Recommendations to others considering the product:
I think this software is a must-have specifically in Software Sales, but I think it is a must-have in all sales. This is the best way to grow yourself and your teams ability to bring the best experience the to all your prospective clients.
Customer Success Manager using Gong
What do you like best about the product?
I love using Gong for the ability to reference all video calls across our organization. I also love that you can easily skip from speaker to speaker based off the recording framework that is segmented in the audio below.
What do you dislike about the product?
The quality of the video recording can sometimes* be fuzzy when you are trying to view in fullscreen.
What problems is the product solving and how is that benefiting you?
Quickly reference historical sales/customer calls..
Gong a great tool for both internal & external use
What do you like best about the product?
A great tool to ensure we capture all customer details during web discussions. We frequently return to the Gong to dig deeper into ways to drive client value, and clients often love receiving the recordings as well.
What do you dislike about the product?
Sometimes searching for a specific call is not as easy as I expect using the "search" box. Sometimes sharing a link with customers is problematic - need make sure not limited.
What problems is the product solving and how is that benefiting you?
We do a better job identifying keys to unlocking customer value. Helped us advance many opportunities.
Recommendations to others considering the product:
Strongly recommend as a sales enablement tool.
Gong has been a life saver!
What do you like best about the product?
The ability to break down calls by topic
What do you dislike about the product?
Wish we could manually deploy it on calls
What problems is the product solving and how is that benefiting you?
Use Gong mostly for training and feedback. Sometimes for clarity on deals.
Sales Operations
What do you like best about the product?
Gong allows us to record all of our demo's for potential clients. It gives us a great learning tool so we can share best practices within the team and point to specific parts of calls so they can be reviewed. It also allows us to learn from the analytics it provides for talk time, where certain phrases or words are used within a call and determine the effectiveness of our calls.
What do you dislike about the product?
We struggle with not being able to rename the calls to make searching for lead names easier.
What problems is the product solving and how is that benefiting you?
Gong helps us to make our client demo's more effective so that we can close more sales and bring on more new clients.
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