Gong
Gong.ioExternal reviews
6,446 reviews
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Great to tool for learning & development of employees
What do you like best about the product?
- Good recap of conversation
- Ability to confirm details of the conversation especially when discussing critical details to close a deal
- Ability to forward/rewind to clips and TAG others in the team so they can hear the same (i.e. became a good training tool)
- Receiving a summary of the conversation after the meeting, so that I don't ever miss a detail
- Ability to confirm details of the conversation especially when discussing critical details to close a deal
- Ability to forward/rewind to clips and TAG others in the team so they can hear the same (i.e. became a good training tool)
- Receiving a summary of the conversation after the meeting, so that I don't ever miss a detail
What do you dislike about the product?
The "gong" recording message in the beginning of the call. It turns on right in the middle of me introducing myself to prospects on the call. It should be turned AS soon as the person dials into the conference number, so that it doesn't interrupt the flow of the conversation. You make me the happiest person if you could update that. Please and thank you.
What problems is the product solving and how is that benefiting you?
Please see "What do you like best" section :)
Can’t live without Gong
What do you like best about the product?
To be able to listen to sales calls to inspect messaging, deals and capabilities is a must. Now, being able to access calls on my mobile device allows for me to listen to calls on the road with ease.
What do you dislike about the product?
Nothing... still nothing and still nothing
What problems is the product solving and how is that benefiting you?
Allowing for new reps to hear how it’s done...
Amazing AI Capabilities
What do you like best about the product?
The ability to review transcribed highlights from calls.
What do you dislike about the product?
Easier integration with other notes tools. I don't particularly want to log into Gong to review notes.
What problems is the product solving and how is that benefiting you?
Gong is great at automatically picking out key points from conversations, including action items. This allows anyone to get the important parts of a conversation without having to read the entire transcript.
Recommendations to others considering the product:
Learn to use all that it has to offer. It does much more than simple call recording.
Highly Recommend - great for busy front line managers
What do you like best about the product?
Gong has aided our organizations in more ways than I originally anticipated. My AEs use it regularly and efficiently to prep for calls, catch me up on issues or next steps for high priority deals that I could not attend, and track their quality through talk time and engagement tracking. Executives at are organization have contacted me post purchase and said "Gong has become a force multiplier for our organization - I'm so glad we've invested in this technology."
What do you dislike about the product?
Honestly I can't think of much I dislike. I think at first I was disappointed that the transcription wasn't great but after using it for a few months I realized that's definitely not where the value lies so I'm very ok with it's lack of accuracy.
What problems is the product solving and how is that benefiting you?
AEs have lowered the amount of time they talk on calls compared to prospects - they're improving the quality of their conversations by listening more
Product Marketing team is validating their messaging and tracking whether the trainings they give the sales teams are sticking
Product Designers are using call recordings to inform themselves of what customers/prospects are asking for and what they care about
Managers are listening to and providing feedback on 10x the number of calls we were originally able to sit on prior to Gong
Product Marketing team is validating their messaging and tracking whether the trainings they give the sales teams are sticking
Product Designers are using call recordings to inform themselves of what customers/prospects are asking for and what they care about
Managers are listening to and providing feedback on 10x the number of calls we were originally able to sit on prior to Gong
Gong is great
What do you like best about the product?
I wasn't happy being given yet another business application to learn and engage with.
After two minutes I changed my mind.
This tool is the most effective for any sales person or sales manager.
It saves tons of time, and leads to huge improvements in the quality of sales conversations, demos, and price negotiations.
Amazing tool.
After two minutes I changed my mind.
This tool is the most effective for any sales person or sales manager.
It saves tons of time, and leads to huge improvements in the quality of sales conversations, demos, and price negotiations.
Amazing tool.
What do you dislike about the product?
Works like a dream. Not much to not like.
What problems is the product solving and how is that benefiting you?
Huge improvement in ramp up, training, and overall improvement in quality of sales conversations.
Recommendations to others considering the product:
Just try it and see
Customer Success Manager using Gong to review calls
What do you like best about the product?
I like that I can go in an review my call and share it with colleagues and clients.
What do you dislike about the product?
I don't like that it doesn't just get rid of the "silence" moments.
What problems is the product solving and how is that benefiting you?
Able to review calls with high risk clients
Streamlines Sales Feedback Process
What do you like best about the product?
Gong has made it extremely easy to request feedback from my manager. In sales development, the smallest conversational tweak can be the difference between closing a deal and losing a prospect. Immediate feedback helps keep me from developing bad habits, and allows me to ask specific questions as needed.
What do you dislike about the product?
The search function isn't always accurate when looking for my teammates calls.
What problems is the product solving and how is that benefiting you?
I recently took over a coworkers pipeline, and I've used Gong to quickly brush up on what he's talked about with his prospects. It's been much easier to transition when I can listen to past calls at 1.5 speed and skip over the parts I don't need.
The Best Sales Enablement tool
What do you like best about the product?
Listening to our recorded calls and providing feedback couldn't get any better using Gong.
Be able to listen to your calls from anywhere and anytime.
Easy 3rd party integration
The intuitiveness of filtering data (search for the prospect name, sales rep name, filter words used, etc.)
Be able to listen to your calls from anywhere and anytime.
Easy 3rd party integration
The intuitiveness of filtering data (search for the prospect name, sales rep name, filter words used, etc.)
What do you dislike about the product?
Nothing that I have come across and keep up the good work.
What problems is the product solving and how is that benefiting you?
Improving our sales demo
Easy feedback
Easy feedback
Great tool for training and call review
What do you like best about the product?
I really enjoy the ease of use on Gong - it's a simple interface with an easily searched library of calls. I also enjoy the library feature for sorting high impact calls for reference.
What do you dislike about the product?
The only thing I don't love about gong is the topic tracker for each call. I don't use the feature, as I find it to be inaccurate. That said, this doesn't really detract from my usage of the tool.
What problems is the product solving and how is that benefiting you?
Training and note taking are the two main uses of the platform for myself and my team.
Super Valuable Tool
What do you like best about the product?
Helps identify quality of calls for new account representatives. Effectively counts filler words. Gong representatives share best practices with clients.
What do you dislike about the product?
There's not much to dislike other than expensive price point.
What problems is the product solving and how is that benefiting you?
Client/Representative talk ratios
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