Gong
Gong.ioExternal reviews
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Best Call Recorder and Organizer
What do you like best about the product?
I like that Gong organizes both my calls and my team's calls in an organized, easily accessible manner.
What do you dislike about the product?
There are no downsides to this platform.
What problems is the product solving and how is that benefiting you?
Gong solves the problem of needing to find certain points in the call and having to listen to the entire call becasue acessing the particular point you may need. It Also is able to give you key metrics on what is going well on your calls and provides tips on how to approve.
A great tool for sales orgs of all sizes!
What do you like best about the product?
Gong has been super helpful throughout my career in a variety of ways! Some more obvious than others - listening to past calls, shadowing senior coworkers, gathering summaries of calls, etc. But the other features which have made a HUGE difference are the call analytics & coaching to help me get better, Gong building out feedback or follow-up items in an actionable list, and the newer features of AI even allowing me to write better follow-up and recap emails.
The platform is super easy to use and I use it nearly every day. I'm glad that every company I've worked for has used it and hope that continues throughout my career.
The platform is super easy to use and I use it nearly every day. I'm glad that every company I've worked for has used it and hope that continues throughout my career.
What do you dislike about the product?
I have no real complaints about Gong, the platform is continually being updated and improved.
What problems is the product solving and how is that benefiting you?
Gong is helping me improve my conversations with customers as well as helping with follow-up & action items. It is saving me time from writing down notes and allows me to be fully present & engaged during meetings.
Amazing tool that I leverage EVERY DAY!
What do you like best about the product?
I Love Gong! I am an AE and I use it to record all my calls and capture insights from my conversations with prospects and customers. It's the first time I have access to it at a company and I find it makes a huge difference! Listening to omy teammates calls helped me to ramp MUCH faster. And I am able to more accurately capture my customers sentiments and needs as well as their desired outcomes. It also helps me write very thoughtul follow-up emails. It's an indispensable tool!
What do you dislike about the product?
I can't really think of anything I don't like about it. It would be nice to be able to search across others calls and isolate text strings or issues that have been mentioned by others (to understand how others have handled). More of a 'nice to have' though.
What problems is the product solving and how is that benefiting you?
It helps me capture my client interactions and helps me remember tehir issues. It saves me a lot of time in preparing for folow-up calls. It also helps me write great follow-up emails and capturing "Next Steps".
Rich and useful
What do you like best about the product?
Call analysis details. Easy and quick way of improving yoir calls.
What do you dislike about the product?
Nothing in particular, except for the fact that sometimes call summaries are imperfect.
What problems is the product solving and how is that benefiting you?
Time spend during client calls
If I couldn't use Gong any more I would quit my job
What do you like best about the product?
The ability to review my calls afterward, with insights that are actually insightful, and generate follow up emails that actually make sense, has changed my life as a Customer Success Manager. I'm now usually 1 day behind on follow ups instead of 5+, and am able to look back on past calls without having to decipher my notes. I'm better able to listen to my customers during calls, and I feel content that I'll have the ability to look back if needed. I would literally quit my job if they got rid of gong.
What do you dislike about the product?
Literally nothing. It's the best thing ever.
What problems is the product solving and how is that benefiting you?
I no longer have to take 100000000 notes while I'm having customer conversations, and the insights it gives are actually insightful.
The Best!
What do you like best about the product?
Just being able to listen to company calls for ramp up and continous learning is very important to me. Gong makes this the easiest. The layout, small features like jumping to the next caller in a call, and AI reviews and take aways, are all incredibly helpful. I use it almost everyday to listen to calls I was not a part of to further gain knowledge. It easily records any call I make on Zoom without me having to worry about it, then sends me a report and notification once a recording is ready to be used.
What do you dislike about the product?
There is very little I dislike about gong.
What problems is the product solving and how is that benefiting you?
It's an agregate of knowledge and learnings, that I tap into to increase my own knowledge and value.
I could not do my job effectively without Gong
What do you like best about the product?
Gong gives Account Managers unbelievable leverage, in the ability to reference past calls, quickly drill in to areas of relevance on the call, and to visualize customer communication patterns. This tool genuinely allows me to cover twice the territory.
What do you dislike about the product?
Gong snippets and sharing are a little clunky, but still a strong leverage point.
What problems is the product solving and how is that benefiting you?
Gong allows me to reference pat conversations with customers to quickly re-orient, when relevant, and to easily share context and feedback with both Product and the Executive team.
Great Product
What do you like best about the product?
The information that Gong extracts from our company's data is unbelievable!
What do you dislike about the product?
I am trying to think of something but I honestly can not think of anything
What problems is the product solving and how is that benefiting you?
It help me understand where I am going wrong in my calls by be able to observe all the data from my colleagues calls
Love Gong!
What do you like best about the product?
The ease of use and the AI summary of your meeting; pretty accurate. I also like the extensions available.
What do you dislike about the product?
There is nothing to dislike; everything is pretty great.
What problems is the product solving and how is that benefiting you?
Recording meeting and taking notes for me. I can easily go back and listen to a recording, edit it, share it with the customers. I appreciate the notes it provides as a summary if I don't have time to listen or need to beef up my own notes.
Game changer for CSMs
What do you like best about the product?
Able to search on a customer account to find out key challenges, or even very specific questions like 'When is customer doing X process'
What do you dislike about the product?
Very little - it's super useful; it would be great for CSMs to search across all customers rather than search by individual customer
What problems is the product solving and how is that benefiting you?
Makes my life so much easier; generates my follow-up emails, gives me neat summaries, allows me to ask questions (which really is the main thing I use it for) - like a ChatGPT but if the GPT had access to all meetings and emails with a customer for context.
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