Gong
Gong.ioExternal reviews
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Simply THE BEST sales coaching tool out there
What do you like best about the product?
The ability to have AI dissect, analyze and "observe" my sales reps web meetings and calls. This tool has allowed me to have hours of my day back by recording my reps demos and giving me the ability to hone in on key areas of focus. I'm able to listen in real time if I want, but what I truly love is the ability to give feedback that can be shared and viewed by all my reps. Usually if one rep needs coaching in a certain area, odds are my other reps do as well.
What do you dislike about the product?
Frankly, I can't think of much that I dislike. I would like to start seeing the observations made by the Gong content/marketing team (this is what they use to create their world class sales blog) automatically tied into the Gong recording; so I wouldn't just be looking at pure data I would also have their suggestions on each call.
What problems is the product solving and how is that benefiting you?
More time back in my day. I don't have to sit in on every meeting. Coaching can be done after the fact, rather than in real time where feedback is tougher to give with a client or prospect on the line. Analytics, insights, and trends that I would otherwise have no way of tracking. Reps being able to share successful (and not successful) calls to help educate and teach other reps.
Reliable tool with simple user interface
What do you like best about the product?
I love how easy it is to share calls with other co-workers as well as viewing/reviewing participants on each call.
What do you dislike about the product?
As a occasional user as I no qualms at this time.
What problems is the product solving and how is that benefiting you?
This has been a great tool on re-aligning our sales team on best practices. More specifically, we are able to review calls and share calls with our internal teams in order to refine their skills and report on best practices or tactics being "done right" in product demos, etc.
It's magic!
What do you like best about the product?
We use Gong to track all AE calls and demos. On the L&D side, it's great to have a library of calls, searchable by rep, topic, or even word. Follow them on Linkedin, Gong produces some wonderful data-driven content.
What do you dislike about the product?
Not much to dislike. The interface is great. No recommendations for improvement at this time.
What problems is the product solving and how is that benefiting you?
We use Gong to ramp new reps. Situational training is easy because we can pull up calls where key phrases have been mentioned. Also, we're able to check for compliance by searching key words/phrases.
Gong is Incredible!
What do you like best about the product?
I love that I can go back through my calls and not only listen and watch a demo, but can immediately get to a part of the conversation I need to review. Also the color based Topics section is extremely useful in reviewing a call and the Trackers feature is fantastic
What do you dislike about the product?
The only thing I dislike is that Gong announces itself on a call.
What problems is the product solving and how is that benefiting you?
It's just super helpful to review calls and gives me confidence to not take as meticulous notes because it is being r
Scary-good
What do you like best about the product?
It's so easy to search through demos by keyword to find the exact sections I want to review, pass on for coaching and feedback, or send to product. Now I don't have to worry about scribbling down every last note during the demo, but can go back and watch the meeting later to add additional details. It also tags directly into SFDC, so anyone else with visibility into that account/opp can check out the call as well.
What do you dislike about the product?
The transcribe feature is a great concept, but still has some major flaws that keep it from being as useful as you'd want. It would be nice to be able to simply copy and paste some ares of the demo into SFDC for notes purposes rather than retyping, trying to guess at what was actually being said, or actually listening to the meeting again. I'm also hoping that gong isn't secretly the beginning of Skynet and now we're responsible for the end of humanity. Machines, please be kind to us when you rise to power.
What problems is the product solving and how is that benefiting you?
Training for new team members, coaching, product feature request cases, etc.
I have been able to view gold standard demos from peers and team leaders to help as I learn as well as review my own demos to look for areas for improvement and coaching.
I have been able to view gold standard demos from peers and team leaders to help as I learn as well as review my own demos to look for areas for improvement and coaching.
Recommendations to others considering the product:
Think about all the times you wanted to get help on a specific scenario, but couldn't remember exactly how it went...now you can just search for that section in the demo and tag your manager/coach for feedback. Incredible.
Chief Client Officer
What do you like best about the product?
The automation to coach the sales team, account managers and supervisors
Accountability to ensure we make sure we are delivering the best customer service and client satisfaction.
We trend client needs
We trend product needs
We trend training needs
We easily have agents self-aware and adjust immediately
It is very efficient and saves time!
Accountability to ensure we make sure we are delivering the best customer service and client satisfaction.
We trend client needs
We trend product needs
We trend training needs
We easily have agents self-aware and adjust immediately
It is very efficient and saves time!
What do you dislike about the product?
My password resets and does not send it immediately to my inbox.
It does not recognize Spanish calls =(
It does not recognize Spanish calls =(
What problems is the product solving and how is that benefiting you?
Sales coaching and QA has been cut in half! Power phrase reinforcement and filler words have improved and are easily tracked. We have improved our pitch and close ratio by optimizing the anatomy of the calls by component.
Recommendations to others considering the product:
If you care about improving your pitch, your teams pitch and bridge the gap between Sales and Service...this will empower you and get you a raise. There is nothing hidden once you have GONG. It has changed my management and taken it to another level!
A simple and incredibly effective tool
What do you like best about the product?
Playback is easy and intuitive. Multiple speed options are great. Integration with GoToMeeting is AMAZING - a real time saver. Sharing calls with teammates or a customer is a breeze.
What do you dislike about the product?
Search options for calls could be enhanced.
What problems is the product solving and how is that benefiting you?
1) Answer questions you have about a customer call your colleague had or a call you want to review to remember exactly what was said.
2) Reduce reliance on note-taking.
3) New employee training.
2) Reduce reliance on note-taking.
3) New employee training.
How did I ever live without Gong?
What do you like best about the product?
Automatically records gotomeetings and allows comment threads at various points in the playback. It also shows who's talking when and has a variety of automated tags to help find the right conversations to focus in on. So helpful in providing continuity with prospects and customers from one conversation to another. And also very useful for coaching newer employees through their customer-facing calls.
What do you dislike about the product?
There is not much that I don't like about Gong.
What problems is the product solving and how is that benefiting you?
Messaging continuity across various employees interacting with customers
Ability to review technical content from scoping calls to fill in gaps missed during live conversations
Polishing messaging to customers
Awareness of filler words to focus on more effective communication styles
Ability to review technical content from scoping calls to fill in gaps missed during live conversations
Polishing messaging to customers
Awareness of filler words to focus on more effective communication styles
Amazing tool to have all around
What do you like best about the product?
Having worked at companies in the past who didn't have a tool like Gong, I'd like to start by saying that it's an absolute must. Having it for onboarding helped me to ramp quicker, I could easily search key phrases or words that I wanted to hear in calls, topics, customers, etc. As a Customer Success Manager, I can't tell you how often I look back on call recordings and an important insight to me is how much talking I do versus the customer - as someone who is always working on improving listening more than I speak. On top of that, Gong also provides relevant feedback and tips and emails the recording so quickly. I'm able to share it with my customers and also with our team in folders for future reference.
What do you dislike about the product?
Honestly, don't have anything to say that's negative
What problems is the product solving and how is that benefiting you?
Onboarding, coaching, account reflection (imagine a rep leaving that didn't have notes in SFDC, but having Gong to retrace those steps), knowledge sharing, etc.
Very helpful tool!
What do you like best about the product?
Gong is great for both ensuring you don't miss any important call details or follow up items as well as for training purposes.
What do you dislike about the product?
The transcriptions aren't particularly accurate.
What problems is the product solving and how is that benefiting you?
Improving my skills on the phone by being able to review calls with managers as well as share good examples of calls/situations.
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