Gong
Gong.ioExternal reviews
6,446 reviews
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Super Easy to use, and adds tremendous Value
What do you like best about the product?
Ease of use, and getting to listen to my calls again when I need to reference anything.
What do you dislike about the product?
Nothing I can think of as of Yet, I was able to use gong without training and haven’t had any questions or issues with it thus far.
What problems is the product solving and how is that benefiting you?
Gong allows me to focus on my calls & not worry about notetaking. I can easily refer back to any call at anytime
Recommendations to others considering the product:
tremendous value for Sales Reps, helps with not only referring back to calls, adds value for training opportunities, and immediately you start to build a library of knowledge for new hires to tap into on day one
Give Gong a Gong
What do you like best about the product?
Listening to the game film and seeing talk times!
What do you dislike about the product?
Nothing is wrong with gong! The only feature we’d love to see is updating SFDC Events!
What problems is the product solving and how is that benefiting you?
Our reps are getting better and we are enabled to train aspiring SDR’s by having them listen to meetings they schedule.
Value added to focus more on the call and less on the note taking
What do you like best about the product?
Gong makes running sales calls easy again. Now that everything is accurately recorded and analyzed, I can spend more time engaging with the potential customers and knowing full well that I can get back to their questions after the call is complete. No longer do I have to write notes while speaking and that has created a much nicer flow to the overall conversation.
What do you dislike about the product?
Really, there's not much to dislike here. It gives me everything I need, and if the customer doesn't want to be recorded it makes it easy to remove that feature.
What problems is the product solving and how is that benefiting you?
Added benefit of having an ear on the conversation helps dramatically increase my conversational flow. The analysis feature allows me to gauge my calls and assess if I have been talking too much or too little, and the ability to jump right into the conversation where specific pieces like pricing, timing, etc have been discussed makes things very efficient. It's also extremely useful to be able to speed up the conversation. Our company has been sharing these calls with the sales teams and we've all picked up a ton of useful info by doing so.
Recommendations to others considering the product:
Go for it and give it a try. You may be hesitant at first to have your calls recorded, but it is so useful to go back re-listen to these conversations months later when the customer wants to re-engage
A Sales Managers Dream
What do you like best about the product?
Being able to pause and annotate certain parts of the call and tag individuals so they can see my notes. We LOVE being able to tag people in order to promote additional visibility and then capture our top performers in their element of doing good and also use them as examples for onboarding/training new reps on what they need to do.
What do you dislike about the product?
Nothing currently. They have made a TON of strides in order to connect to CRM and other VoIP providers
What problems is the product solving and how is that benefiting you?
Looking to speed up the coaching process and have more effective 1:1's with reps. We came to Gong because of the ease of use and loved that we could prep calls beforehand and not have to awkwardly fast forward through calls or even FIND the calls to begin with. It greatly enhanced meetings.
Recommendations to others considering the product:
If you are looking for a way to capture all the great things that typically go unnoticed on a call, this is for you. If you are looking for something to capture calls, analyze top performers and coach more effectively, this is also for you. Gong is definitely a disrupter and we love the level of detail we get from analytics.
Gave me time back to actually coach reps!
What do you like best about the product?
I love that you can quickly jump to specific parts in the call, listen to calls at a faster speed, and search by keywords and trackers on a mass scale.
What do you dislike about the product?
Nothing. We love Gong and would highly recommend.
What problems is the product solving and how is that benefiting you?
We are trying to more effectively coach our reps by spending less time listening and more time analyzing.
Recommendations to others considering the product:
Get on board!
Useful Sales Coaching in a Box.
What do you like best about the product?
The quality of transcription is high. The ability to break down a call in minutes is huge. We zero-in on areas of coaching with what was actually said, which beats opinion every time.
The automatic transcriptions are super-useful.
The automatic transcriptions are super-useful.
What do you dislike about the product?
Would like an easier option to share videos wide beyond those that have licenses.
Sharing meetings could be made much more seamless-- it's actually over-engineered. Cut and paste links to calls would suffice.
Sharing meetings could be made much more seamless-- it's actually over-engineered. Cut and paste links to calls would suffice.
What problems is the product solving and how is that benefiting you?
Consistency. We find that socializing sales calls dramatically improves the level of discourse.
Coaching. Actual calls > salesperson recall, every time.
Crushing it. Reps need this tool to get better.
Coaching. Actual calls > salesperson recall, every time.
Crushing it. Reps need this tool to get better.
Recommendations to others considering the product:
Make sure you're using as much as possible. Insights are for those who dig in... The other cool thing is that there are many hidden benefits to having a universal system in place-- including going back to recall what CUSTOMERS said.
A must have app for any Sales team
What do you like best about the product?
I can easily go back into previous calls and find the specific area of the call. Adjusting the speed of the call is key!!
What do you dislike about the product?
So far verything is good, no complaints :)
What problems is the product solving and how is that benefiting you?
Helps our sales team with onboarding new employees. Allow me to go back into previous calls and find the details I might not have remembered otherwise.
Very helpful
What do you like best about the product?
I like that I can go back and review calls that I made. I also like the ability to listen to other reps calls for tips.
What do you dislike about the product?
Nothing really. I think its a great tool
What problems is the product solving and how is that benefiting you?
I have been able to analyze my calls.
Love the ability for Gong to record and analyze my reps calls!
What do you like best about the product?
The analysis portion that enables you to search for key words or topics covered in the conversations.
What do you dislike about the product?
Gong occasionally will disconnect from web-conferencing applications. Not sure if that's on the Gong end, or a result of the web-conferencing application pushing updates. The result, however, is that reps have to reinstall the plug-in. This happened once or twice in 12 months of using Gong - so very minor.
What problems is the product solving and how is that benefiting you?
Two main business problems. 1. Recording and storing recorded calls for new hires to be able to have a repertoire of recorded calls 2. Ability to listen to calls on my own time and identify coaching opportunities for my reps.
Recommendations to others considering the product:
Make sure that Gong integrates with your softwares. This is a startup and they are still building integration capabilities.
Gong Recordings
What do you like best about the product?
I like that I can review my colleagues' calls for feedback and developmemt
What do you dislike about the product?
I have not come across anything that I dislike
What problems is the product solving and how is that benefiting you?
Coaching sessions are much more effective
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