Gong
Gong.ioExternal reviews
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Shadow discovery calls and senior demos
What do you like best about the product?
The ability to identify which parts of calls by topic and commenting + tag
What do you dislike about the product?
I am content with the product and find is easy to use
What problems is the product solving and how is that benefiting you?
The way the team approached calls andc an learn from others
Great for both learning and accuracy
What do you like best about the product?
I love that you can skip around to where certain people are talking. I also like the tags so you know if pricing was talked about, etc. You can also see if competitors were mentioned.
What do you dislike about the product?
Sometimes it takes a while for the call to show up in Gong, and sometimes I would like to be able to review it right away.
What problems is the product solving and how is that benefiting you?
Sometimes when speaking with a prospect, they will give really technical information very quickly - more quickly than I can write it down. With Gong I can go back and listen again so my notes from the call are perfect. Also, I am scheduling calls for another person, so when I want to hear how the call went after I passed it on, I can do so. It helps me learn but also helps me make sure things were done correctly.
Recommendations to others considering the product:
If listening to calls isn't easy and quick, it won't happen. You can drill down to what you need to hear easily in Gong, so it makes people more likely to do so.
Fantastic and Insightful Tool
What do you like best about the product?
I like that I can comment on specific calls and also share the call recordings with my customers or other members of my team. This is very important and helpful especially for sharing customer trainings. The filtering capabilities for filler words is also great.
What do you dislike about the product?
I cannot say one bad thing about Gong from the Customer Success end of things at my company. There isn't anything I dislike.
What problems is the product solving and how is that benefiting you?
Gong helps us better understand our customer calls. It also helps us analyze our speech patterns and trending topics.
Fantastic way to gain insight
What do you like best about the product?
Ease of sharing calls internally and externally, great tools for coaching on consultation skills, easy way to open up communication between sales and development.
What do you dislike about the product?
Interface could be more intuitive, but this is something that has been getting better.
What problems is the product solving and how is that benefiting you?
We record our consultation calls using Gong, which has been great for sharing with customers, building our own consultation skills, and building a bridge between sales and development based on customer requests.
Amazing User Friendly Platform
What do you like best about the product?
Ease of use - Gong is simple and easy to understand. It allows for our team to improve on our skills learning from our own calls as well as our teammates calls
What do you dislike about the product?
Occasional sound glitch - does not typically interfere with our use though
What problems is the product solving and how is that benefiting you?
Gong is instrumental in our sales process. It allows our team to listen back to calls and catch important parts we may have otherwise missed. It also is a great resource for training and ramping new team members.
Account Executive
What do you like best about the product?
Very easy to use. Great for call recording and feedback
What do you dislike about the product?
Transcription isn't always accurate, can be difficult to search through call transcripts.
What problems is the product solving and how is that benefiting you?
Call couching for myself and reps on my team. Interface makes it clear if i'm asking enough questions, talking too much or too little etc.
Great coaching tool
What do you like best about the product?
The transcriptions of calls make it much easier to go back and view what me and the prospect talked about
What do you dislike about the product?
Occasionally the transcription is off; I've had a few calls as well that were miscategorized (listed as "quantities" when it was a discovery call, etc)
What problems is the product solving and how is that benefiting you?
For me as a rep it's been to visually know how many questions I asked. I'm a visual learner, so I can see onscreen how many questions I've asked to improve my calls.
Recommendations to others considering the product:
Gong is the best coaching tool as a rep that I've seen. It lets my manager quickly and easily parce my calls and find the mistakes and good things, without having to listen to the whole recording.
Valuable tool to connect entire organization with the customer
What do you like best about the product?
Being able to search for specific words in a call. Each teammember can zero in on hte calltopics that matter most to them
What do you dislike about the product?
Not all our calls make it into gong... not sure the reason if its setup on our end or sometimes there is a long lag but wouldbe better to have everything in there
What problems is the product solving and how is that benefiting you?
In finance we listen to each call that has a discount given and we work with sales and the reps to lower discounting and focus more on product value. Product is also listening to feedback and adjusting roadmap appropriately
Recommendations to others considering the product:
a must have for a growing business
Great tool for call analysis
What do you like best about the product?
The great part about Going is that you will never lose important details discussed during calls even if you didn't take notes.
What do you dislike about the product?
There was no any notable downside, I guess the integration could be better, looks like sometimes there is an issue recording when you join the call late.
What problems is the product solving and how is that benefiting you?
Gong helps keeping track of your calls so that you can always go back and find important information from the call.
Great call feedback
What do you like best about the product?
It's incredibly easy to get feedback from my manager and improve on quantifiable metrics
What do you dislike about the product?
The call scripts aren't always super accurate
What problems is the product solving and how is that benefiting you?
Call coaching with my manager
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