Gong
Gong.ioExternal reviews
6,446 reviews
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Good: An Effective Tool
What do you like best about the product?
The way it analyzes our calls to give our Managers an insights on what works and what doesn’t.
What do you dislike about the product?
None, I love everything about Gong. The effectiveness and efficiency.
What problems is the product solving and how is that benefiting you?
It captures and analyzes our sales calls, helping identify successful techniques and areas for improvement.
Great productivity tool and insights
What do you like best about the product?
Ability to speed up tasks that usually take time (admin / proceses)
What do you dislike about the product?
Speed of analysing calls - pulling in data
What problems is the product solving and how is that benefiting you?
Developing consutants
A must have for any Sales & BD Professional
What do you like best about the product?
The search capabilities combined with the AI tools these days are incredible. As a partner manager, I can stay up to date on easily 300% more calls and sales cycles because of them.
What do you dislike about the product?
Not much - Although I do I wish it was a little easier to set up search parameters.
What problems is the product solving and how is that benefiting you?
I can easily keep abreast of sales cycles that I've developed and past on to my sales team. I can also identify deals that may be prime for me to assist with/work on.
Great tool and incredible time saver
What do you like best about the product?
Gong is incredibly helpful in making my workday more efficient so that I can use my time for productivity. The AI tool makes it so easy to summarize call notes so that I don't have to focus on it in the present moment, and it also summarizes next steps effectively.
What do you dislike about the product?
Nothing comes to mind that I can think of
What problems is the product solving and how is that benefiting you?
time saving; focusing more on tasks that matter; meeting summaries
Amazing Managerial Time Saver
What do you like best about the product?
Being able to watch my team conduct their meetings in my own time as well as save the good ones and coach on the not so good is amazing!
What do you dislike about the product?
I'd like to see more insights based on my own data.
What problems is the product solving and how is that benefiting you?
It allows me to coach and monitor my team around all of the other managerial jobs and gives me an amazing view of what is working and what is not.
Gong is a great tool!
What do you like best about the product?
I love the analytics. It helps me to improve my overall conversation with customers.
What do you dislike about the product?
Nothing! It's awesome. I have nothing negative to report.
What problems is the product solving and how is that benefiting you?
Gong solves the problem if not recalling a conversation. I love how it summarizes the details. Often I use this to prep for my next meeting with customers.
Best of the best
What do you like best about the product?
The ability to have the call brief summary helps immensly in understanding quickly what happened on calls. I have tried other softwares and Gong is KING.
What do you dislike about the product?
Most of the time I am looking for the most recent call and it takes a lot of clicks. To search for the customer, find the call, open it up, and then find then see the summary and then finally click on the call takes so many steps. It would be nice to have a go to most recent call feature.
What problems is the product solving and how is that benefiting you?
Gong helps me quickly identify next steps, challenges, and positives of each customer call.
We save time using Gong
What do you like best about the product?
The gong automated summaries, and follow-up action items are super helpful and save us considerable time.
What do you dislike about the product?
Obviously sometimes some customers simply do not want to be recorded, so having a recording automatically on can be distastful but otherwise is usually very helpful.
What problems is the product solving and how is that benefiting you?
Gong is recording our calls for internal visibility both internal calls and external client calls. This is helpful for if I'm OOO i dont have to worry about missing meetings internally, as I can always catch up through a call recording or even relying simply on the automated notes. For external calls, having gong record creates visibility for all teams and saves time in transfering notes to multiple teams.
Gong has been a insights tool.
What do you like best about the product?
It's been consistent and provides good sales intelligence, and has been very value adding to our sales motion.
What do you dislike about the product?
It can come up with more intelligence features.
What problems is the product solving and how is that benefiting you?
It helped us deep-dive into the sales pitches and analyse better.
Favorite tool in our sales team's tech stack
What do you like best about the product?
-The notetaking saves me immense time in my follow-ups to prospects / clients
-Recaps of next steps and action items - again saves me so much time!
-Recaps of next steps and action items - again saves me so much time!
What do you dislike about the product?
Nothing, our entire sales team wouldn't trade Gong for the world.
What problems is the product solving and how is that benefiting you?
Time saving, creates efficiencies, and keeps me reminded about next steps with prospects
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