Gong
Gong.ioExternal reviews
6,447 reviews
from
and
External reviews are not included in the AWS star rating for the product.
A useful sales tool
What do you like best about the product?
Making notes with time stamps on calls is very useful for coaching.
What do you dislike about the product?
Sometimes calls do not record for me which can be an issue when I want to review particular calls.
What problems is the product solving and how is that benefiting you?
Growing sales and conversation skills. Being able to go back and listen to questions again and come up with better answers and also having peers listen to the calls and leave notes is beneficial to growth of skills.
Love the features
What do you like best about the product?
I love the simplicity of review. It is so efficient to improve and correct behaviors
What do you dislike about the product?
It is not very consistent in recordings. This could be user error
What problems is the product solving and how is that benefiting you?
I have been able to identify communication struggles and correct
I use Gong on a daily basis at work.
What do you like best about the product?
I like the availability to review my calls after.
What do you dislike about the product?
That sometimes the call is cutoff or starts late and I miss key points
What problems is the product solving and how is that benefiting you?
Reviewing calls /weekly reviews
Overall it does what is intended, but messy in orginization
What do you like best about the product?
The fact that it records simply based on who is in the invite is pretty awesome. I also like that you can dial in remotely and review calls in real time.
What do you dislike about the product?
I would get notifications from calls that were not even from my org. I also got a lot of mis labled calls.
What problems is the product solving and how is that benefiting you?
Allows for call coaching and a better understanding of the business we are working with.
Recommendations to others considering the product:
Have a Gong expert in your org to be the liason between the Gong team and your own. This will greatly impact the ability to learn and grow the relationship and troubleshoot any issues.
Amazing Sales Tool
What do you like best about the product?
The ability to listen to a call after the fact, speed it up, and only focus on the segments where my client is speaking. Being able to share the demo recording with clients is great.
What do you dislike about the product?
Nothing really. Gong segments the call based on the conversation but that can vary pretty widely.
What problems is the product solving and how is that benefiting you?
I use this tool to record discovery calls, demos and follow-ups. I'm in a new business AE SaaS role. This tool has been instrumental in focusing the conversation on my clients' pains, rather than taking notes. It's also amazing as a sales training tool. You can folder calls by type and new hires can easily find and listen to them.
Recommendations to others considering the product:
Use it. It's awesome.
super useful. amazing features and it just makes sense.
What do you like best about the product?
i like the fact i can sample my team's calls with clients without having to seat in real time. I like the transcript and the option to search for text within calls. I like the benchmarks for insights on the calls. overall this tool is essential for sales, success teams alike
What do you dislike about the product?
i cant see the shared screen on the app (if there is a presentation being presented)
What problems is the product solving and how is that benefiting you?
tons of benefits. coaching the team. saving time. eliminating filler words.
Recommendations to others considering the product:
haven't checked other solutions
Powerful tool for any sales professional
What do you like best about the product?
Having an archive of past meetings that is coupled with powerful search/filtering tool is a game changer.
What do you dislike about the product?
The interface is a little clunky and slow. Not a deal breaker in my eyes though.
What problems is the product solving and how is that benefiting you?
It helps us to think more strategically about our meetings. Being able to see stats after the call and do a quantitative analysis across successful/ not successful meetings has allowed us to really step our game up.
Recommendations to others considering the product:
This is a need for any sales team. Having data to back up why you want reps or why a rep personally changes their processes is vital. Gong fills that void.
Account Executive - SaaS sales
What do you like best about the product?
I love that I can go to any point in a conversation that begins with the questions I asked to find out if there was a better way to ask it, or what I could have done differently. Since it records all spoken words, I can find the competitors, key discussion items, budget cycles, etc. without writing anything down and actually missing out on being present in the conversation.
What do you dislike about the product?
Sometimes the talk tracks don't exactly match up with those that are speaking, and when there are multiple users in a room on one line, it's very difficult to know who is speaking unless they specifically say their name.
What problems is the product solving and how is that benefiting you?
This is a great software piece that actually helps me become better at my job. Rather than always thinking back and saying, "what if?", I can now review all of my calls, learn from my successes and failures in order to be better prepared the next time I meet with clients. In addition to be a completely collaborative software, finding any little of nugget that was said, but not actually heard, is extremely powerful to bring to the table and ensure that you are always on the same page with your team, and clients.
Recommendations to others considering the product:
Keep making improvements! Excited to see the future of the company!
Exciting tool - very useful & keep evolving
What do you like best about the product?
The new features that keep coming, mainly the voice to text recognition and the fact I can jump between parts of the call, especially if I want to look for a specific word which was mentioned during the call
Comfortable UX.
Comfortable UX.
What do you dislike about the product?
It used to have some bugs (sometimes the bot did not start recording automatically), but now it is seems to be fine
What problems is the product solving and how is that benefiting you?
Every G2M is recorded automatically on the cloud which saves me time to record and save
Recommendations to others considering the product:
Great tool, with great minds behind it
Marketing & Gong
What do you like best about the product?
I love how I can easily see the different aspects of the call (such as discovery). I work as a content marketer and I use Gong to see exactly what our clients are looking for, and it's so helpful to be able to skip from section to section quickly to get the information that I need.
What do you dislike about the product?
I wish that there were more ways to organize calls besides mine, my team, and the company. It would be cool if I could organize/search through calls based on calls where the prospect speaks a lot or something to that effect.
What problems is the product solving and how is that benefiting you?
Gong helps individuals who aren't directly involved with sales easily understand the sales process. I really feel like Gong helps me more accurately understand how to market to our customers.
Recommendations to others considering the product:
If you'd like to increase sales visibility and facilitate easier coaching, I would recommend Gong to your organization.
showing 5,771 - 5,780