Gong
Gong.ioExternal reviews
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My follow ups are much better because of Gong
What do you like best about the product?
Love that I can just turn on the prospect and speed it up to 1.5x to get through a call quicker
What do you dislike about the product?
No direct transcription of what's said into meeting notes within Salesforce. Writing all my notes in a meeting in Salesforce is the bane of my existence
What problems is the product solving and how is that benefiting you?
More articulate feedback and follow up with my customer, "this is what I heard from you."
It's also great to have a good history recorded so that if you inherit an account you can actually listen to past convos.
It's also great to have a good history recorded so that if you inherit an account you can actually listen to past convos.
Recommendations to others considering the product:
buy it now
My Review
What do you like best about the product?
Gong has been a tremendous asset to our Sales Training within my organization. Being able to retrace talk tracks and being able to efficiently locate different points of a conversation.
What do you dislike about the product?
The interface is a little cluttered. Sometimes it can be a little overwhelming to go into to try and find a call but the search functionality is good.
What problems is the product solving and how is that benefiting you?
Gong provides a training tool that helps me collaborate with team members that are located in different
Recommendations to others considering the product:
You need to keep using it in order for it to work for you.
Gong Review from a salesperson
What do you like best about the product?
I like that Gong pulls details from the call and works well with Salesforce. You can see what topics are discussed through the call and see how much talk time each call member has. I find it helpful too see if I am talking too much or If I am asking the right questions.
What do you dislike about the product?
I do not like that some calls only show one side of the conversation. I know that this is a legal thing but maybe the calls should not even be logged if you can only hear one side of the conversation as they are useless at that point.
What problems is the product solving and how is that benefiting you?
Helped me alot during training and if I am looking to improve my calls without having to interrupt anyone else's day.
Recommendations to others considering the product:
That is is great for those who want to train new employees or improve their sales team.
Sales Rep utilizing Gong for self improvement, and coaching other team members
What do you like best about the product?
I like how Gong breaks down the call into who is speaking and the topics being discussed - this makes it really easy to jump to relevant parts of the call
What do you dislike about the product?
Occasionally it doesn't record the other side of the call, but I think this is due to restrictions in certain states, not Gong itself!
What problems is the product solving and how is that benefiting you?
This helps us coach other team members on where to improve on their calls, it also serves as a great learning tool for us to learn from other departments as well.
Recommendations to others considering the product:
Make sure Manager's are recommending it to staff, and regularly use it as a tool to provide feedback
Gong Review
What do you like best about the product?
I like the ability to see at what time the second caller is speaking
What do you dislike about the product?
I often search in the wrong box when trying to switch between calls to listen to, I'll accidentally search within the call versus the database. This is more related to my stupidity but a review of the UI to investigate this could be of value.
What problems is the product solving and how is that benefiting you?
Gong helped immensely during my training. I've also been able to reflect on calls, pick up on mistakes and correct them for future calls. The main benefit is that it's made me a stronger salesperson and better at my job
Easy to use
What do you like best about the product?
I like how all the calls are captured - and it shows what topics are covered at certain points in the call. Makes it easy to quickly review a specific point.
What do you dislike about the product?
sometimes the the other caller is blocked/not recorded.
What problems is the product solving and how is that benefiting you?
call quality and efficiency - overall learning experience
Recommendations to others considering the product:
Highly recommended
Gong great for the big picture
What do you like best about the product?
I like how analytical Gong is, not only can I dive deep into individual conversations, but I can go beyond and capture trends as a whole. This helps step back to see the big picture, and readjust my strategy based on what works and what doesn't
What do you dislike about the product?
The search bar seems to auto-populate in a way that makes it tricky to quickly click the one you actually want. It can be helpful if that is the first one that shows up, otherwise, you have to press enter quickly or click on the search bar again.
What problems is the product solving and how is that benefiting you?
With Gong our team is able to increase our speed so that we can manage the high volume of conversations we need to have.
Great Sales Tool!
What do you like best about the product?
Ability to listen back and refresh my memory on demonstrations. It's also great for sharing a recorded demonstration with the client, they love it!
What do you dislike about the product?
Slight delay in transcript and some errors.
What problems is the product solving and how is that benefiting you?
Faster training and onboarding
Coaching
Coaching
Recommendations to others considering the product:
It's worth the investment, our whole sales team loves it!
Gong 2018 review
What do you like best about the product?
I love the insight Gong provides on call reviews. Love that I can review calls at 1.5 speed. Great way to learn from peers and improve my sales game.
What do you dislike about the product?
The only thing I could say is that sometimes the transcription is a little off.
What problems is the product solving and how is that benefiting you?
Gong helps us get better as a sales team. Review calls, enhance phone game, eliminate filler words and learn from mistakes. Great for ensuring you did not miss anything that was said by prospects. It also enables us to analyze successful calls in detail.
Recommendations to others considering the product:
Great sales tool.
Very helpful for identifying room for sales improvement
What do you like best about the product?
I love the ability to see the speaking time percentages and review times where we talked about price.
What do you dislike about the product?
Sometimes I worry people are creeping on my calls.
What problems is the product solving and how is that benefiting you?
I have been able to improve upon discovery, and competitor conversation.
Recommendations to others considering the product:
HIghly reccomend based on my experience this far. Great for new sales people.
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