Gong
Gong.ioExternal reviews
6,447 reviews
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Quality recordings and easy interface to help review, coach and improve calls.
What do you like best about the product?
The keyword identifier helps you jump to the important parts of a call quickly.
What do you dislike about the product?
finding a team member's calls is not as easy as it could be.
What problems is the product solving and how is that benefiting you?
Call coaching, having the calls recorded and keywords highlighted make it easy to jump to parts of a call and identify what is working or what needs to be improved.
SDR Managers dream
What do you like best about the product?
Ability to listen to calls quickly, tag important parts of the call & share with team members.
What do you dislike about the product?
When i close my computer and/or refresh the screen i'm unable to listen to the call. So i have to go back & search for the call. Minor issue.
What problems is the product solving and how is that benefiting you?
Allows us to record all important sales calls.
Unexpected Success
What do you like best about the product?
I really like the in depth value that Gong is able to pull out from the talk tracks. Gong allows for quality of calls to be easily monitored. My managers can't be on all my calls, but now they can easily see the hard work I am putting in at a glance and it's much easier to ask for advice with specific examples readily available.
What do you dislike about the product?
They have fixed the disclaimer chiming in every time someone joined and now it just goes off once which is a great improvement, but it still often interrupts conversation. There isn't a way to add it to a meeting that isn't scheduled. Some times last minute changes by a prospects request mean that I don't get Gong included and listening to my call. The interface is difficult to navigate so when I need something it can be difficult to find, but thanks to Gong I spend more time focusing on calls and less time with my manager. They love Gong and are more familiar with navigation so this works great for the both of us.
What problems is the product solving and how is that benefiting you?
This helps my entire team focus on the quality of conversation. With our entire role focused on producing numbers this helps give meaning to those numbers. This has also helped me stand out in many ways that couldn't previously be measured.
Recommendations to others considering the product:
Be ready for all of your users to get bombarded with follow up emails after implementing.
Account Executive
What do you like best about the product?
I love the accessibility of calls - it's great to be able to easily (key word there!) listen to calls, make notes, and ask for feedback from various groups.
I also like that you can see the analytics of your call and understand engagement, key words, talk time, etc. in comparison to best practices and team results.
I also like that you can see the analytics of your call and understand engagement, key words, talk time, etc. in comparison to best practices and team results.
What do you dislike about the product?
It would be nice if the software could differentiate voices in the same call login - though I'm not sure any vendor in this space can actually do that.
What problems is the product solving and how is that benefiting you?
Transparency - both personal and company wide. Personally, I'm able to review analytics and make changes to my call structure, talk time, etc. I'm also better able to prep for calls and prep other teams down-stream.
Gong review
What do you like best about the product?
Ease of use is amazing! So much easier than my old system.
What do you dislike about the product?
There really are no drawbacks I can find.
What problems is the product solving and how is that benefiting you?
This was recommended by a colleague. They said it was awesome. They were right.
Functional Sales Tool
What do you like best about the product?
Tracking talk time, concepts as well as filler words.
What do you dislike about the product?
Nothing at this point. The more I used it the more I will be able to contribue.
What problems is the product solving and how is that benefiting you?
Bettering myself as a sales rep by using analytics.
Gong
What do you like best about the product?
It makes reviewing your calls much easier for practice
What do you dislike about the product?
It records everything and some things can be taken out of context.
What problems is the product solving and how is that benefiting you?
Better conversion
Incredibly useful product for all!
What do you like best about the product?
I really enjoy the fact that it transcribes my conversations. It makes it really convenient to go back to a conversation and analyze it a bit more.
What do you dislike about the product?
The only issue I have with it is that it doesn't transcribe foreign languages. Most of my clients are in Latin America and Spain so when I speak to those clients, I do not have the option and view the transcript.
What problems is the product solving and how is that benefiting you?
It is incredibly useful for quality assurance purposes which helps account managers and salespeople be better at their job. It is also a great replacement for note-taking which can be time-consuming and cause you to miss important details.
Love Gong!
What do you like best about the product?
The ability to have multiple people comment on calls. I can ask questions of my manager and he can review and get back to me through Gong's platform.
What do you dislike about the product?
The email alerts that a new call has been added to my Gong account can get a little overwhelming.
What problems is the product solving and how is that benefiting you?
Reviewing my calls allows me to identify on areas of improvement. I also like that I can listen to my co-workers call who are successful.
Great for Caoching
What do you like best about the product?
You can listen to any of your team member's calls and view keywords, subjects, search dialogue
What do you dislike about the product?
Everything is great! An improvement would be if it could integrate with SFDC.
What problems is the product solving and how is that benefiting you?
I'm able to train my team on best practices, better sales calls.
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