Gong
Gong.ioExternal reviews
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Best tool for enabling sales reps
What do you like best about the product?
high res of data, e.g. - speakers, tags, etc.
What do you dislike about the product?
transcript is not 100% accurate , would be great to be able to trim /crop a call file before downloading instead of downloading an entire call session (e.g. - download per speaker)
What problems is the product solving and how is that benefiting you?
identifying global status of sales reps skills, identifying top reps and reps who require further training on specific topics, replacing traditional training collateral (slides etc,) with call samples (followed by a quiz)
Recommendations to others considering the product:
it's a must-have tool
Great Product
What do you like best about the product?
I love being able to search calls to learn about a particular topic or client need.
What do you dislike about the product?
Not much. It's very easy to use and navigate.
What problems is the product solving and how is that benefiting you?
It helps me learn about new clients when they get assigned to me and is incredibly helpful in learning what they said was important to them during the sales process.
Gong Experience
What do you like best about the product?
I like the ability to review my talk time and buzz words for ways to improve on future calls.
What do you dislike about the product?
Sometimes the gong recorder will show up late to a call so only a portion of my call gets recorded.
What problems is the product solving and how is that benefiting you?
I get to listen back to my clients calls to recall any info I may have forgotten to note or look for ways to improve my pitch.
Recommendations to others considering the product:
I would definitely recommend, as Gong can definitely be an effective and helpful tool in the workplace where you are speaking to a lot of clients and juggling those multiple conversations. It is helpful when reviewing calls and identifying: talk time, keywords, tone, etc.
Essential at this point
What do you like best about the product?
This has become a tool our team uses that I simply can’t imagine doing my job without. Simple. Helpful. and it is becoming more and more essential for every member of the org. I can't imagine working for a scale-up without something like it.
What do you dislike about the product?
I think a lot of the problems are likely with each individual setup. Like sometimes there is just way too much data and it can be overwhelming to know where to start.
What problems is the product solving and how is that benefiting you?
I'm a PMM so I use it to hear from customers, hear from sellers, and do research. I would not have enough time in a week to do all those things live.
Gong has been a great tool in allowing me listen to my reps calls
What do you like best about the product?
I like that you can speed up the call, and you can jump to points in the conversation using keywords within the call. This helps me save time on certain calls when I don't have time to listen to the whole thing.
What do you dislike about the product?
I don't like that I can't share calls very easily.
What problems is the product solving and how is that benefiting you?
Pushing opportunities through the pipeline by perfecting sales pitches
Partner Manager
What do you like best about the product?
Being able to review calls is a game changer for any sales professional. The platform is seamless and easy to use.
What do you dislike about the product?
The biggest part of the software that I would love to see improve is the call analysis section.
What problems is the product solving and how is that benefiting you?
Two things; 1. Not having to stress about noting everything do to the fact I always have a recording as a reference. 2. Being able to see where I missed and could have improved.
Recommendations to others considering the product:
This is a serious investment in improving your process!
Gong for business
What do you like best about the product?
Gong is the best way to review phone calls and to improve in my sales ability. I love that I can listen to any calls from my team as well
What do you dislike about the product?
I don’t like how it sometimes doesn’t record my cals
What problems is the product solving and how is that benefiting you?
We use it for training and improving
Easy to use, quick to add value to my work.
What do you like best about the product?
I like that I can download calls to my phone and listen to the audio on my walk to and from work and improve on areas, or simply refresh my memory before another upcoming meeting. The software is intuitive enough that you don't really need much training, and you can gain value almost immediately through key word searching, or commenting on the call for your managers to review in your 1 on 1's.
What do you dislike about the product?
There really isn't anything that I can think of that I dislike.
What problems is the product solving and how is that benefiting you?
Allowing me to constantly be improving. Either through feedback requests, or simply listening to a call with fresh eyes and mind. Being able to keyword search competitors or poor language that I;m looking to change.
Super intuitive tool that drives immense value to sales orgs.
What do you like best about the product?
The ability to listen to past (all) calls
What do you dislike about the product?
Have had no friction- no glaring issues
What problems is the product solving and how is that benefiting you?
Sales training is hard to do if there are not records of past conversations. The ability to go back and learn what went well vs. what went poorly are invaluable.
Recommendations to others considering the product:
get over the fact that other team members can listen to your calls. If you cannot learn from others and other from you, get out of sales.
Easy to Use
What do you like best about the product?
I mostly like how it calls out words that are being used too much.
What do you dislike about the product?
There's not a lot about it that I dislike.
What problems is the product solving and how is that benefiting you?
It helps me analyze my calls and see if I'm talking too much or missed a sales opportunity
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