Gong
Gong.ioExternal reviews
6,450 reviews
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Excellent sales tool that allows for self improvement through call review and knowledge sharing.
What do you like best about the product?
I use Gong for two different things, both of which the platform excels at: keeping track of customer conversations during long sales cycles and as a tool for self-improvement in my own calls.
The first one is self-explanatory, having the capability to go back to any previous customer conversation and easily pull the "highlights" from previous calls - allowing me a level of preparedness I wouldn't have by just relying on my own notes.
The second, as a tool for self-improvement, is probably where Gong has provided the biggest value ad towards my own selling capabilities. Being able to go back, review any of my calls and look at areas that could benefit from improvement, has been hugely beneficial in identifying my own weak points. This, paired with the ability to break down and listen to some incredibly successful calls from others in the organization, has made me stronger at selling our companies product.
The first one is self-explanatory, having the capability to go back to any previous customer conversation and easily pull the "highlights" from previous calls - allowing me a level of preparedness I wouldn't have by just relying on my own notes.
The second, as a tool for self-improvement, is probably where Gong has provided the biggest value ad towards my own selling capabilities. Being able to go back, review any of my calls and look at areas that could benefit from improvement, has been hugely beneficial in identifying my own weak points. This, paired with the ability to break down and listen to some incredibly successful calls from others in the organization, has made me stronger at selling our companies product.
What do you dislike about the product?
Not much to dislike - maybe the voice to text translation (being able to pull transcripts of your calls).. it never seems to work for me very well.
What problems is the product solving and how is that benefiting you?
Having a library of all the calls in your organization, organized and broken down with recommendations and stats, is a powerful tool to have for sales self-improvement (specifically for onboarding new employees learning the product and sales cycle).
Recommendations to others considering the product:
Highly recommended for large or rapidly scaling sales teams/organisations
Helpful for training new employees
What do you like best about the product?
Easy to use and great place to learn through observation. Call recording can help all facets of a company.
What do you dislike about the product?
The search function can get a little testy sometimes.
What problems is the product solving and how is that benefiting you?
This platform has helped in the training of new employees, as well as existing employees.
Audio needs improvement
What do you like best about the product?
Ability to search by keyword and the call script is also helpful
What do you dislike about the product?
The Audio needs improvement and sometimes the entire calls don't record
What problems is the product solving and how is that benefiting you?
You can leverage learning across the team
Recommendations to others considering the product:
The Pros outweigh the Cons
Works great, lots of awesome features
What do you like best about the product?
I like that you can search through calls for certain phrases, or key words. It makes it easier to find specific calls to listen to for training.
What do you dislike about the product?
That some calls don't seem to be recorded (or else they are hard to find). Some days it only shows that I've made 4 calls when I've made 40.
What problems is the product solving and how is that benefiting you?
Being able to listen to and analyze past calls for training purposes
Great tool for sales coaching and improvements
What do you like best about the product?
I like that Gong not only tracks every call when prompted, but you also have the ability to go back and listen to calls for 'specific action items.' Whether it be items you said you'd deliver to the prospect or mentions of competitors, Gong is able to pick up on each of these making it more effective of sales coaching.
What do you dislike about the product?
I may be an outlier here, but I sometimes have found that the design can be a bit clunky. For an example, I was looking around to find a specific call the other day and I was having a lot of trouble doing so. Apparently I had not chosen the correct filters properly - I had to get help from two coworkers.
What problems is the product solving and how is that benefiting you?
More effective sales coaching and training for reps and myself. Picking up on key moments I may have missed or even action items I may have missed, Gong is able to track them all. This is useful and beneficial when wanting to follow up with a specific prospect or even deep-dive into a management meeting to discuss a certain call.
Recommendations to others considering the product:
I did have a few hang-ups on the design earlier, but I am not as well versed in Gong as a lot of my coworkers may be. I would imagine that with more usage I'll have a better understanding of the product. For many SDR's and AE's in my field, Gong has continued to be very useful. I'm excited to explore it and play around with it some more.
Love Gong for calls!
What do you like best about the product?
I love the tangible insights it provides. It enables me to put real improvements into practice and in turn my calls/meetings are better. It's also a great resource to have when sharing calls externally with customers and internally with colleagues to get coaching/feedback.
What do you dislike about the product?
Haven't found anything yet. All around great.
What problems is the product solving and how is that benefiting you?
Being customer-facing, you can live and die by your ability to run efficient, effective meetings. Gong helps me get better which positively impacts my relationships, book of business, etc.
Great for Call Recording and Coaching
What do you like best about the product?
Gong automatically records our calls so we can listen to them later. This allows us the ability to listen to our calls to ensure we remember what was discussed and can follow up properly.
-Managers/sales trainers can listen to their reps calls for coaching.
-The mobile app allows everyone to listen to calls on the go.
-You can speed up the video (2x) to listen to it faster.
-Insights help to show what the best reps speak about (vs. under performing) for coaching purposes.
-Other stats are provided such as talk time, longest story, and patience by rep and industry average.
-The software automatically announces that the call is being recorded so reps dont have to (big legal issue if not announced).
-Can create a library of the best (or worst) calls for training purposes.
-Managers/sales trainers can listen to their reps calls for coaching.
-The mobile app allows everyone to listen to calls on the go.
-You can speed up the video (2x) to listen to it faster.
-Insights help to show what the best reps speak about (vs. under performing) for coaching purposes.
-Other stats are provided such as talk time, longest story, and patience by rep and industry average.
-The software automatically announces that the call is being recorded so reps dont have to (big legal issue if not announced).
-Can create a library of the best (or worst) calls for training purposes.
What do you dislike about the product?
-The insights are great but you definitely need to procure them to ensure the topics and subject is in line with your business.
-It records calls as long as one person on the call has Gong enabled. This can be good unless you dont want the call recorded so be careful if there are meetings that you dont want recorded set up by someone else.
-It records calls as long as one person on the call has Gong enabled. This can be good unless you dont want the call recorded so be careful if there are meetings that you dont want recorded set up by someone else.
What problems is the product solving and how is that benefiting you?
Ability to automatically record calls so reps can re-listen to older calls, managers can help coach, and insights can be drawn by their AI.
Goodbye Notes!
What do you like best about the product?
The transcribe feature. It is sometimes difficult to keep accurate notes, and we are left asking questions that we may have heard the answer to.
What do you dislike about the product?
Sometimes the transcript is not correct, but reading while listening helps get the work done.
What problems is the product solving and how is that benefiting you?
I am less concerned with note taking now, and rely on listening and looking at the transcript to make the best presentation.
Great for newbies and sells vets alike!
What do you like best about the product?
The ease of use and flow of the site. The app...the synchronization of other team member calls.
What do you dislike about the product?
The purple color and playful ugly fake science graphics and pictures, it looks like a mess. It makes the power of what you are look playful and low budget.
What problems is the product solving and how is that benefiting you?
My recap and zooming in on best practice in sells flow.
Great for learning talk tracks.
What do you like best about the product?
Ability to listen to others' talk tracks.
What do you dislike about the product?
When clicking the listen button, takes long to load.
What problems is the product solving and how is that benefiting you?
Better talk track/pitches.
Recommendations to others considering the product:
Great for 1st year reps to listen to more Sr.
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