Gong
Gong.ioExternal reviews
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Clear Useful Intelligence.
What do you like best about the product?
The post call analytics are very useful to ensure on point customer service.
What do you dislike about the product?
There are no current issues that I have with using Gong.io
What problems is the product solving and how is that benefiting you?
The benefit I get from Gong are clear post call analytics to ensure a great customer experience. In addition, sharable links are very good for customer follow up.
Best all around enablement/coaching tool I've ever used
What do you like best about the product?
Keyword search, talk-time breakdown with topics covered, scoring, analytics. Everything really
What do you dislike about the product?
Nothing really comes to mind. Sometimes it takes a bit long to have a call uploaded and transcribed.
What problems is the product solving and how is that benefiting you?
Time management, and coaching. Gong allows me to review any call I'd like, at any speed, with any particular focus and leave feedback while doing so.
Makes me a better sales rep
What do you like best about the product?
Being able to listen to calls and pick up on things that I may have missed
What do you dislike about the product?
The text is not always accurate and could use some improvement so the depiction is easily available to read
What problems is the product solving and how is that benefiting you?
I can pick up on concerns that were voiced by listening to calls again that I may not have picked up on
Recommendations to others considering the product:
Would highly recommend it
Great user experience, easy to use
What do you like best about the product?
Very easy to use, I really like the fact that it can join to any type of conference call easily
What do you dislike about the product?
Can't think about something specific for now
What problems is the product solving and how is that benefiting you?
Transcription of long calls, the ability of searching within a call
Powerful took for call analysis and training!
What do you like best about the product?
Love the talk time ratio and automatic detection of conversation topics. Makes it really efficient to search for a word or phrase and have the recording go directly there. Verbatim transcript makes it even easier to find if someone said something.
What do you dislike about the product?
Sometimes searching for a customer name does not yield the call. But sifting through the calls manually by going through pages and pages of calls will produce the call, even though the call title is exactly the search term that was used.
What problems is the product solving and how is that benefiting you?
Sales call analysis, training sales consultants. Picking out themes to address in trainings and group workshops. Building a culture of self reflection.
Recommendations to others considering the product:
Use for conversation analysis with a high volume of calls.
Awesome Software!
What do you like best about the product?
I like being able to review my calls and search through call transcripts.
What do you dislike about the product?
There's honestly nothing that I dislike about it.
What problems is the product solving and how is that benefiting you?
Reviewing sales calls and saving information for later use.
Gong is invaluable for sales training and learning
What do you like best about the product?
I like how it's integrated with Salesforce and the fact that it automatically picks up key words and phrases is truly impressive. The text-to-speech feature is also sublime. You also have great features such as dividing calls into team vs whole company vs personal. On top of that there is a library feature to divide calls into specific subjects such as different selling points, top sellers, specific products. The only reason I have not opted for a top rating is simply due to the fact I have only used it for a few months so need to continue learning about it fully.
What do you dislike about the product?
So far there is nothing I dislike in particular. I suppose for an occasional user it can be a little imposing with the vast number of ways it can be used but for those who will be regular users it becomes intuitive.
What problems is the product solving and how is that benefiting you?
Gong helps our sellers learn from one another. Picking up on the most successful strategies and ascertaining where improvements can be made. And it does all this in a seamless and streamlined fashion on the easy-to-use platform.
Recommendations to others considering the product:
Definitely consider it if you wish to develop your sales team. I like how it's integrated with Salesforce and the fact that it automatically picks up key words and phrases is truly impressive. The text-to-speech feature is also sublime. You also have great features such as dividing calls into team vs whole company vs personal. On top of that there is a library feature to divide calls into specific subjects such as different selling points, top sellers, specific products.
Great product for sales teams
What do you like best about the product?
I love that I can go back and listen to calls to ensure i don't miss anything for my follow-up emails
What do you dislike about the product?
not much at all! Just hearing my own voice :)
What problems is the product solving and how is that benefiting you?
Closing sales stronger and ensuring that everything is covered and taking notes for future calls. It allows you to build a stronger skill set with selling and hone in on the things that are working and work on things that are not working.
Recommendations to others considering the product:
Use it on a regular basis, it will make your calls a lot stronger
Untapped Insight
What do you like best about the product?
The level of detail it gives you. Topics of conversation! That's just crazy.
What do you dislike about the product?
Maybe the feeling of a lack of privacy, but it's the world we live in.
What problems is the product solving and how is that benefiting you?
It shows me specific areas to improve as a salesperson from asking more questions on a call to bringing up certain products to attach to deals and get bigger value.
Recommendations to others considering the product:
This will let salespeople get an honest reflection in the mirror. Maybe they don't want to hear the advice from a manager or peer, but there's no hiding from these numbers and everyone can use them to their advantage.
Gong Helps Increase Sales
What do you like best about the product?
With all of our calls recorded on Gong, I can review both calls that I was part of along with calls I could not attend. I can either go back and review the call for anything I missed or just stop and start and take notes.
What do you dislike about the product?
There is nothing that I don't like about Gong. We use it all the time.
What problems is the product solving and how is that benefiting you?
Gong has helped me improve sales by providing me the opportunity to review my calls with prospects.
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