Gong
Gong.ioExternal reviews
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Must-have for anyone in sales
What do you like best about the product?
It's so simple to navigate and use. The biggest challenge with most new tech is convincing the behavior change. LIttle has changed on my end other than being able to go back and review how I did, what I missed that the customer said, and how to observe/share best practices with others. Simple. Elegant. Extremely useful. I was a proponent of Gong by way of an evaluation when I was at another company.
What do you dislike about the product?
The transcription of calls has a long, long way to go before it's really useful.
What problems is the product solving and how is that benefiting you?
Better preparation for calls, better recap emails, better customer interactions. This has helped us NAIL follow up interactions to mature deals quicker.
Recommendations to others considering the product:
Get your marketing team involved to understand the nature of your conversations. Have a plan to use the product in a way that actually generates business. Don't shove it down your reps' throats, let Gong sell itself. Your good reps will want this.
Account Executive
What do you like best about the product?
I really love how it categorizes each part of the conversation. Makes it a lot easier to take detailed call notes!
What do you dislike about the product?
There is not a thing about gong I dislike
What problems is the product solving and how is that benefiting you?
Being able to take detailed call notes is very important. Gong allows you to see what you talked about at each part of the conversation, easily search for key words, identify any "filler words" and a whole lot more. I never realized how much I needed
Recommendations to others considering the product:
Highly recommend Gong! It isa very powerful Sales tool.
Phenomenal Resource
What do you like best about the product?
Ability to study best practices, hear how the best close deals, and pick up on industry knowledge. I can not think of a single resource that contributed more to my after hours professional growth and development.
What do you dislike about the product?
Honestly there's not a whole lot i dislike, sometimes the app doesn't work the best and isn't able to search for specific people, but its a minor thing and usually im listening on my laptop so it's a nonfactor.
What problems is the product solving and how is that benefiting you?
The biggest one is sharing of knowledge and best practices. It's so easy to hear what other positions and departments are doing, as well as what other people on your team are doing and what I can change to adapt.
Recommendations to others considering the product:
Use tagging/filters to focus your listening!
Extremely helpful
What do you like best about the product?
I like the fact that you can pretty much do anything with reviewing calls.. speed it up slow it down, and I
really like the call intelligence. It's extremely helpful and makes call reviews with my boss a breeze
really like the call intelligence. It's extremely helpful and makes call reviews with my boss a breeze
What do you dislike about the product?
Not many cons there, it works really good .
What problems is the product solving and how is that benefiting you?
It has helped me to work on my calls and helps my boss to coach me more easily
Zip Gong Review
What do you like best about the product?
Being able to listen to different calls to get better at sales. Also listening to my own calls helps out a lot.
What do you dislike about the product?
Theres really not much to dislike. I like how everything works. There are a lot of filters that can get confusing sometimes
What problems is the product solving and how is that benefiting you?
Finding out what works and what doesnt work for our industry
Great Sales Software
What do you like best about the product?
Call analysis makes reviewing calls incredible easy.
What do you dislike about the product?
Nothing immediately jumps out as dis-likable. The software is very well realized
What problems is the product solving and how is that benefiting you?
Recording calls to review after the fact with the team. Acts as the source of truth of the state of any current deal and provides visibility to our entire sales team.
Gong
What do you like best about the product?
I like how it enables me to cut the learning curve. I can listen to calls from the top sellers in my company & I can take what I like from their calls to implement on my own. Ultimately it saves time.
What do you dislike about the product?
The mobile application is lackluster. Gong would be great if it was more enabled on the application but it is what it is.
What problems is the product solving and how is that benefiting you?
I'm solving selling problems. I can effectively and efficiently perfect my craft by listenting to other top performers in my company. I'm a big believer in "hacking" & Gong enables me to do so.
Recommendations to others considering the product:
Have a podcast where you bring on top sales execs &/or include calls from other companies that resulted in huge sales & break them down.
Incredible for analyzing my best practices
What do you like best about the product?
Ability to revisit calls I found success or failure on. I also allows me to put myself back into the conversation more quickly on my follow up calls
What do you dislike about the product?
I don't think there is anything to dislike. It is really all upside.
What problems is the product solving and how is that benefiting you?
I haven't run into any issues. The benefits allow me to be more present in my future calls and remember more from the older ones
Recommendations to others considering the product:
Try the phone app as well
Easy to use, actionable information has helped me since day 1 of using Gong.
What do you like best about the product?
It's quick to use, I can use it on my phone to review info on the go when I have the time to do so. The ease of use is by far the best part of this product. It's not simply a call recording software, the ability to key word search, request feedback, and review your own work is invaluable.
What do you dislike about the product?
Honestly nothing has come up yet that I don't like.
What problems is the product solving and how is that benefiting you?
Eliminated hours of call reviews, surfacing insights in seconds to review, compare, and revise our tactics has lead to more deals closed, and strategy meetings more efficient.
Excellent for QA and training
What do you like best about the product?
Allows me to search calls for specific phrases. Send me an email summary of each call with follow-up items mentioned on the call. Incredible insights into best practices in sales conversations and tracking with the development of my sales skills.
What do you dislike about the product?
Occasionally mishears words, names, and phrases. That's all I can think of.
What problems is the product solving and how is that benefiting you?
tracking talk time, the ratio of me talking versus others talking, follow up, training, sharing calls with executives/leaders/peers for feedback.
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