Gong
Gong.ioExternal reviews
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Best tool for Sales Performance Management
What do you like best about the product?
ability to share snippets of calls with customers.
What do you dislike about the product?
sometimes it won't record calls due to a technical glitch; we've become so reliant on Gong that it is indispensable to our Sales team
What problems is the product solving and how is that benefiting you?
Ability to focus on the conversation and rely on Going for note taking
Recommendations to others considering the product:
Buy Gong before you think about email sequencing software. Way more valuable
Great experience so far
What do you like best about the product?
I like that you are able to replay the calls and search for words that were said in the phone conversation.
What do you dislike about the product?
So far there is not anything that I really dislike.
What problems is the product solving and how is that benefiting you?
I have been able to listen to calls for training purposes.
Gong helps reinforce good habits
What do you like best about the product?
Listening to successful calls to emulate and use in my calls. Learning how other account managers manage their call to set up for successful closing of the sale.
What do you dislike about the product?
Listening to calls in which callers are not interactive. Listening to account managers that don't hear the customers buying signals. Rude customers not respecting agents time. Callers that hang up on agents.
What problems is the product solving and how is that benefiting you?
I'm noticing now that Im not using filler phrases and have bettered my call structure
Recommendations to others considering the product:
Love it! Will use as long as my company uses it!!
The Prefect Tracker
What do you like best about the product?
I like how Gong combs through each call and highlights the main points of coverage on every call.
What do you dislike about the product?
I wish calls could be loaded into gong immediately after each call instead of having to wait a while to listen to them.
What problems is the product solving and how is that benefiting you?
It is helping me hone in on exactly what I need to be doing with my sales process.
Recommendations to others considering the product:
Jump in, it's worth it
Very useful
What do you like best about the product?
Gong transcribes the call and you can search calls by key words
What do you dislike about the product?
The amount of emails I get from gong is excessive. I receive 15+ emails a day which is cluttering my inbox
What problems is the product solving and how is that benefiting you?
Strategic call planning. Can use gong to hear differences in my pitch
GREAT
What do you like best about the product?
Being able to listen to calls again. Coaching from others on my team.
What do you dislike about the product?
Nothing. The app is great, I can listen to it in my car.
What problems is the product solving and how is that benefiting you?
It breaks down calls for review.
Changed my workflow
What do you like best about the product?
I really enjoy being able to quantify my customer interactions through the conversation intelligence piece. This allows me to become a better salesperson which in turn helps provide my clients with better solutions and better results!
What do you dislike about the product?
All technical issues experiences have actually been handled quite well by the support team. Product works smoothly right now.
What problems is the product solving and how is that benefiting you?
Knowing I'll have a reference point after the call allows me to focus deeply on the conversations I'm having without the need for note-taking. This provides both my clients and myself tremendous benefit as our conversations are much more productive.
Recommendations to others considering the product:
Deeper Analysis - Comparable Results - Possible Closed Won Tracking in comparison to call performance/conversation intelligence statistics.
Why I love Gong
What do you like best about the product?
That I can go back to calls and verify information.
What do you dislike about the product?
You must put an expiration on the call when sent to clients.
What problems is the product solving and how is that benefiting you?
We have realized that sometimes we do too much talking and not enough listening. This has helped a lot!
Recommendations to others considering the product:
Great for managers who need to evaluate employees
Amazing tool for customer insights!
What do you like best about the product?
I love the ability to look back at customer calls to take notes, so I can fully participate in my calls with the assurance that I won't miss any important details.
Gong has also been helpful in sharing insights with my product and leadership teams. These teams don't get to interact with customers as often as I do – the ability to send specific snippets of videos has been an incredibly effective way to transmit un-biased customer feedback to my internal stakeholders.
They seem to have great customer service, too, though the product is intuitive enough that I haven't needed to use it much.
Gong has also been helpful in sharing insights with my product and leadership teams. These teams don't get to interact with customers as often as I do – the ability to send specific snippets of videos has been an incredibly effective way to transmit un-biased customer feedback to my internal stakeholders.
They seem to have great customer service, too, though the product is intuitive enough that I haven't needed to use it much.
What do you dislike about the product?
The play/pause functionality is finicky. If I pause a video for 10 minutes or longer and then press Play, the video often won't play again. Even refreshing the page doesn't work – I have to log out, log back in, and find the video all over again.
The transcript of the calls is also fairly off – it works well enough that I can search for a keyword and usually find the section I want to review, but the voice-to-text yields some weird results.
The transcript of the calls is also fairly off – it works well enough that I can search for a keyword and usually find the section I want to review, but the voice-to-text yields some weird results.
What problems is the product solving and how is that benefiting you?
- Delivering Customer Insights to leadership and product teams
-Greater accuracy in understanding customer needs - faster and more impactful meeting follow-ups
-Greater accuracy in understanding customer needs - faster and more impactful meeting follow-ups
Great Platform for Coaching
What do you like best about the product?
It allows us to quickly jump to key parts of the call to help our reps identify areas of improvement. The interface is easy to use, the call metrics on talk time and engagement is critical for us to see how well we doing. It also allows multiple stakeholders in the org to comment and give feedback instantly to the rep.
What do you dislike about the product?
Nothing really stands out. It does what its supposed to do. The only hiccup was our initial on-boarding, as we struggled understanding our CSM initially.
What problems is the product solving and how is that benefiting you?
Sales Coaching. This allows us to analyse multiple reps calls quick and easy. We can sort by key words and key interactions to ultimately drive the real value when it comes to coaching. Gives us actionable ideas for our next call! Our overall call quality has improved 10x with the ability to analyse areas of improvement!
Recommendations to others considering the product:
This is a must have for any Modern Sales Org!
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