Gong
Gong.ioExternal reviews
6,450 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Great tool!
What do you like best about the product?
There is so much to love about this tool it's hard to pick just one thing I like best! I love being able to go back and listen to the call - being able to search and jump to specific parts is wonderful! With the machine learning and integration with Salesforce, there is bound to be so much more insight than I might ever need.
What do you dislike about the product?
The entire tool is fantastic - the transcripts are nice to have, but not always on the ball (can't rely on the transcripts alone and sometimes have to listen back to the call to understand)
What problems is the product solving and how is that benefiting you?
Benefits are vast - for me specifically it's been helpful to listen to my co-workers calls to gather information rather than having to have them provide it (taking away from their momentum elsewhere)
Recommendations to others considering the product:
If you're looking for a tool that will provide you insight to help you move your business forward, you should look into Gong. Guaranteed you'll fall in love with it!
Helping me become a closer
What do you like best about the product?
As an AE who has been in seat for about 6 months, learning is crucial for me. I lean on more senior reps and my managers to listen to my calls but they can't always sit in.
It's nice to have them be able to jump into my calls and leave feedback.
I went from being in the middle of the pack to the leader of my team in 1 quarter.
It's nice to have them be able to jump into my calls and leave feedback.
I went from being in the middle of the pack to the leader of my team in 1 quarter.
What do you dislike about the product?
I dislike the speech to text functionality. It leaves a lot to be desired, but it's understandably a hard function to build.
What problems is the product solving and how is that benefiting you?
Gong helps sales reps improve by being able to listen to their own calls and receive feedback from peers
Valuable but expensive
What do you like best about the product?
Gong makes doing call reviews with your team so much easier and more efficient. You can search for key phrases in calls and measure how your reps are behaving compared to best practices. You can also listen to calls at 2x speed so you save time. Finally, all calls are recorded and you can share with prospects, which has saved me from having to re-demo my prospects.
What do you dislike about the product?
It's really expensive. If your team doesn't do call reviews and your managers don't invest time in listening to how reps are performing on the phone and how to get better, it's probably not worth it.
What problems is the product solving and how is that benefiting you?
My team uses Gong for call reviews. We analyze how reps are performing at a high level (how much time spent talking, how many "closed" vs. "open-ended" questions are asked in a sales process, etc). Then, we dive deeper - looking at how reps handle certain objections in a given opportunity to uncover where things went awry in a call or sales process. It's so valuable and helps managers give more actionable, specific feedback.
Recommendations to others considering the product:
Trial this software for call reviews. Spend the time putting in the settings that are relevant to your sales process, you will see a lot of value.
Best Sales Tool
What do you like best about the product?
I like the real-time analyzation with key words to track on how a call went. The ability to be able to have data to go back to and get feedback to improve and correct processes are a huge competitive advantage on the day-today.
What do you dislike about the product?
None thus far. I would change the access to the platform directly from Saleforce as either an integration or enhancement.
What problems is the product solving and how is that benefiting you?
Certain verbage, questions that are/arent asked, and techniques to enhance sales calls and more.
User Review of Gong
What do you like best about the product?
Ease of use in App, visuals for in calls allow you to "see" a call before you hear it. Ability to speed up calls and use the app to listen in the car is a great way to wind down after a day on the phones. I love being able to comment on calls, share calls, and use this tool to lead to self improvement.
What do you dislike about the product?
I wish the "My Profile" section was more interactive. Almost wish it felt like a social media platform. But the critiques are very small for this product.
What problems is the product solving and how is that benefiting you?
The ability to share calls with other colleagues is outstanding. It literally creates a self improving workforce through the platform with the ability to comment and share calls. Almost as if it is a social media platform with all of the shared information have benefited listening to not only my own but to others calls as well. It makes it much easier to reflect on my own calls and review with management, mentees, etc. I love it all.
Recommendations to others considering the product:
Ease of use on the user side is great.
Hate your own voice?
What do you like best about the product?
Analyzing the call. (key words, talk track, monologue, filler words, talk split)
Organizing calls - ie folders for keepers / coaching
Organizing calls - ie folders for keepers / coaching
What do you dislike about the product?
Implementation was rough, but the company did a good job rectifying issues. Young company, excited to see what innovations are to come.
What problems is the product solving and how is that benefiting you?
Coaching time is huge, downloading calls via SFDC and listening together was a nightmare
Helping standardize talk track across team
Helping standardize talk track across team
Any Coaches Best Friend!
What do you like best about the product?
I like that we have the ability to review with the consultant and make call selection according to the area that we are working on. In the past coaching involved us being hooked up sometimes for 3 to 4 hours in hopes that what we had agreed upon to improve would come up on a call. This is not only a time saving tool but it allows us to work on specific topics.
What do you dislike about the product?
It can be sometimes a little difficult to look up specific calls. Sometimes the phone number is successful other times portions of the name.
What problems is the product solving and how is that benefiting you?
We are improving the consistency of our pitches. Newer employees are able to learn quicker by reviewing some of the senior consultants calls. Situations that come up with providers and customers are also sometimes resolved using the SNIPS of the calls at question.
Gong is the most valuable tool in our sales stack
What do you like best about the product?
Gong is easy to share calls, tag snippets, and review analytics.
What do you dislike about the product?
The Gong app does not allow you to view shared screens being presented.
What problems is the product solving and how is that benefiting you?
Sales team training and sharing customer POV for marketing and product
Good Sales Tool
What do you like best about the product?
I like the fact that Gong records our calls in an unobtrusive way. It allows me to 'rewind' and see what happens with a deal, where we went wrong, what info we didn't get or question we didn't ask. I can comment reps on certain calls with feedback and tips. Vice versa, it also allows me to share out questions or talk tracks that are working and really helps new reps ramp faster by listening to more experienced reps.
What do you dislike about the product?
Their app needs work. I do the majority of my call listening on mobile while in transit and it has crashed or malfunctioned multiple times. Other than that there's really not much to dislike.
What problems is the product solving and how is that benefiting you?
We use this as a sales team to reduce the time to ramp new reps and for coaching in deals.
Critical Part of Sales Process
What do you like best about the product?
I most like the auto-recording feature, integration with many conferencing solutions, call transcription, and the ability to separate caller voice tracks." I also love the ability to search calls by call and/or Salesforce attributes, search by content, and the ability to set criteria to automatically group certain types of calls. The "Trackers" feature-and its ability to be customized-is also great for identifying many things, such as competitors, pain, objections, and more. The statistics feature is extremely useful for digging into trends on calls.
What do you dislike about the product?
Availability of Salesforce fields for filtering calls has its limits, although it has greatly improved over the last few months. I also wish I had better visibility into knowing exactly how Gong's AI determines its "Topics" feature within our calls. The ability to compare statistics of multiple call categories simultaneously, side-by-side would also be more helpful.
What problems is the product solving and how is that benefiting you?
The ability to quickly and easily identify, track, and analyze data in calls that might not or cannot be tracked in a traditional CRM. Gong also makes it easy to review calls for coaching and initiate discussions, flagging potential issues/opportunities using trackers and statistics, and it's a great tool for onboarding new reps and honing skills for veterans. The statistics feature is a core piece of our win and loss analysis.
showing 5,561 - 5,570