Gong
Gong.ioExternal reviews
6,450 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Awesome product - great insights
What do you like best about the product?
Gong automatically records and analyzes all sales calls providing useful insights are pointers for improvement.
By breaking down things like talk-time, categorizing the topics discussed, and offering an easy way to share calls with prospects it has significantly improved the way I approach calls, as well as streamlined follow-up on action items.
The ability to compare stats across your team is just icing on the cake.
By breaking down things like talk-time, categorizing the topics discussed, and offering an easy way to share calls with prospects it has significantly improved the way I approach calls, as well as streamlined follow-up on action items.
The ability to compare stats across your team is just icing on the cake.
What do you dislike about the product?
Not sure if this is Gong or if there is something that can be configured on our end, but there is a chime that informs attendees the call is being recorded when they sign-on.
Nothing wrong with this in principal except that there is often a delay and it can come in when you're mid-sentence and can be startling at times.
Nothing wrong with this in principal except that there is often a delay and it can come in when you're mid-sentence and can be startling at times.
What problems is the product solving and how is that benefiting you?
Conversational analytics are a powerful way to reflect on the quality of your sales outreach and allows great focus on self-improvement.
The ability to go back to a sales call from 6 months ago like it was yesterday is a huge help when you have long sales cycles and important details don't always make it into the CRM.
The ability to go back to a sales call from 6 months ago like it was yesterday is a huge help when you have long sales cycles and important details don't always make it into the CRM.
Recommendations to others considering the product:
Go for it.
Future of Calling
What do you like best about the product?
I like that I can jump to different part of my calls to best analyze it. Additionally I can help my team improve each day. The metrics that are provided to evaluate a team on a whole let you quickly identify areas of opportunity to maximize work efficiency. Also the accessibility to have app integration, makes listening to call on the go an ease and not making you stuck to your desk.
What do you dislike about the product?
There are always downside with any product. The state that you cannot record limits your ability to improve. I seen people are turn away from the product for not understand the technology. More availability to individual training session. There are many people that want to dive deeper into the technology and expand it even further.
What problems is the product solving and how is that benefiting you?
I am able to learn from previous calls that were either won or lost. Multiple teams members are already putting in place the feedback that they have received from mentors/management.
Recommendations to others considering the product:
Expanding the ability to more states on recording. This can help a lot more reps at various companies.
Helpful tool!
What do you like best about the product?
Great tool! This helps you look back at calls and see what was discussed with easy search capabilities.
What do you dislike about the product?
It is a great product and don't have recommendations at this time.
What problems is the product solving and how is that benefiting you?
Being able to easily access calls and look back at what was discussed before the following call. We can share calls with clients for trainings too.
Recommendations to others considering the product:
Great product! The Abacus team is a big fan!
Great for coaching
What do you like best about the product?
It's great the Gong splits the call up based on who's speaking/what topics are being discussed. Often times I have to go back and listen to calls for additional notes and gong makes it easy to figure out where I should jump to.
What do you dislike about the product?
Nothing to really dislike about it in full transparency. It does exactly what you expect it to do.
What problems is the product solving and how is that benefiting you?
Coaching for the sales team - managers review calls during every 1:1. They leave notes, highlight points to go over and offer feedback. It is one of our core channels for feedback/training.
Recommendations to others considering the product:
If you're looking for sales enablement/training tools, gong should definitely be on the list of vendors to look into.
Gong is great
What do you like best about the product?
I love the search option. It is easy to use and allows me to search calls from other representatives easily.
What do you dislike about the product?
I feel like there should be more and different ways to sort results. It would be nice to streamline the process with more sort options.
What problems is the product solving and how is that benefiting you?
I am not the decision maker for the use of Gong but the service allows me to not only listen to my calls but improve what I am doing by listening to others.
Great sales tool
What do you like best about the product?
Love that it transcribes every word so I can very quickly jump to any part of the conversation I'm looking for.
What do you dislike about the product?
Not much, pretty solid all-around. Sometimes it transcribes words incorrectly, but that's understandable.
What problems is the product solving and how is that benefiting you?
It shows which topics you're covering and how long you spend on each which allows me to make sure I'm spending the appropriate amount of time on the most important subjects.
Where have you been for the last 20 years??
What do you like best about the product?
Gong is unreal and there is no way that I will be able to live without it.
We can track patterns which help us improve our presentation and offerings.
I can provide coaching to reps in an easy way by tagging them in the comments. No more painful hour long coaching sessions which may or may not yield value.
I can eliminate wasted time by listening to calls at a faster speed or just skip to the parts I want to listen to. We have set up key words that let us know which part of the presentation the rep is pitching. So if we launch a new function we can test out the pitch and hear feedback easily.
Listening on the go.
We can have new reps get up to speed quickly by listening to experienced folks
If you are in sales management you need this tool.
We can track patterns which help us improve our presentation and offerings.
I can provide coaching to reps in an easy way by tagging them in the comments. No more painful hour long coaching sessions which may or may not yield value.
I can eliminate wasted time by listening to calls at a faster speed or just skip to the parts I want to listen to. We have set up key words that let us know which part of the presentation the rep is pitching. So if we launch a new function we can test out the pitch and hear feedback easily.
Listening on the go.
We can have new reps get up to speed quickly by listening to experienced folks
If you are in sales management you need this tool.
What do you dislike about the product?
Honestly I don't really have any issues with the product, we definitely need to refine our filters a bit more but that is on us not Gong.
What problems is the product solving and how is that benefiting you?
It has increased our close rate by 10%! .
Recommendations to others considering the product:
Take the time to set up your key words etc. It makes a huge difference .
Gong is become an essential tool at our office
What do you like best about the product?
- Reviewing calls to find areas of improvement
- Reviewing teammates to learn new strategies
- Referring to transcript to remember what was said during a call without having to go back and review the entire call
- Reviewing teammates to learn new strategies
- Referring to transcript to remember what was said during a call without having to go back and review the entire call
What do you dislike about the product?
- Haven't run into anything I don't like about Gong yet
What problems is the product solving and how is that benefiting you?
- Sales improvement
- Learning from peers
- Easily refer to past sales conversations
- Learning from peers
- Easily refer to past sales conversations
Great sales tool to build skills.
What do you like best about the product?
I love how Gong gives both my manager and myself the ability to improve my sales skills. My manager is able to listen to my calls at his convenience, add his notes, and walk through a coaching session with me. I'm also able to look at my own calls, listen to specific parts where I may have missed notes, analyze my speaking patterns, and improve on my own goals.
What do you dislike about the product?
I don't like the recording at the beginning in the call, as it interrupts rapport with the prospect most times.
What problems is the product solving and how is that benefiting you?
Solving 'getting to the need' of the sales conversation.
Recommendations to others considering the product:
If you have a driven sales team that wants to see results, this is a no-brainer.
Very helpful for very manager, but also for every employee
What do you like best about the product?
Easy to listen to the calls of my employees and ability to give feedback on the spot - just Tag your employee and give your feedback at the exact minute.
Great insights and analytics based on the calls of your team and easy to compare to other teams or best practices.
Listen anytime you want live or weeks later.
Works perfectly with zoom once installed and set up every call is automatically recorded.
Helps you to only listen to the important parts of the call as the System defines labels for each topic and you can just click on it to listen to the relevant parts of the call.
Great insights and analytics based on the calls of your team and easy to compare to other teams or best practices.
Listen anytime you want live or weeks later.
Works perfectly with zoom once installed and set up every call is automatically recorded.
Helps you to only listen to the important parts of the call as the System defines labels for each topic and you can just click on it to listen to the relevant parts of the call.
What do you dislike about the product?
Unfortunately the analysis, transcribing and all the advanced features only work for calls in English. Hope this will be extended to other languages as well.
Other than that really great tool!
Other than that really great tool!
What problems is the product solving and how is that benefiting you?
- giving feedback to my team mates
- finding best practices, talk time etc
- finding best practices, talk time etc
showing 5,551 - 5,560