Gong
Gong.ioExternal reviews
6,450 reviews
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Incredible tool for onboarding sales rep
What do you like best about the product?
As a recent new hire, it is always intimidating to try to get time on other co-workers calendars to shadow/learn from them. Gong absolutely saves the day, because it enables me to quickly listen to calls from our top performing sales reps without having to coordinate between calendars! The insights/data provided on the recording as well is extremely valuable!
What do you dislike about the product?
So far, there hasn't been anything I do not like. The product works great and does what it needs to do to onboard/enable me to be successful.
What problems is the product solving and how is that benefiting you?
-Training
-Onboarding
-Shadowing calls
-Evaluating growth/overall performance
-Onboarding
-Shadowing calls
-Evaluating growth/overall performance
Recommendations to others considering the product:
-Great onboarding tool
BEST SALES TOOL PERIOD
What do you like best about the product?
There are three main ways I use Gong. The first is for sales enablement. Because I have access to the entire sales organizations calls within my company I can go listen to the sales calls of our best reps to pick up tips and tricks that they do during each stage of their sales cycles. The second way I leverage the tool is for my own personal note taking. Often times I'll forget to make a note of what I have quoted a client or what were the next steps we discussed. This isn't an issue anymore as I can just pull up the Gong recording and go back to listen to the discussion. The last way I leverage the tool is more of a unique situation. I'll go into Gong and search keywords or phrases for a specific situation I'm trying to solve. For example, how many of our clients are doing Cohort analysis in our analytics product. I can search "Cohort" in the search box on gong and it will pull up all the calls where that was mention and then I can go listen to those calls. I'll then cross reference that accounts in Salesforce to see if it closed or not.
What do you dislike about the product?
I'm not a fan of the new timeline layout. It's very confusing and makes it difficult to find all the calls. I'd prefer they go back to the old view where you search an account and then it immediately gives you a list of all the calls in chronological order.
What problems is the product solving and how is that benefiting you?
Sales training. Sales Enablement. Sales Organization. Complex sales scenarios. Note taking.
Fantastic sales enablement tool.
What do you like best about the product?
I love that I don't need to listen to full calls to find out what was done well and what was done poorly. It does all the listening for me and give insights that I would never have looked at.
The user experience is very intuitive and took very little training to understand.
The user experience is very intuitive and took very little training to understand.
What do you dislike about the product?
Although the NLP can work oddly at times, you are still usually able to get the idea of what was said while reading a transcript.
What problems is the product solving and how is that benefiting you?
Better, more time-conscious training. Helps me find what works without having to search for the needle in a haystack of calls.
Don't want to to back to a world without Gong!
What do you like best about the product?
Love going back over my old calls before new calls to make sure I use every piece of information I got previously on the next call. Also love their sales insights they share with Chris on Linkedin.
What do you dislike about the product?
There marketing landing pages branding are a little corny. Wish it tied closer to salesforce fields I need to fill out. But that's it.
What problems is the product solving and how is that benefiting you?
Helping train new hire with a library of calls to listen to. Getting feedback on my own calls. Using my own calls to remember everything I need to win the deal.
Do you like to make data-driven decisions?
What do you like best about the product?
I love the easy-to-use interface. I am able to take one look at the call landing page and pretty much all that I need. With the keyword capture and topic capture, I can skip to relevant points in the call with a simple click. Working in a data-driven industry, it is important for me to have the ability to look back at all sorts of metrics to help me improve on my calls. We had Gong, then didn't and now got it back and the entire office is ecstatic!
What do you dislike about the product?
Quite honestly, there is nothing that I can think of at the moment. I guess my biggest complaint would be when you type in the search bar a generic word and press enter, the autofill is what is searched and not just the specific word.
What problems is the product solving and how is that benefiting you?
On my calls, I am able to go back and get a full list of action items that Gong is able to pick up with their AI. I am also able to go back to my calls and find ways I can improve my overall conversation with all the metrics. Talk ratio, longest monologue, longest customer story, patience etc - all help me improve my overall relationship with my customers. I can also go back and pick up on things I may have missed during the conversation to help with a cross sell/upsell.
Recommendations to others considering the product:
Do it. You will not be disappointed. As a CSM, Gong is able to help me improve my overall communication to my clients. I am able to use all the metrics to ask more open-ended questions, share calls to get feedback (can even share just snippets to help save time). Overall this helps me provide value to my customers.
A must-have tool when working with customers
What do you like best about the product?
I love the fact that the product is so easy to use. We use it a lot to share calls and giving feedback with the team internally, where you can easily leave notes and comments, so you don't need to listen to full calls. The snippets are also great when sharing with the team and it's great so share calls externally as well
What do you dislike about the product?
I wish there was more localization. I do calls in 3 languages and the transcript and statistics only work in English. It would be great to have other languages supported as well
What problems is the product solving and how is that benefiting you?
It's definitely helping us in being more transparant, both internally and externally with out clients. It's also great for training purposes.
Great tool for analyzing call notes, and rep training
What do you like best about the product?
I truly love how gong breaks down the calls into sub sections and questions as this helps train our reps when it comes to call coaching.
Also for personal development it helps being able to see proper metrics analyzed throughout the call and if questions are properly answered as a result.
Also for personal development it helps being able to see proper metrics analyzed throughout the call and if questions are properly answered as a result.
What do you dislike about the product?
Sometmes it's challenging to log in through our SSO application on salesforce. Likely a personal technical issue but that would be one. Also, sometimes the call recording is not properly analyzed and the questions don't get picked up.
What problems is the product solving and how is that benefiting you?
Definitely being able to listen and better coach our reps during our call coaching session. Also for personal development being able to jump right to specific parts within the call that break down questions asked and next steps.
great sales tool to make sure you never miss anything
What do you like best about the product?
transcribes calls and searchable so you can find exactly what you are looking for without having to skip through a bunch of audio
What do you dislike about the product?
nothing so far, it has been the greatest new addition to my toolkit
What problems is the product solving and how is that benefiting you?
Being able to really listen fully on calls and not worry about taking detailed notes or missing something. Has really improved my calls by being able to reference back their own words
Great product for Sales/Account Management
What do you like best about the product?
Its very easy to find key topics such as pricing negotiations or look at trends on how your calls develop. This tool is invaluable in improving your sales processes by listening to yourself, and listening to other team members who have success.
What do you dislike about the product?
The transcribing/voice recognition isn't always perfect, but works fine most of the time.
What problems is the product solving and how is that benefiting you?
Recalling specific notes/information from calls.
Improved coaching by management, self learning by listening to experienced colleagues.
Improved coaching by management, self learning by listening to experienced colleagues.
Gong - best tool for a sales person!
What do you like best about the product?
That we can go back to our sales call and review them. I find this very helpful when writing notes on the account, or prepping before a next steps call. Also great for training
What do you dislike about the product?
Nothing really, maybe all the emails from Gong.
What problems is the product solving and how is that benefiting you?
Finding the true pain points in potential customers. Listening to junior Sales Reps and helping then fine-tune their skills
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