Gong
Gong.ioExternal reviews
6,450 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Gong is GREAT!
What do you like best about the product?
My favourite thing about Gong is my ability to review my calls easily and receive feedback.
Knowing that I can rely on Gong to review calls makes my job so much easier. I receive personalized summary emails on a weekly basis and can receive direct feedback on my calls (down to specific minutes) directly from my manager.
I also LOVE looking at the analytics of my call times, words used, team average, etc.
Knowing that I can rely on Gong to review calls makes my job so much easier. I receive personalized summary emails on a weekly basis and can receive direct feedback on my calls (down to specific minutes) directly from my manager.
I also LOVE looking at the analytics of my call times, words used, team average, etc.
What do you dislike about the product?
There isn't much that I dislike about Gong. It is the best solution that I've used in this space and I don't think there is anything I would change.
What problems is the product solving and how is that benefiting you?
We're solving call shadowing, call reviews, and conducting team call analysis.
Recommendations to others considering the product:
I would recommend making sure that you have an internal process to use Gong's features. It may not be useful for call shadowing if you don't already implement call shadowing in your internal structure. Ensure that you have strong policies already in place and use Gong to its' utmost potential!
Detailed and easy to understand statistics
What do you like best about the product?
Being able to look at my daily statistics and know right away what I need to improve on. My biggest issue is talking too much. I have been able to monitor my progress in real time. It is also a great way to hear how others succeed with particular details, ie: credit card, technology etc. I have learned a great deal by listening to my peers calls.
What do you dislike about the product?
I am pretty sure there is nothing I don't like. It is one of my my most valuable tools.
What problems is the product solving and how is that benefiting you?
I have been able to overcome obstacles by learning what my peers are doing when it comes to obtaining credit card numbers, describing technologies, and appointment setting skills.
Recommendations to others considering the product:
Try to use it often and make sure to check your personal stats as well as listen to calls of team members
Awesome In-Depth Analysis and Tools to Improve Sales Skills
What do you like best about the product?
I love the word tags to identify different conversation topics during the call. It's very helpful to breakdown my sales flow. I can find calls of other sales colleagues to learn from them and improve my own sales skills. I can send calls to my supervisors for analysis and improvement.
What do you dislike about the product?
The ambiguity of some of the call titles sometimes makes it difficult to find the correct calls I'm looking for. I find it tedious to search for calls I made a month ago because the titles are different at times.
What problems is the product solving and how is that benefiting you?
I'm able to see when I talk too much and not ask enough questions. I am improving my ability to build rapport with prospects and be more successful with my position.
Recommendations to others considering the product:
I definitely recommend it for any job constantly using phones to communicate with customers, prospects, business partners, etc. It's extremely functional and will improve any part of your business's operations.
Ring the Gong
What do you like best about the product?
From a sales enablement perspective, Gong is probably one of the most important tools I use. The ability to record, review calls, and get feedback are key in making me a better Rep.
Love the ability to share recorded calls with clients - and particularly the fact that I get a notification when those clients view the recording - it's super useful for follow-up and measuring engagement. (you'd be surprised the clients who end up going back through meetings -sometimes it's never who you'd expect from that first call)
I'll even go back to listen to the end of calls with my clients before a second meeting to make it easier to pick back up right where we left off our last conversation.
Love the ability to share recorded calls with clients - and particularly the fact that I get a notification when those clients view the recording - it's super useful for follow-up and measuring engagement. (you'd be surprised the clients who end up going back through meetings -sometimes it's never who you'd expect from that first call)
I'll even go back to listen to the end of calls with my clients before a second meeting to make it easier to pick back up right where we left off our last conversation.
What do you dislike about the product?
Not too much to dislike - perhaps some more in depth explanations of the analytics, and why they recommend certain best practices would be fun.
What problems is the product solving and how is that benefiting you?
We're solving a ton. We're recording calls to share with for clients and doing internal coaching. We have a very complex product and our new hires listed to piles of recordings to get up to speed, learn the product and deal with all the different objections we handle. The ability to parse out different types of demos with different types of clients and save in different folders really helps. We're even recording and saving great demos for investors to listen to!
Recommendations to others considering the product:
I've used competitor's tools before and Gong easily measures up.
Love Gong, best call recorder
What do you like best about the product?
It's able to not only record my calls but analyze them by stage (objections, next steps, etc.) as well as transcribe them. We've used this tool internally across different departments to make data driven decisions across engineering and product, sales and post sales, as well as customer service.
What do you dislike about the product?
sometimes the transcribing is totally inaccurate - picture every 10/11th word being misinterpreted. You can pretty much get the gist of the conversation but, certain words/sentences just don't make sense.
What problems is the product solving and how is that benefiting you?
Business problem being solved = call records in one place to reference to during/post sales cycle
Benefits = ease of seeing transcripts, recordings of calls in one place. Being able to analyze calls as an individual as well as with the team for sales coaching.
Benefits = ease of seeing transcripts, recordings of calls in one place. Being able to analyze calls as an individual as well as with the team for sales coaching.
Recommendations to others considering the product:
It's expensive, but worth it if you're looking for a tool to transcribe analyze/record your calls! I've also found this product to be useful for marketing, operations, engineering departments to really hear what customer feedback is and how it impacts what we're building. You can create certain tags that can be recognized by other teams/folks like "pricing" or "workflow" which is extremely beneficial for the feedback loop and impacts how teams build/evolve.
Gong is invaluable
What do you like best about the product?
The interaction insights. I had been cutting people off in the way of agreeing while they were speaking, and Gong showed me to work on my patience. It has been invaluable in aiding to the confidence in my calls and shortening my sales cycle. Always nice to see where to stop going on tangents and let others speak!
What do you dislike about the product?
Not really anything. The only issue I can even think of is that I don't really need the Heads Up emails in the morning letting me know what calls are set for the day. It's just extra emails to delete.
What problems is the product solving and how is that benefiting you?
Confidence and consistency within the sales team. Seeing who needs to work on what and who to ask for pointers when they're exceeding the standard in the analytics.
Recommendations to others considering the product:
Do it.
Great Tool
What do you like best about the product?
AI coaching - sales talk vs client talk
main points covered
at a glance review of call
main points covered
at a glance review of call
What do you dislike about the product?
would be great if it was embedded into salesforce
What problems is the product solving and how is that benefiting you?
rep coaching, from the tool but also manager and peer reviews
Recommendations to others considering the product:
better than the competition that I have tried. easier to use and the AI is more robust
Excellent tool to help with coaching and training
What do you like best about the product?
I like the statistics and coaching, as well as the ability to search. I am able to zone in on certain words and phrases and learn from them to help improve calls going forward. I was made aware that I don't pause for very long after a customer talks, and this is something I can improve upon, and that I would not have had visibility into without this tool. I can use it to improve my own calls, but it is also great to learn from other members of the team by listening in on their calls. Rather than listen to an entire call, I have the ability to really drill in for specific topics, words, etc. to really efficiently use the tool for learning. Easy to navigate, easy to use, full of great features!
What do you dislike about the product?
I cannot really complain about anything in the platform as I find it to be a really excellent interface with good features.
What problems is the product solving and how is that benefiting you?
The organization has been able to help train new employees and to leverage existing conversations to help them learn very quickly. We are able to use the tool for coaching - for ourselves and for our teams.
Recommendations to others considering the product:
I think you will find the topics and coaching very useful. Use this tool not only for onboarding and training others, but to scrutinize your own calls and learn things about what filler words you are using, etc. so you can improve your phone conversations!
Really useful tool, I rely on it to succeed in my role!
What do you like best about the product?
I love that gong records and transcribes my calls, this helps to remember what I've promised my clients during longer calls. I like that I can also tag colleagues in my calls to provide them with real-life examples of issues, requests and questions that clients are experiencing. I also really like the search function for a certain word which helps bring me to a particular part of the conversation.
What do you dislike about the product?
when I speak in another language, the transcription doesn't work
What problems is the product solving and how is that benefiting you?
-helping clients work through IT issues they are experiencing with the tool we sell
-selling the tool to clients
-selling the tool to clients
Recommendations to others considering the product:
This is a great tool for those who would like to provide accurate support to their clients. It is also a wonderful sales tool as it allows you to go back, listen to your call and assess the sentiments of the interaction on your own time, helping you make more informed decisions.
Must have application for the sales Tool Kit
What do you like best about the product?
Gong is easy to use, has piles of great functionality and lots of features that allow us to share calls, review details and refine our messaging.
What do you dislike about the product?
The UI could be improved to make it easier to find things like call transcripts and to share snippets of calls.
What problems is the product solving and how is that benefiting you?
We use gong for training, shadowing, refining messaging, team challenges, all things that help us communicate more effectively with our customers.
Recommendations to others considering the product:
Deployed with a good strategy, Gong can help Customer Facing teams immensely with Coaching, communication intel, and training.
showing 5,531 - 5,540