Gong
Gong.ioExternal reviews
6,451 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Gong for the win!
What do you like best about the product?
Gong allows me to play back my calls strategically in order to prepare for meetings and get better on my pitch.
What do you dislike about the product?
nothing stands out as a big negative! Management can spy i guess...but that shouldn't matter if you're doing your job correctly!
What problems is the product solving and how is that benefiting you?
training and preparing for meetings
Game changing tech for customer facing teams
What do you like best about the product?
I like that the tools seamlessly integrate with my conference call tech - Google Calendar & Zoom. After a call is recorded, an email is sent to me with all action items I promised, making follow up emails a total breeze. All of this functionality is available without even signing into their back end. When you do sign in, there's a full account history of every email and call you've made. This makes handing off accounts in a CS team a breeze. Further, you get analytics and insights on your calls regarding content, action items, words used. They'll give you tips to help increase your effectiveness such as talk less, pause for longer etc. Literally the best piece of software to add to any customer facing teams tech stack.
What do you dislike about the product?
I don't dislike the software, I really struggle to find any quibbles. The only thing I could say is the tools is built primarily for sales teams - but they're not selling it otherwise so I can't complain.
What problems is the product solving and how is that benefiting you?
It has allowed our team to record calls without effort and make them very searchable. Other tools in the industry require that you listen to the whole call, but you can really easily search for keywords etc. The other big benefit is the coaching tools included in the product around industry best practices.
Recommendations to others considering the product:
Ensure that you take the time to utilise all of their feature set. Their company blog has hundreds of really valuable articles that have improved my skills at selling.
GONG review # 2
What do you like best about the product?
Flexibility and ease of use. It is super easy to operate.
What do you dislike about the product?
Search function could be better. More search functions and ways to search
What problems is the product solving and how is that benefiting you?
We have the ability to listen and track conversations for training.
Recommendations to others considering the product:
Make searching more efficient
fan of speed listening
What do you like best about the product?
Love the ability to listen to a recording, scrub easily and increase speed
What do you dislike about the product?
The calls are not always synced to the correct accounts (e.g., parent v. child account) which can make finding them difficult.
What problems is the product solving and how is that benefiting you?
Listening to previous conversations with clients and reviewing deal information.
Gong, a very valuable tool
What do you like best about the product?
I really enjoy how that the majority of my calls are housed in one area and are easily accessible. I think Gong takes it to the next level by catching key words in the recorded call; this allows its users quickly skip to certain parts of the recording.
What do you dislike about the product?
Not often, but occasionally a call here and there won't capture in Gong and I've found that when that happens it can't be recovered. This is not a common occurrence, so it hasn't become an issue, but there may be a day when there's a call I need another listen to that's not available. This is the only reason I my score is 9/10.
What problems is the product solving and how is that benefiting you?
I'm in a CSM role and I've found that it's really effective because my team can listen to the sales calls before it's hand off. Having access to these calls allows my team to be prepared and ready to be a partner and advocate for our new client.
Recommendations to others considering the product:
Looking forward to where the product is going. Keep up the good work.
Amazing product for sales call analytics
What do you like best about the product?
Gong sends breakdowns of sales calls with tips on how to improve. All calls are also stored on Gong, so you can go back and listen to your calls and coworkers' calls. This is helpful to brush up on skills and help new joiners get up to speed
What do you dislike about the product?
Not much really! Gong has a good product and they keep innovating their offerings
What problems is the product solving and how is that benefiting you?
Sales call analytics and storing calls in one place. Makes it easier to keep track of good and bad calls, and get new joiners trained up when they join
Recommendations to others considering the product:
this is an amazing product for sales call analytics
Great training tool
What do you like best about the product?
I love being able to listen and watch the presentation from a call. I can go back an pick up on things that were said I may have missed. I don't have to take as many notes which allows me to focus more on the customer.
What do you dislike about the product?
I don't really have anything I dislike at this point.
What problems is the product solving and how is that benefiting you?
I am learning much quicker from my own calls and calls my peers are on. I am able to gain access to the types of questions customers ask without even being on the call. This saves me time. I can listen to the call I want in the car driving to or from work.
Recommendations to others considering the product:
The transcripts are also very helpful
makes my life easier
What do you like best about the product?
It auto-records and transcribes my calls. this allows me to focus on the conversion instead of splitting my attention between in-depth notes and speaking to prospects/customers.
What do you dislike about the product?
it takes a while to get used to and learn how to make the most of it, but this applies to every game-changing SaaS product
What problems is the product solving and how is that benefiting you?
it helps me notice patterns with my customers and conversations.
Amazing product that is a must for every sales organization
What do you like best about the product?
Great for getting up to speed and reviewing colleagues calls or past calls to freshen up for next call. Allows you to actively listen to the current conversation with the prospective client versus trying to take notes.
What do you dislike about the product?
Sign on page- pictures look childish, not a professional feeling, not much else actually
What problems is the product solving and how is that benefiting you?
Training by listening to colleagues calls and reviewing previous calls
Recommendations to others considering the product:
Quite possibly the best solution we use to assist us in selling
How did I live without Gong
What do you like best about the product?
I love that I have a reliable resource I can go back to at any time to remind myself of a previous conversation. The transcripts and follow-up action features are magical. We also share our call with our managers and peers for feedback which has been extremely helpful.
What do you dislike about the product?
I honestly cannot think of anything. If anything, perhaps more filter options on the search.
What problems is the product solving and how is that benefiting you?
I have 3 to 5 new business calls per day. It's nearly impossible for me to remember everything discussed. Gong is a trusted resource the captures and quickly analyzes my sales conversation for future reference. I literally would be lost with out it.
showing 5,501 - 5,510