Gong
Gong.ioExternal reviews
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Gong Me
What do you like best about the product?
I love the transcripts that Gong provides. The ability to easily go back and check what we discussed and next steps are huge in every one of my sales calls. And not having to listen to all of it, but still jumping to parts of it to listen to based on the transcript... game changing in my sales process.
What do you dislike about the product?
Gong is great except for the mobile capabilities. I travel a lot and am on my cell phone. When I need to make a call and have it recorded in gong it doesn't happen unless I schedule it in advance through Zoom.
However the customer service has been amazing and reached out to me and says they are working on this for Q4 of this year!!
However the customer service has been amazing and reached out to me and says they are working on this for Q4 of this year!!
What problems is the product solving and how is that benefiting you?
My VP of sales is able to listen to calls and make notes right when I said something... that has helped solve the problem of him saying... you should have said this...
Now I know when and where he meant.
Now I know when and where he meant.
Learning from sales call has never been this easy
What do you like best about the product?
If Gong solely tracked recorded conversations, that would be nice but not necessarily a differentiator from other tools. What I really love about Gong is the statistics on performance. I've worked with my manager to improve my interaction (i.e. how other does the conversation switch between the prospect or me talking) and Gong has helped me measure those improvements. It's also helpful in terms of tracking my talk ratio and making sure I'm not doing all of the talking during a conversation (which can be a very easy yet bad habit to adopt).
Finally, I love how Gong labels topics so if you want to zero in on which part of a call is about competitors, product features, etc., it's really easy to do so (versus listening to the entire call, hoping to hear when someone finally mentions it.)
Finally, I love how Gong labels topics so if you want to zero in on which part of a call is about competitors, product features, etc., it's really easy to do so (versus listening to the entire call, hoping to hear when someone finally mentions it.)
What do you dislike about the product?
I wish that accessing and understanding some of the statistics was more intuitive. I had no idea some of the statistics like interaction existed until my manager showed me. One other thing that I don't like, although it's a small issue, is that sometimes conversations don't appear in Gong until hours later.
What problems is the product solving and how is that benefiting you?
I'm an inside sales rep, so the main problem I'm solving is learning from my own calls as well as my colleagues' calls. Everyone has their own way of selling and it's especially helpful to see how outside sales and Account Executives run their calls and demos, without me having to shadow them in person.
Recommendations to others considering the product:
Do it!
Shopped a lot of vendors and chose Gong
What do you like best about the product?
Gong provides the best insight and intelligence in the business. The blogs and articles they provide from the intelligence they gather are invaluable. The tool is easy to use and does what it's supposed to! Our CSM is the best CSM I've had for any service.
What do you dislike about the product?
There's not much I dislike. I wish I could do live coaching but I am not sure if it's Gong's fault that I can't. We use Salesloft and Gong transcribes the call recording that Salesloft provides. They also record our GoToMeeting demos.
What problems is the product solving and how is that benefiting you?
The insights into the calls are wonderful. We are able to search a competitor and hear every time we've discussed them, we are able to juxtapose the team and at a glance see some trends, etc. In addition to wanting to coach our salespeople and my Sales Development Reps on their calls, the goal is to build a library or training material for our future new hires.
Recommendations to others considering the product:
It's the highest quality product in their space. We had a bad experience with another vendor which pushed us to Gong, and we are glad because the platform has exceeded expectations.
Gong is the BEST!
What do you like best about the product?
I love the fact that I can do advanced searches based on words used in the calls, or even certain names. This has helped me, immensely, in my overall sales process and development in my career. My job has done a nice job in making this a part of our everyday processes. I take part of my day reviewing calls of my own and the rest on partner calls or colleagues that I work with. I have also gone as far as taking notes on each and every call that I listen to and develop talk tract's around that!
What do you dislike about the product?
Hmmm...I don't really dislike anything. Maybe that other people aren't able to hear our calls? Meaning, I have certain partners that I believe would gain from hearing my calls and they don't have access. The ONLY other thing that I have experienced have been missed calls. I had calls that didn't record and i'm not sure why because it was over the minimum call time. Other than that, nothing but very good things! .
What problems is the product solving and how is that benefiting you?
I have been able to target specific calls, and effectively upgrade my sales pitch. I have been able to take time to send my own calls to my leads, or request feedback seamlessly. We have meetings with our leaders every week and a part of what we have to do is send calls and have them critique each one. I do not know how I would have gotten this far without a tool like Gong!
Recommendations to others considering the product:
Gong is phenomenal for self-enhancement and overall development.
very helpful
What do you like best about the product?
I can go back and review a call if I need to . Collect information that I might have missed
What do you dislike about the product?
at the moment nothing. I enjoy using the program
What problems is the product solving and how is that benefiting you?
If a client says i said or didn't say something, I go back and review my call
great tool with amazing features
What do you like best about the product?
ease of use and breadth of metrics are very detailed and useful to develop
What do you dislike about the product?
Nothing as of now. Liking all features that I have used
What problems is the product solving and how is that benefiting you?
continuous improvement of my pitch and ability to concentrate on the call without having to take notes
It helps record calls without any effort, focusing on delivering value to my member.
What do you like best about the product?
That I don't need to take notes, also go back and understand what I can work on or improve.
What do you dislike about the product?
To be honest at this point of time there's nothing I dislike
What problems is the product solving and how is that benefiting you?
Sales coaching
Note taking
Note taking
Recommendations to others considering the product:
Go for it, absolutely worth the money.
The best
What do you like best about the product?
records, transcribes, and analyzes all of my calls
What do you dislike about the product?
Nothing at all. I love gong and it's helped me improve my overall sales acumen and customer calls
What problems is the product solving and how is that benefiting you?
Gut-checking my deals, staying detailed oriented, win deals
Terrific tool to review calls and keep track of promises!
What do you like best about the product?
The tool helps me review the conversations that I have had with a client and make sure I am delivering on all that we talked about and that I have promised. This is a great tool to help build trust with a client and provides a good way to get feedback from managers.
What do you dislike about the product?
Transcription is not the best and can be confusing in general. If this was improved, the feature could be killer!
What problems is the product solving and how is that benefiting you?
Feedback from managers on calls is great. It provides a lot of features to communicate about calls and learn from others on how to tackle objections or technical questions.
Recommendations to others considering the product:
If you need a feedback loop for calls and the sales/support process, this is a great tool for you.
Better Sales Conversations Every Day
What do you like best about the product?
Gong's intuitive UI is second to none and has become an integral part of our sales org. We use gong daily to analyze our conversations and iterate in our sales conversations.
What do you dislike about the product?
I would love if you were able to see the screen-share within the Gong ios app - it currently only plays audio.
What problems is the product solving and how is that benefiting you?
Being able to use calls from across the organization to assist in personal development and carrying more meaningful conversations.
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