Gong
Gong.ioExternal reviews
6,450 reviews
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So much information that helps my sales cycle from start to finish.
What do you like best about the product?
the AI insights and auto generated emails for follow ups.
What do you dislike about the product?
The only thing I dislike is how the video recording doesn't require a password. Sometimes we have confidential data.
What problems is the product solving and how is that benefiting you?
It's solving the problem of having multiple platforms to do everything Gong does in one.
Works Great!
What do you like best about the product?
It stores and analyzes all my meetings. I have the recording at my finger tips when prospects want to review it.
What do you dislike about the product?
It's vast functionality. I feel like I am only scratching the surface in using its capability.
What problems is the product solving and how is that benefiting you?
It provides a library of information regarding historical meetings both from intelligence and archived calls for prospects to review if needed.
This really helps!
What do you like best about the product?
I like the integration of the call recordings with Gainsight, the notes that are automatically generated and the transcript that is included in each call. Makes it so easy for me to recall the main points in the discussions and to follow up with my customers.
What do you dislike about the product?
The search function isn't exactly top-notch. I don't usually get the results that I am looking for although some are pretty close. It would be good if I can search based on the types of calls eg. cadence, success review, onboarding, etc.
What problems is the product solving and how is that benefiting you?
Updating Gainsight automatically whenever a call with a customer is done. The notes that are automatically generated help me to quickly start on the meeting minutes - this saves me time and effort. And whenever I want to confirm something that has been said in a meeting, having a recording with transcript sure beats having to write the points during the meeting!
Couldn't do my job without it!
What do you like best about the product?
As a CS leader, I have used Gong in my last several roles. I'm at the point where I wouldn't want a CS leadership position where I couldn't use Gong with my team. It's incredibly helpful for sharing the voice of the customer with internal teams, coaching CSMs, understanding and tracking customer challenges, and building accountability for CSMs and customers. Calls are easy to record and share.
What do you dislike about the product?
I would have loved a follow-up check in from the implementation team a few weeks or months after launching. Now that we're using it regularly, there are definitely ways we could improve and I'd love some expert advice~
What problems is the product solving and how is that benefiting you?
It's incredibly helpful for sharing the voice of the customer with internal teams, coaching CSMs, understanding and tracking customer challenges, and building accountability for CSMs and customers.
Streamlining Account Handoffs and Enhancing Workflow Efficiency with Gong
What do you like best about the product?
Automated note taking that is *mostly* correct? Yes, please!
Enhanced visibility throughout the sales process. The account handoff—whether from an AE or another CSM—is significantly streamlined with Gong. The platform generates follow-up emails once the call is processed, which I utilize as a first draft for customer communication. This feature has been a game changer, greatly improving the efficiency of my workflow.
Enhanced visibility throughout the sales process. The account handoff—whether from an AE or another CSM—is significantly streamlined with Gong. The platform generates follow-up emails once the call is processed, which I utilize as a first draft for customer communication. This feature has been a game changer, greatly improving the efficiency of my workflow.
What do you dislike about the product?
Sometimes AI gets the transcript wrong, and therefore the general conversation incorrect. As long as you review prior to taking action these concerns are moot.
What problems is the product solving and how is that benefiting you?
Efficiency! The workday is full of competing priorties, this tool helps take some of the administrative and mundane tasks off my plate
Gong has changed my experience as a CSM
What do you like best about the product?
I love the AI generated notes because I am able to be in the moment with my clients. I no longer need to be furiously typing notes and I can focus on listening.
What do you dislike about the product?
I would not change anything at all. I love Gong!
What problems is the product solving and how is that benefiting you?
Gong is capturing all my conversations with my clients. Gong also is showing me the previous notes with my upcoming calls with is greatly beneficial.
First time user and I love it!
What do you like best about the product?
I really enjoy how the technology takes the call and gives me a written recap and next steps. It is wildly accurate!
What do you dislike about the product?
I'm still learning the system, but nothing at this point.
What problems is the product solving and how is that benefiting you?
Notetaking, follow up items and feedback from my manager.
makes my life as a CSM so much easier
What do you like best about the product?
I no longer need to take notes during meetings, which allows me to give my full attention to the customer throughout our conversations. I also appreciate being able to search for the precise moment when a customer mentioned a specific detail that is important for our ongoing relationship.
Sharing snippets about customer requirements with my colleagues responsible for the product has become much easier, saving time and significantly speeding up our internal processes. This also saves me time when dropping product request
I feel secure because it provides instant access to all the exact insights a customer has shared with me over time.
Sharing snippets about customer requirements with my colleagues responsible for the product has become much easier, saving time and significantly speeding up our internal processes. This also saves me time when dropping product request
I feel secure because it provides instant access to all the exact insights a customer has shared with me over time.
What do you dislike about the product?
The search functionality in the account section could use some enhancements to help users more easily locate people, companies, and specific calls.
What problems is the product solving and how is that benefiting you?
helps keeping track of all the conversations with customers and analyze aggregate data
Best meeting recap tool
What do you like best about the product?
Not only does gong let me hear back all my meetings, but it also saves me time by generating concise meeting recaps.
It generates a list of action items and discussed topics, this way, I can easily draft an email to send to my client.
It generates a list of action items and discussed topics, this way, I can easily draft an email to send to my client.
What do you dislike about the product?
I proofread the text it generates, and a couple of times I found it missed 1 or 2 important points, other than that I find it to be very accurate.
What problems is the product solving and how is that benefiting you?
It saves me a lot of time, because of it I don't have to listen back the whole meeting and it generates a recap I can send to my clients.
Broken Promises, Low Adoption: Why Gong Engage Misses the Mark
What do you like best about the product?
Conversation intelligence is ChatGPT on steroids
What do you dislike about the product?
We’ve had a disappointing experience with Gong Engage, and I want to share our story to help others avoid the same mistakes. Despite its potential, Gong Engage falls short in several critical areas. The platform lacks task APIs, does not integrate with other vendors or parallel dialers, and isn’t built to function as a proper sequencing tool. Gong is strong at conversation intelligence, but that’s where its usefulness ends.
When we initially signed up, our sales rep promised integrations and a more robust system, but none of that materialized. The tool is slow, buggy, and creates an excessive administrative burden on the user side. To make things worse, after requesting training for over 10 new hires, this is the response we received from their Professional Services team:
“The time has come for our Professional Services team to roll off and formally bring this engagement to a close. We ask that you please respond to this email acknowledging the conclusion of your Gong Essentials | Engage Essentials engagement.”
Our team is struggling with low adoption, and they won’t even spend the time to support us during this transition. We were essentially left with minimal support and no actionable solutions for improving adoption, despite our need for training and guidance. The only follow-up offered was a survey to rate their services—completely missing the point of what we needed.
This is not what we expected, and it’s become clear that Gong Engage is not a good vendor for dialing or sequencing. If you’re considering them, I highly recommend looking at better options like Outreach, Salesloft, or Apollo. These platforms offer the functionality, support, and integrations we expected from Gong but didn’t get. Unfortunately, I feel misled by our sales rep, and choosing Gong Engage was a regret.
Buyer beware.
When we initially signed up, our sales rep promised integrations and a more robust system, but none of that materialized. The tool is slow, buggy, and creates an excessive administrative burden on the user side. To make things worse, after requesting training for over 10 new hires, this is the response we received from their Professional Services team:
“The time has come for our Professional Services team to roll off and formally bring this engagement to a close. We ask that you please respond to this email acknowledging the conclusion of your Gong Essentials | Engage Essentials engagement.”
Our team is struggling with low adoption, and they won’t even spend the time to support us during this transition. We were essentially left with minimal support and no actionable solutions for improving adoption, despite our need for training and guidance. The only follow-up offered was a survey to rate their services—completely missing the point of what we needed.
This is not what we expected, and it’s become clear that Gong Engage is not a good vendor for dialing or sequencing. If you’re considering them, I highly recommend looking at better options like Outreach, Salesloft, or Apollo. These platforms offer the functionality, support, and integrations we expected from Gong but didn’t get. Unfortunately, I feel misled by our sales rep, and choosing Gong Engage was a regret.
Buyer beware.
What problems is the product solving and how is that benefiting you?
Gong excels at conversation intelligence, providing valuable insights into sales calls that help new reps improve their performance and refine their approach quickly.
Negatives:
Despite its strengths, Gong has significant drawbacks. The platform is expensive, especially compared to alternatives like Salesloft and Apollo, which offer similar capabilities for a fraction of the price. Gong’s lack of open task APIs limits system integration, making it difficult to connect with other essential tools or dialers, frustrating teams that rely on seamless workflows.
Additionally, the requirement to inform prospects that they are “on a recorded line” can feel awkward and off-putting, often creating a negative first impression and harming rapport. Many reps also resist using Gong because they feel micromanaged, leading to low adoption. While it works well for newer reps, the long-term engagement from experienced team members is lacking.
Furthermore, Gong’s Professional Services team seems indifferent to your company’s growth or the number of licenses you’re adding. When we asked for training for new hires, the support was minimal, and they were quick to close the engagement without considering our growing needs. It’s clear that they don’t prioritize customer success in the long term. Given these limitations, Gong struggles to compete with alternatives that provide better support, lower costs, and more flexible features.
Negatives:
Despite its strengths, Gong has significant drawbacks. The platform is expensive, especially compared to alternatives like Salesloft and Apollo, which offer similar capabilities for a fraction of the price. Gong’s lack of open task APIs limits system integration, making it difficult to connect with other essential tools or dialers, frustrating teams that rely on seamless workflows.
Additionally, the requirement to inform prospects that they are “on a recorded line” can feel awkward and off-putting, often creating a negative first impression and harming rapport. Many reps also resist using Gong because they feel micromanaged, leading to low adoption. While it works well for newer reps, the long-term engagement from experienced team members is lacking.
Furthermore, Gong’s Professional Services team seems indifferent to your company’s growth or the number of licenses you’re adding. When we asked for training for new hires, the support was minimal, and they were quick to close the engagement without considering our growing needs. It’s clear that they don’t prioritize customer success in the long term. Given these limitations, Gong struggles to compete with alternatives that provide better support, lower costs, and more flexible features.
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