Gong
Gong.ioExternal reviews
6,451 reviews
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Love Gong
What do you like best about the product?
Ease of Use - and the ability to find very specific calls based on keywords. As someone who mentors new reps, it makes it very easy to dig into talk tracks that my team is struggling with
What do you dislike about the product?
Very rarely there are technical difficulties and the calls do not record.
What problems is the product solving and how is that benefiting you?
Sales Training and developement
Can’t believe how great it is!
What do you like best about the product?
I love how I can get tips after a call to see how I did. I know I have a tendency to interrupt or not give people enough time to finish speaking, and Gong quantifies that for me so I can track my progress! I also love that I can search for keywords that happened in any call. It’s really saved me!
What do you dislike about the product?
Honestly, nothing really. It takes a little while to log in because it’s through sales force?
What problems is the product solving and how is that benefiting you?
One of my clients brought up a language issue, and it caught us totally off guard. With Gong, I was able to search through all the calls we’ve ever had with them, including sales calls, for mentions of that language. This way, I knew exactly what expectations we had set up for them, even though there were many conversations over many months that I wasn’t a part of. This made me able to look after my customer better and manage expectations for my company more effectively!
Great for peer review!
What do you like best about the product?
When you have those busy days with back to back prospect/client meetings, it's fantastic to have Gong to review the calls and recall what you may have promised as a follow up. This has helped me many a time. Also, my team and I are enjoying it for training purposes and peer review - something we do consistently with each other to give feedback on our meetings, demos, and closing calls.
What do you dislike about the product?
Gong is still evolving (exciting!) so I find that it doesn't track all the 'points of interests' / topics throughout the conversation YET. It narrowly pinpoints them, but I still find myself searching throughout the conversation for actionable items. I have already noticed a difference, however, in the past few months of using Gong that there have been significant improvements.
What problems is the product solving and how is that benefiting you?
It helps to keep everyone on the team absolutely accountable. Accountable to themselves to track notes and action items properly, accountable to their team so we can all learn and grow from and with each other, and accountable to the organization to make sure that we're having the best possible conversations and demos that are creating long term success with and for our clients.
Recommendations to others considering the product:
It truly is a fantastic tool. An investment that pays dividends in the long run. Working in a tech company myself, I highly recommend this intelligent and intuitive tool.
Amazing Technology!
What do you like best about the product?
I love that I can go in and listen to past customer calls. When I'm back to back on meetings it's hard to log everything in Salesforce right away, being able to go into Gong and make sure I have everything is really helpful. It's very easy to use and the analytics are really interesting!
What do you dislike about the product?
I've been using Gong for almost 2 years and really do like it. But the one thing I hear from teammates is that it can sometimes feel overwhelming. They have said they aren't always quite sure what else to review or how to best utilize the platform.
What problems is the product solving and how is that benefiting you?
Accurate and up to dates notes in Salesforce, customer accounts change so it's nice for the new rep to see clear notes.
Ability to see how much each person on the call has talked and the keywords attached
Ability to see how much each person on the call has talked and the keywords attached
Gong is essential
What do you like best about the product?
I like the fact that all of my calls are recorded and are in a centralized location for me to reference at any time.
What do you dislike about the product?
The transcription is a bit off at times but a really minute pain.
What problems is the product solving and how is that benefiting you?
Being able to listen to other people's calls on my team helps me learn and share best practices.
Recommendations to others considering the product:
Gong is essential to any sales team for coaching and having a wholistic centralized location to house all calls.
Gong made on boarding much easier!
What do you like best about the product?
Being able to listen to successful reps and the verbiage they are using. Also, transcription calls make it easy to search through and find exactly what I am looking for. The statistics also helped me improve my talk track and overall call structure. Speeding up calls allowed me to listen to way more calls in a shorter period of time.
What do you dislike about the product?
Nothing I dislike just wish you could slow down the calls due to some reps talking fast. Overall I great product and highly recommend to any sales team
What problems is the product solving and how is that benefiting you?
Training and onboarding. Also ongoing critiques like demo reviews. another plus is being able to go back and find the next steps or action items that I need to follow up on.
Recommendations to others considering the product:
Buy it!
Great product and will help you change your pitch
What do you like best about the product?
A platform that works across the sales cycle. Plus they are always finding ways to use their data for industry best practices. thanks
What do you dislike about the product?
I really don’t have much bad things to say I really like the product and user friendliness.
What problems is the product solving and how is that benefiting you?
Gong can work in all phases of the sales process and has really helped my team and in redeveloping our sales pitches which lead to more sales.
Incredible feedback and coaching
What do you like best about the product?
Have you ever missed or forgotten any of the juicy details from your sales calls, forgotten what you promised for follow up, what the key challenges or goals of your prospect were? Do you know if you use any filler words, or want to optimize your communication backed by world-class insights and recommendations? Gong is the perfect tool for any sales or customer facing professional to consistently perfect your game.
What do you dislike about the product?
Gong.io is a great product, no complaints yet
What problems is the product solving and how is that benefiting you?
Consistency in our sales process, easy for manager feedback, opportunity to listen to top reps and learn their secret sauce so our whole sales team can perform at the highest level
Easy to use and intuitive
What do you like best about the product?
Everything is automatic. Never enough time in the day, so love that I do not need to do any upkeep.
What do you dislike about the product?
Honestly nothing. Still a nascent industry, so excited to see where it goes.
What problems is the product solving and how is that benefiting you?
Making sure that all business units are always on the same page.
Recommendations to others considering the product:
Just try it, it is very easy to use.
Sales Development Boon
What do you like best about the product?
I love the fact that I can count on Gong to easily find the most critical points of my call with the tags that align well with our internal sales language. But also, I can search all my calls and my team's calls for key words so I can watch calls that may help me with a particular topic.
What do you dislike about the product?
There's nothing I dislike just yet. The notifications were a bit annoying in the beginning.
What problems is the product solving and how is that benefiting you?
For those who take development seriously, I like that I get notes about things like talk time ratios and patience...as New Yorker, the latter is critical. I'm hyper conscious of whether or not I'm pausing enough to really think through what my clients are saying.
Recommendations to others considering the product:
Manage your notification settings or else the e-mails can get really annoying. Be sure to actually use it and go through insights or else the development opportunity will be missed.
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