Gong
Gong.ioExternal reviews
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Take your sales conversation to the next level
What do you like best about the product?
I have been using Gong for the last 6 months, and this has transformed the way I run my sales call and follow up with my prospects. Gong integrates with Zoom (for our conferencing) and Aircall (for our calling), and now with our Gmail, so that 100% of our sales conversation are captured!
I have now the habit of reviewing all my calls, good and bad, sharing them with the rest of my team for feedback, and capturing bits for our library of calls. While it's not always easy to go and listen to your calls ("I hate my voice on recordings!), it has really taken my performance one step further. The automatic detection of topics (depending on our script and talking points that we had setup in the system) makes it very easy to navigate in calls. The transcript is reliable as well, and helped me several times get all my action items together.
Gong also has actionable insights on talk ratio, patience, filler words which also help you improve your calls..
Finally, looking at the metrics at the team level has helped us put together best practices and look at our efficiency, and not just at our absolute performance.
I have now the habit of reviewing all my calls, good and bad, sharing them with the rest of my team for feedback, and capturing bits for our library of calls. While it's not always easy to go and listen to your calls ("I hate my voice on recordings!), it has really taken my performance one step further. The automatic detection of topics (depending on our script and talking points that we had setup in the system) makes it very easy to navigate in calls. The transcript is reliable as well, and helped me several times get all my action items together.
Gong also has actionable insights on talk ratio, patience, filler words which also help you improve your calls..
Finally, looking at the metrics at the team level has helped us put together best practices and look at our efficiency, and not just at our absolute performance.
What do you dislike about the product?
There are a few UX quirks that require some getting used too, and the team at Gong has always been very receptive to our feedback.
What problems is the product solving and how is that benefiting you?
Better visibility into our Sales conversations.
Training of all reps, new and experienced!
Efficiency reporting.
Training of all reps, new and experienced!
Efficiency reporting.
Recommendations to others considering the product:
Go one step at a time. The product is very powerful but needs time to master.
Gong is an incredible Sales tool!
What do you like best about the product?
Gong helps me sell better for the following reasons.
1. It allows me to be extremely present on calls. I'm able to conduct authentic discovery and really speak to the needs of customers versus being distracted by taking notes.
2. I'm able to tailor future conversations. I love going back and listening to calls to make sure I'm nailing my next presentation. I look like a rockstar when I'm able to use my prospect words back to them. I'm also able to confidently present information because I know it's founded in truth.
3. I love gamifying it for myself. Based on the metrics that gong gives me I've been able to improve my patience, balance out the amount of time my prospect is talking versus when i'm talking, and make sure that i'm having enough interactivity on my calls.
4. I love sending over key parts of the conversation to my prospect as a follow up. It's also helpful for my champion to share with their leadership to help close the deal.
1. It allows me to be extremely present on calls. I'm able to conduct authentic discovery and really speak to the needs of customers versus being distracted by taking notes.
2. I'm able to tailor future conversations. I love going back and listening to calls to make sure I'm nailing my next presentation. I look like a rockstar when I'm able to use my prospect words back to them. I'm also able to confidently present information because I know it's founded in truth.
3. I love gamifying it for myself. Based on the metrics that gong gives me I've been able to improve my patience, balance out the amount of time my prospect is talking versus when i'm talking, and make sure that i'm having enough interactivity on my calls.
4. I love sending over key parts of the conversation to my prospect as a follow up. It's also helpful for my champion to share with their leadership to help close the deal.
What do you dislike about the product?
Honestly - nothing! It's so robust. It gives me features that I didn't know I needed and now I can't live without them!
What problems is the product solving and how is that benefiting you?
Gong has made me a better salesperson. My management uses the calls to coach me. I love how easy it is to review my own calls by topic. It's the most important tool for my selling process.
Recommendations to others considering the product:
Take time to dig into the more advanced features like "beat". There's tons of valuable data in the solution that will help you improve your sales process.
Great Platform
What do you like best about the product?
Being able to go back and review my calls has truly helped my sales process. Gong allows my manager to listen into my call and provide great feedback.
What do you dislike about the product?
The transcripts are not always the best but it's manageable to get through. I don't always have
What problems is the product solving and how is that benefiting you?
Of not knowing where you can improve. The ability to go back on a call allows me to pinpoint where I can improve. Also, being able to listen in on my colleague's calls helps me learn from their mistakes and successes.
Recommendations to others considering the product:
Regardless if you're on the Sales side or customer success side. Gong helps companies improve their calls and pinpoint where they are going wrong.
Great Product
What do you like best about the product?
I love the simplicity of being able to search within calls using specific keywords or phrases. This really makes listening to calls a lot easier.
What do you dislike about the product?
I haven't found anything that I don't like about the software yet. Overall, the software has worked great for what I use it for.
What problems is the product solving and how is that benefiting you?
Gong helps me listen to sales calls to verify what we are telling clients. I'm able to find conversations effortlessly to make sure we are not only offering our service in the right way, but verifying that the client is always taken care of.
Recommendations to others considering the product:
I would highly recommend using Gong for tracking calls in your company. It really works great and ties very well w/ our salesforce software.
Revamped how we self coach
What do you like best about the product?
Really like that gong record and transcribes the calls we make, be it SDR calls or AE calls!
What do you dislike about the product?
We had a glitch last week where certain calls did not record but overall the experience has been great
What problems is the product solving and how is that benefiting you?
Call coaching, call recording, listening and self correction
Extremely helpful
What do you like best about the product?
Gong has been a huge help. I love the fact that I can go back and listen to my calls once they're over. Gong has helped me dissect each one of my calls: talk time, listening to talk ratio, topics of discussion etc.. I relate Gong to "Game Film". Gong is how I study and get better.
What do you dislike about the product?
No downsides, haven't ran into any issues
What problems is the product solving and how is that benefiting you?
Talk time ratio, topic of discussion.
Recommendations to others considering the product:
Great sales tool, If you want your team to breakdown and study their conversations this is the tool for you.
Easy to Use and Accurate Statistics
What do you like best about the product?
the Interface is very easy to request feedback from management. You can create tags at a specific point in a call for management to review which creates an email notification for them to quickly interface with and provide feedback.
What do you dislike about the product?
The only thing i would chage to this point, is the ability to set my own real-time notifications. I know our management team has this but i would like training to see how i can do this on my own.
What problems is the product solving and how is that benefiting you?
I have been able to track how much of the conversation is being filled by the customers engagement. This allows me to adjust my talk tracks and ensure i am engaging the person on the other end with questions. this tool also becomes very helpful for on-boarding Account Managers
Recommendations to others considering the product:
If you are looking for a real-time way to self coach or elicit feedback from management, this is the tool for you. Also provides accurate tracking on conversation behavior.
Great Training Tool
What do you like best about the product?
I like being able to access all the calls from my team in one place.
What do you dislike about the product?
I dislike the restrictions on which calls can record.
What problems is the product solving and how is that benefiting you?
It has been an essential tool in accelerating my training and allowing me to be better at my job.
Recommendations to others considering the product:
Use it to help in your training and to sharpen your skills.
Sales Life Saver
What do you like best about the product?
It's like my personal note taker! Its a great way to quickly remember small details or be able to be present in the call and not worried about taking notes.
What do you dislike about the product?
I love it all. I think its a great product and excited to be using it!
What problems is the product solving and how is that benefiting you?
Having lots of calls I sometimes take bad notes or dont record things well. Its a great way to know what happened in a meeting in a quick snapshot!
Recommendations to others considering the product:
Stop thinking about it and get Gong implemented asap :)
Gong Review
What do you like best about the product?
The best part about gong is the ability to provide a sense of self awareness and also to receive critical feedback from leaders and peers to build your sales process.
What do you dislike about the product?
Sometimes it does not track metrics perfectly but it is rare
What problems is the product solving and how is that benefiting you?
Business problems you are able to solve is really being able to build a consistent, well oiled sales process. you can take the best of what your peers are doing and thrive in the process
Recommendations to others considering the product:
Take advantage of the product, it will help you.
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