Gong
Gong.ioExternal reviews
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AMAZING tool to improve performance
What do you like best about the product?
Everything about it is amazing especially on the analytics side of things.
What do you dislike about the product?
Could be pretty confusing and time consuming if you want to use it to the fullest.
What problems is the product solving and how is that benefiting you?
Recording calls and analyzing performance to coach better.
Very helpful and insightful
What do you like best about the product?
The advanced transcription and follow up identification. saves a lot of time and hassle
What do you dislike about the product?
I'd love more features. Some video files are quite large. Cant wait to see what the new additions are later htis year
What problems is the product solving and how is that benefiting you?
Sales coaching, manager feedback, improving presence, wording on the phones
Recommendations to others considering the product:
It's worth the price
Gong has been fantastic!
What do you like best about the product?
As a remote employee, you miss out on hearing colleagues have conversations with customers and prospects. With Gong, I can do a quick search and instantly listen to the best and most seasoned reps in the company.
What do you dislike about the product?
At first, I did not like that all of my calls were being recorded but once you get used to it, you forget it's even there.
It may just be a company setting, but you can't delete a call. Some calls are just not worth recording and you can't delete these that I know of. But that's a very small thing.
It may just be a company setting, but you can't delete a call. Some calls are just not worth recording and you can't delete these that I know of. But that's a very small thing.
What problems is the product solving and how is that benefiting you?
-Learning for both new and old reps.
-Account handoffs, From Sales to Account Managers. Gong takes the "He said, She Said" game out of the equation.
-Best practices and knowledge sharing across the company.
-mentoring/coaching
-Account handoffs, From Sales to Account Managers. Gong takes the "He said, She Said" game out of the equation.
-Best practices and knowledge sharing across the company.
-mentoring/coaching
Recommendations to others considering the product:
The biggest thing is to make sure your team knows why and how you're going to use the recordings. It can easily seem like you're trying to micromanage their process. If that's what you're actually trying to do, then there may be bigger issues then a tool like Gong and solve.
Convenient way to improve
What do you like best about the product?
The mobile app is great... I am a big fan of audio content (i.e. podcasts), and the app makes it really easy to listen to calls. You can be multi tasking (i.e. commuting, making dinner. etc.) and listen to Gong content very easily.
What do you dislike about the product?
It can be a little glitchy sometimes... the audio will sometimes start/stop/skip when my phone locks. Annyoying; not a huge problem though.
What problems is the product solving and how is that benefiting you?
It is making me better at my job, because I can listen to different reps' messaging, etc. on calls and incorporate that myself.
You can tell this was made by salespeople for salespeople
What do you like best about the product?
This is the best call recording software I have ever used. I have used so many types of call recording software over the past 15 years and Gong is hands down the best. It is intuitive, thorough and integrates seamlessly. Honestly I cannot say enough great things about Gong.
What do you dislike about the product?
There isnt anything I dislike about Gong
What problems is the product solving and how is that benefiting you?
Solving for sales rep development and customer success QA.
Recommendations to others considering the product:
I have tried several and nothing compares
Gong is the single most important tool for my sales role
What do you like best about the product?
Gong has so many features that make it great for onboarding and ongoing training. It also allows sales people to be fully present on the phone without having to worry about taking notes because Gong is recording.
What do you dislike about the product?
I can not think of anyway to improve the solution
What problems is the product solving and how is that benefiting you?
The ability to re-listen to sales calls after the fact allows us to fully understand and synthesize a prospects needs in follow-up communications
Recommendations to others considering the product:
The tool is very useful for a sales team
Smartest way to review sales calls
What do you like best about the product?
The statistical breakdown of the calls creates really easy guides and measurements for improvement. I can dissect my performance as much as I want and get really detailed feedback. The ability for me and my co-workers to comment on my calls is also incredibly valuable as we try to get feedback. I've found the transcription service valuable as well for when my note taking wasn't as detailed as I wanted.
What do you dislike about the product?
It takes a while for the system to learn and analyze your calls for really detailed analysis. It's not so much of a detractor as it is the way it works. But that honestly just means it gets more useful and meaningful the longer you use it.
What problems is the product solving and how is that benefiting you?
We are using it for sales call reviews. It has really helped us nail down trends we were missing and unable to percieve. Question rates, talk time, interactivity. These are clear markers for success that we were never talking about until Gong started recording them.
Great platform for learning, administrative, and sharing purposes.
What do you like best about the product?
Love the fact that I can share audio/screen-shares with customers so they can share with their teammates. Very useful for keeping tabs on what was discussed/not discussed during meetings as well. Easy search functionalities.
What do you dislike about the product?
Occasional glitches such as choppy audio playback in Gong (rare).
What problems is the product solving and how is that benefiting you?
Has impacted the way I track historical meeting data and has helped to get my company's solution into the eyes of prospects' key DMs if they're not available to get on calls.
Best tool for sales reps in high velocity role
What do you like best about the product?
As a long time Gong user, I'm a huge fan for one simple reason: I have so many calls each day -- I often don't have time to send recap emails of my calls/demos out until the conclusion of my day. With Gong, meeting notes, calls to actions, timelines, etc. are right at my finger tips.
What do you dislike about the product?
There isn't anything that comes to mind about this tool or the functionality.
What problems is the product solving and how is that benefiting you?
When you have a bunch of calls in one day, sometimes they all seem to blend together and the notes you may have thought were detailed, sometimes lack context. Gong makes it dead simple to find what you need quickly and easily -- huge benefit to a high velocity sales reps / teams.
Recommendations to others considering the product:
Try it out -- just about everyone I know using it loves it.
Gong helps with with Self-reflection
What do you like best about the product?
Do you ever feel like a call has gone super well and get off wondering how you could replicate that? Or have you had the worst call of your life and would love to avoid that feeling ever again? Well, gong allows you to go back, listen, learn, dissect, reflect and grow as a human and a salesperson.
What do you dislike about the product?
There isn't much that I disliked about the software. I think it made a lot of sense and has a ton of bonus features I enjoy like a heads up for upcoming calls. For the call summary with action items, I guess I would love it if that was 100% accurate but I understand there are technological and linguistic limitations.
What problems is the product solving and how is that benefiting you?
Realized how to improve myself as a salesman. I have been able to identify patterns and figure out where and how I am losing and/or winning deals. It has also enabled collaboration across our team in a very targeted and productive way. We have also been able to solve the issue of note-taking during the call. The gong app is our very own personal assistant diligently taking notes throughout our calls so that we can focus on what really matters in the moment.
Recommendations to others considering the product:
Do you want insight into your team and what helps them win? Buy gong!
Do you want to learn where you can teach your reps to succeed? Buy gong!
And do you want to know which rep falls into each bucket? You guessed it, Buy gong!
Do you want to learn where you can teach your reps to succeed? Buy gong!
And do you want to know which rep falls into each bucket? You guessed it, Buy gong!
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