Gong
Gong.ioExternal reviews
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Does exactly what they say it does + easy to use
What do you like best about the product?
Gong is very reliable. They have an excellent mobile application with offline capabilities. They have great notifications and key component trackers you can set up that work well too.
What do you dislike about the product?
nothing. I had a small issue the other day with one of my reps calls syncing from Aircall and gong identified the problem (which was our fault) and had it fized in an hour.
What problems is the product solving and how is that benefiting you?
Sales Managers can't be in 5 places at one time. We use it for call coaching and set up notifications to ensure reps are following our playbook.
Gong i more than just a call recorder
What do you like best about the product?
There are really impressive features that go beyond just recording a call. You can pull analytics that will help you improve as a salesperson
What do you dislike about the product?
Honestly, nothing comes to mind. Gong is a really solid tool! Highly recommend
What problems is the product solving and how is that benefiting you?
Will provide analytics into all sorts of metrics to help you improve as a salesperson. Can benchmark those against all other folks in the org
Cool Service to record Calls
What do you like best about the product?
Gong has a simple interface which integrates seamlessly with Zoom. Gong pulls a transcript from your calls, and enables other team members to review your calls.
What do you dislike about the product?
There are minimal ways to edit the recordings. I like to hop on a call early, so I will typically have 5 min or so of silence before a client actually hops on the line. I contacted Gong to see if there was a way to edit this out of my recordings and they said not at this time.
What problems is the product solving and how is that benefiting you?
Its an ongoing tool to both track sales reps calls, and to leverage a resource for other reps to see what works and what doesnt.
Recommendations to others considering the product:
It's a solid service. Although they have the "best transcribing software in the world", it could still use some work. Also they need to work on increasing their editing functionality
Making ME Better
What do you like best about the product?
The ability to listen to my own calls in tandum with the insightful analytics that Gong can provide; Seeing that I have a low patience between when the customer stops talking and I start is just one small example of how I can use analytics and tie it to direct examples to become a better salesperson. The analytics and machine learning that take what successful sales people do, and tell me how to get my metrics to be more like theirs is very very helpful.
What do you dislike about the product?
Honestly -- really not much. If I had to choose ONE thing, and I'm reaching here -- I would say that the transcripts are a bit funky to read at times between spelling and format. For someone who didn't have the conversation, it can seem a bit disjointed to read, and even going back through after the call at times, it can be a bit out of order; also gets VERY funky when on conference calls from one phone on speaker.
What problems is the product solving and how is that benefiting you?
Gong has helped me through hard data to become a better sales person; this tool has allowed both me and my leaders to review my calls OBJECTIVELY and help leverage analytics and situations to coach me and improve my abilities.
Recommendations to others considering the product:
Get this for your sales people. Eliminate stressful seat rides; look at ALL calls with an objective eye, empower your sales team. Since using gong I have been able to improve my sales skills, empower my leaders to coach me in a multitude of ways, and ensure that feedback is given objectively, and fairly.
Has made me a better salesman through self evaluation
What do you like best about the product?
I like that I can search for specific calls, both mine and others. I can filter through to find key words, and really start to dissect what I do well, and where I need work. It can show which words I repeat, and
What do you dislike about the product?
Unable to record in states that forbid it, obviously. Records short phone calls and voice mail as well.
What problems is the product solving and how is that benefiting you?
Learned to focus on interrupting clients, using "like, um, etc", and listen for key words.
Recommendations to others considering the product:
Embrace it
Perfect sales improvement tool
What do you like best about the product?
I like that I can go back and listen to old calls with clients at anytime. This helps me pick up on things I may have missed the first time and allows me to circle back to clients with stalled deals. Gong has lead to more
What do you dislike about the product?
I honestly cannot come up with a dislike of Gone. The functionality and usefulness are fantastic. Everyone in a sales role needs to utilize this tool.
What problems is the product solving and how is that benefiting you?
I have been able to improve on the thoroughness of my consultation with clients. Having the ability to go back and listen to a call and pick up on small details after the initial call is amazing. I am able to sell a wider range of products and find better solutions to client needs because of Gong.
Recommendations to others considering the product:
Use it during every sales process
Great Tool for Learning
What do you like best about the product?
I like the stats that are shown after each call. It shows me what went well and a what I can improve on!
What do you dislike about the product?
Nothing. I think it's great that you can listen to other calls, not just your own, so that you can hear how others set up a call.
What problems is the product solving and how is that benefiting you?
I can go back and listen to the call if I think I may have missed some information during the initial call. I can also critique myself.
Recommendations to others considering the product:
Not really. I think they are doing a great job!
A must have. Not a nice to have.
What do you like best about the product?
My favorite feature is the ability to quickly revisit key moments of a client call that’s essential for informing a personalized and thoughtful follow-up; this is particularly helpful when you have 50+ clients in your book, each with their own respective goals/needs.
What do you dislike about the product?
One constructive feedback/product suggestion would be to have a regularized/maybe monthly reporting on interesting patterns/insights about my calls for that month. That seems like a light lift for Gong but a huge value add for users.
What problems is the product solving and how is that benefiting you?
Tremendously helpful in providing transparency/accountability and insights for sales coaching.
Gong is an asset for the individual contributor, as well as as sales management
What do you like best about the product?
Gong enables you to self-critique your calls and uses artificial-intelligence to provide feedback on what you already do well and what your areas of opportunity are. Gong is also helpful for sharing customer feedback with product management and sales leadership. Sharing recordings with customers enables them to more easily convey value to colleagues who were unable to attend the live demo.
What do you dislike about the product?
Overall, Gong is a well-built software solution. The transcription, like most voice-to-text tool, is not perfect, so sometimes you need to refer back to the audio recording. I have found Gong call-recordings and analytics to be very helpful, but the value of their recently released Gong Beat timeline capability is less clear.
What problems is the product solving and how is that benefiting you?
Your team can create libraries of calls that illustrate best practices, so teams can learn from top performers. Snippets of the recordings can be sent to customers to help them get a refresher of the demo of share with their teams. Gong is also helpful to product-management, as it enables them to listen to customer feedback about enhancements and competitive intelligence.
Recommendations to others considering the product:
Upon considering Gong, ensure that you position it as a coaching and learning resource for your sales team. When we first implemented Gong, many people on the sales team were concerned that it would lead to micro-management, rather than a coaching and learning resource.
Amazing Program!
What do you like best about the product?
I love that I can go to calls and find specific key words that I can jump to in the call. It shows me my call percentage, for example, I talked for %50 of the call and the customer talked for %50 of the call. This information alone highlights opportunities for improved conversations.
What do you dislike about the product?
I don't dislike anything in this program.
What problems is the product solving and how is that benefiting you?
The coaching benefits and self critiquing benefits are endless.
Recommendations to others considering the product:
This is extremely helpful, and some of the best recording software I have ever worked with.
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