Gong
Gong.ioExternal reviews
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Share crucial customer feedback for your product team
What do you like best about the product?
I love how easy it is to tag and share critical feedback with our product team.
What do you dislike about the product?
I don't like that sometimes it doesn't record the calls connected via zoom.
What problems is the product solving and how is that benefiting you?
We're able to have smoother handoffs with Gong. Love it.
Wonderful tool for CSMs
What do you like best about the product?
Gong records your calls which has been helpful for sharing calls with my customers, for going back to listening to a section that I wasn't able to take good notes on, making sure I didn't miss anything in terms of next steps. I can also listen to other team members calls to listen and learn.
What do you dislike about the product?
Nothing on the top of mind. I found the product to be very useful
What problems is the product solving and how is that benefiting you?
Making sure that I am not missing any follow up with customers. I've been able to listen to calls with customers from employees who are no longer with us, which allows me to know exactly what was promised and by who.
Recommendations to others considering the product:
You will love it and not miss out on any conversations
This is a life saver
What do you like best about the product?
I am obviously late to the game but have never had a recording software before. Ramping by listening to the rest of the teams calls, being able to listen back to my own, and get feedback remotely from sales leaders and other team members after the call is invaluable.
What do you dislike about the product?
Sometimes the recordings will not start until I start presenting my deck so I miss some of the recording.
What problems is the product solving and how is that benefiting you?
Sales enablement, training, information sharing, meet prep
Recommendations to others considering the product:
In addition to the product itself I also really like the sales trainings their team puts on.
Gong is a game-changer!
What do you like best about the product?
Right after the call, you get results not only on how your call went, but whether your stats were in line with the top sellers. It's super helpful to know where you stand and that is imperative to improving your skills.
What do you dislike about the product?
The transcriptions are not the best. Needs improvement.
What problems is the product solving and how is that benefiting you?
The ability to go back and listen, but to scan for the word or phrase you are looking for saves hours of time. The stat comparisons help you grow.
Great Sales Analytics Tool!
What do you like best about the product?
As a Zenefits Account Executive, I find Gong really benefits to learn and gain real-time feedback on a call.
What do you dislike about the product?
No real pains with using Gong. I would highly recommend the platform to any sales org looking to increase ROI.
What problems is the product solving and how is that benefiting you?
No real data driven insights into calls
Game changer
What do you like best about the product?
This has been a game changer for our organization and really brought to light exactly where we need to focus to improve our success rate. I would highly encourage any sales leader to consider implementing this tool. The additional integration with your email makes it incredible!
What do you dislike about the product?
AI and talk to text are improving but there is a little more needed in this area before I could rate higher.
What problems is the product solving and how is that benefiting you?
Allows us to provide feedback and share learning experiences with the group to up our game. This tool has been instrumental in the growth of our organization and the success rate we have had on closing deals. It has also allowed us to drastically improve our communication to our customers and helps us identify across services and customer success where we need to work on messaging and empower us to be better. We have folks listen and learn from those that have incredible net promoter scores and have seen the benefits of them emulating their successful behaviors and communication styles
This is a NEED to have tool
What do you like best about the product?
I've used this tool for over 3 years at 2 different companies and have had a phenomenal experience. As an Account Manager, I use this tool every single day for:
1. Coaching/Feedback from management and colleagues
2. Sharing a snippet of a call with a customer when we go over technical training that may need to be reviewed
3. Sending personalized follow-up emails
1. Coaching/Feedback from management and colleagues
2. Sharing a snippet of a call with a customer when we go over technical training that may need to be reviewed
3. Sending personalized follow-up emails
What do you dislike about the product?
No downsides to using Gong. Purchase this tool with confidence!!
What problems is the product solving and how is that benefiting you?
Writing bomb follow-up emails and gaining manager coaching and feedback
Awesome tool for managing customer pain points and feature requests
What do you like best about the product?
I really love the ability to search for keywords that were mentioned during the call or search for calls by keywords. This has made it really easy to dig up those times when a customer has expressed a pain point or feature request that I can send to my product or sales teams.
What do you dislike about the product?
I haven't found anything I dislike yet, and I have only see 1 time that it mislabeled the title of my call. Beyond that, it's been pretty great.
What problems is the product solving and how is that benefiting you?
Tracking feature requests, sales up-sell or cross-sell opportunities and being able to find calls for call listening with my manager have all been great benefits of Gong so far.
Recommendations to others considering the product:
You may need to let your customers know that the call is being recorded when they join. You can remove the recording after a meeting has started in case you don't get permission from the customer.
Fantastic Software for Sales Managers
What do you like best about the product?
This is the best tool for Sales managers, I wish I had this tool when I was a sales rep! You can see everything from how many questions they have, how much patients, how many calls they are listening to, and my team can listen to top reps as well from other teams.
What do you dislike about the product?
Not a lot of downsides, so far I love everything about the software
What problems is the product solving and how is that benefiting you?
Being more efficient with how I listen to calls. Can tell a lot about a call just based off of numbers and stats
Solid tool to learn yourself
What do you like best about the product?
I like the call stats and analysis - topical points of interest and being able to visualize my habits and patterns.
What do you dislike about the product?
I've never had issues with Gong, and I appreciate that it syncs with my other tools seamlessly.
What problems is the product solving and how is that benefiting you?
I am able to practice better speech patterns and recognize when I'm monologuing - and improve on those.
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