Gong
Gong.ioExternal reviews
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Great place to listen and review sales content
What do you like best about the product?
I like how each speaker on a call is parsed and analyzed for amount of speaking time. This provides great insight.
What do you dislike about the product?
Nothing that I can think of, haven't encountered a problem yet.
What problems is the product solving and how is that benefiting you?
Listening to content from other teams for learning in other sectors of the company. The individuals actually recording the call use it for personal growth by identifying issues and addressing them.
Time to Quick Impact
What do you like best about the product?
We use gong in three different capacities:
-Deal Dissection (Are reps logging the right activities and getting the right folks to the table)
-Call Coaching (From BDRs to AEs to Sales Managers, our team is very transparent on feedback within gong)
-Activity + Continual learning (We plug Gong recordings into our LMS, Lessonly to create an all encompassing approach to ramping and continual education for reps.)
-Deal Dissection (Are reps logging the right activities and getting the right folks to the table)
-Call Coaching (From BDRs to AEs to Sales Managers, our team is very transparent on feedback within gong)
-Activity + Continual learning (We plug Gong recordings into our LMS, Lessonly to create an all encompassing approach to ramping and continual education for reps.)
What do you dislike about the product?
Honestly, the only dislike is not being able to download snippets of calls but you have to download the entire call and then cut the snippet when you re-use the file.
What problems is the product solving and how is that benefiting you?
As mentioned above, we use gong to onboard reps, show continual improvement/constant coaching to our team and integrate this into our LMS (Lessonly), to enable our reps with only the best examples on how to present/sell/etc.
Recommendations to others considering the product:
Gong is an easy way to not only dissect deals for your closers but also hone in one BDRs cold calling activity. I spent nearly 2 hours a day in Gong gleaming insights from activity, talk tracks and easy coaching opportunities. I HIGHLY recommend gong to any other Sales Ops or Sales Enablement colleague.
VP of Sales
What do you like best about the product?
Ease of use - super user friendly platform. Allows me to comment on reps calls for coaching and they can tag me when they need help with certain situations. Can also set up trackers/triggers for certain words/phrases that we're trying to promote or move away from. Also really like how I can listen to calls in half the time by speeding up the audio to 1.5-2x.
What do you dislike about the product?
The transcript isn't always correct and sometimes the prospect's phone number will become invisible (this always used to be available and was an awesome way to get direct lines from prospects).
What problems is the product solving and how is that benefiting you?
Allows me to be way more efficient with call reviews.
Recommendations to others considering the product:
It's a great tool
Great training and administrative tool
What do you like best about the product?
The call recording features and the way the recorded calls are broken down by topics, action items, etc and provide helpful stats are all very useful for our team
What do you dislike about the product?
I don't like that all calls end up getting recorded with no option to delete because when people don't show up on meetings those calls create clutter as they're mixed in with the ones that are more useful
What problems is the product solving and how is that benefiting you?
We're gaining valuable feedback from our managers because they're able to access the calls. We're solving the problem of not being able to identify where we are missing opportunities. The stats and analytics provide useful feedback for our call tracks
Gong Review
What do you like best about the product?
I really like gong because it allows me to go back and listen to my calls. I am able to hear what went well and what did not go well.
What do you dislike about the product?
I do not like how gong records my calls even if I don't get through to the person I want to talk to. I wish it could distinguish between a gatekeeper and the decision maker.
What problems is the product solving and how is that benefiting you?
I am able to hear what I said that the prospect did not like. I can then come up with better ways to get that point across.
Recommendations to others considering the product:
Can't go wrong
Great tool for reps and leaders
What do you like best about the product?
For reps, Gong frees them up to have a free flowing conversation, rather than frantically trying to capture everything in notes. It really enables them to listen carefully.
For leaders, the ability to do call coaching with reps and pick out themes is extremely valuable.
For leaders, the ability to do call coaching with reps and pick out themes is extremely valuable.
What do you dislike about the product?
When listening live, the visual is way to small to actually see what is being presented.
What problems is the product solving and how is that benefiting you?
Gong allows me to listen and provide more regular coaching on more of my team's calls, because I don't have to be available to join the calls live. Call coaching gives me the opportunities to provide specific examples of behaviours that I want to reinforce or discourage.
Great experience
What do you like best about the product?
I love that I can see what percentage of the call I talked verses the person I talked with as well as the topics that gong picks up from the call so I can remember what all was discussed quickly.
What do you dislike about the product?
I have not found any dislikes yet. I'm sure as I continue to use I will be able to provide more feedback.
What problems is the product solving and how is that benefiting you?
The problems I am solving include helping my team be better health coaches. Being able to listen to past calls helps to give great feedback to my team to make everyone the best they can be.
Recommendations to others considering the product:
Has been a great opportunity to improve employees and provide constructive feedback.
Gong is a great value to our Sales Team
What do you like best about the product?
The ability to review calls that I can not be on and provide feedback to our reps on ideas and strategy.
What do you dislike about the product?
Sometime it's difficult to go back to a specific point in the call. This is a very minor dislike, but I had to say something.
What problems is the product solving and how is that benefiting you?
More effective coaching and training for our reps. We are able to correct mis-steps in sales process and improve as a team. It is also very valuable to revisit what prospects are saying to gain a more accurate understanding of the outcome of a call. This helps us develop a more focused strategy.
Recommendations to others considering the product:
Gong is an Excellent Sales Tool. It is invaluable to help any individual or sales team improve in their craft.
Easy usage, great UI
What do you like best about the product?
I love how quickly gong records and TRANSCRIBES calls
There have been calls that I missed certain details, and instead of wasting time re-listening to the entire call, I can just reference the transcription or view the time stamps generated
There have been calls that I missed certain details, and instead of wasting time re-listening to the entire call, I can just reference the transcription or view the time stamps generated
What do you dislike about the product?
transcriptions of people that have accents are pretty bad, and not always reliable
What problems is the product solving and how is that benefiting you?
There have been calls that I missed certain details, and instead of wasting time re-listening to the entire call, I can just reference the transcription or view the time stamps generated
Gong is amazing
What do you like best about the product?
I've been using Gong for about a year now and it's such an intuitive platform to track your sales calls, locate key words, measure talk ratios between you and your client to showcase active listening skills. By far, Gong is a huge asset to my continual improvement as a sales professional.
What do you dislike about the product?
Not a whole lot. I really only have good things to say about it. There's always something that can be improved upon but I'm really scratching my head here to give an example.
What problems is the product solving and how is that benefiting you?
I'd say the biggest hurdle that Gong is helping me with is implementing more balance in talk ratios. I talk a lot and it's enabled me to give my prospects more opportunities to share greater detail and information about the challenges that they are facing. This allows me to tailor the conversation with their priorities in mind and leads to a much more productive conversation.
Recommendations to others considering the product:
Do it.
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