Gong
Gong.ioExternal reviews
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Gong is where it's at!
What do you like best about the product?
Simple to use, especially on mobile. Others I have used are so convoluted they're basically impossible to use throughout a hectic day.
What do you dislike about the product?
Occasionally hard to find a specific call, but not really that bad.
What problems is the product solving and how is that benefiting you?
I've realized I talk too much on my sales calls! I also like reviewing previous calls to forecast objections and practice responses.
Recommendations to others considering the product:
Look into it, their salespeople are excellent and want to help!
Incredible Sales Tool
What do you like best about the product?
The ability to search within a call, the integration with Zoom, and the ease of use.
What do you dislike about the product?
The silly photos on the login page... but that doesn't matter that much.
What problems is the product solving and how is that benefiting you?
It allows us to share insights, track conversations, and ultimately improve our sales strategies and methodology allowing us to improve. The ability to search specific words and share certain sections of a call is extremely helpful. Gong gives us the ability to track metrics, points of interest, and be accountable in our roles. It is helpful for note taking, reviewing transcripts of conversations, and the user interface and ease of use is what makes it's even more special for a sales team.
Recommendations to others considering the product:
Buy it. It's worth every penny.
Will never not use again
What do you like best about the product?
Ability to listen to call, provide coaching on calls, sharing calls with the broader sales team and ultimately drive quicker onboarding.
What do you dislike about the product?
The only downside is that there is so much functionality, staying on top of are you using the tool to its full extent.
What problems is the product solving and how is that benefiting you?
Increased win rate, shortened sales cycle, reduced ramp time for new AEs.
Learned how to give better webinars
What do you like best about the product?
What I like most about Gong is the ability to quickly search and find call recordings of mine and other teammates. I love seeing call stats and being able to see how many times the client or myself talked about certain topics like upgrading, or cancelling, strategy/goals, etc. I like being able to share the recording much easier than GoToMeeting recording.
What do you dislike about the product?
I wish there were more stats to share like how many calls no showed or were under 10 minutes for example.
What problems is the product solving and how is that benefiting you?
Sometimes the client has a hard time dialing in through computer and is forced to dial into the phone number. It's wasted myself and the client time for our call.
Recommendations to others considering the product:
This is a great tool to use for anyone who does webinars or online conference calls.
Sales Coaching & Enablement Made Easy!
What do you like best about the product?
Gong was fundamental in helping me both prep to interview for my current role & ramp up into that same role. Having full access to all of my teammates calls & the ability to find narratives that work with our customers has been huge to making me more confident on my own calls. Being able to get feedback on my own calls & learn from some of our top reps has been incredible. The transcripts & call stats are just icing on the cake.
What do you dislike about the product?
Nothing that I particularly dislike. Could be some easier integration with my own phone, so I don't always have to use a screenshare link to record.
What problems is the product solving and how is that benefiting you?
Gong has helped both myself & my manager ID key places for improvement on my calls & demos. She can't be on every call, so it's nice to get feedback where I know I need it. It's also made it significantly easier to jump in & learn from the top reps in our org. It's also fun to immediately look at the stats from a demo & know if you've talked too much. ;)
Recommendations to others considering the product:
There's nothing you could do better for your Salespeople than giving them transparency into their own calls & those of their colleagues to arm them for better conversations & future improvement. Gong gives you a quick glance into your call quality but also allows you to dig deeper with your own coaches & managers to really drive impactful change & improvement.
Sales coaching and review platform
What do you like best about the product?
Account executives, customer support, account managers, and everyone can benefit from this tool.
The integrations are awesome and pretty much work with every calendar, video conferencing tool, etc. makes it super easy to launch. From there, the UI is just clean and simple. Features that are essential:
- Easily see who's talking more; your rep or prospect
- Quickly gauge most popular topics or phrases, i.e. pricing, or maybe you launched a new product
- The ability to provide feedback and it just auto tags the time
- The ability to store best calls in a library
The integrations are awesome and pretty much work with every calendar, video conferencing tool, etc. makes it super easy to launch. From there, the UI is just clean and simple. Features that are essential:
- Easily see who's talking more; your rep or prospect
- Quickly gauge most popular topics or phrases, i.e. pricing, or maybe you launched a new product
- The ability to provide feedback and it just auto tags the time
- The ability to store best calls in a library
What do you dislike about the product?
Not much. Sometimes the transcript isn't perfect, but it's hard to find things that are lacking in this product.
What problems is the product solving and how is that benefiting you?
We're using it to implement new training and call tracks, coach reps on the sales process, and discover what are the top complaints or praise we hear from our customers. In addition, we can easily pull some insights on what top reps are doing vs our middle performers.
Game Changer for Sales process and creating a better client and prospect experience.
What do you like best about the product?
Gong is fantastic at being able to break down the key components of a call. This can be super helpful in relaying feedback from prospects and clients to internal teams to ensure seamless consistency and communication between meetings.
What do you dislike about the product?
Gong calls don't seem to sync on most Salesforce Account and Contact Account records.
What problems is the product solving and how is that benefiting you?
It's been great to get Solution and Professional Consulting Teams up to speed on Opportunities quickly and accurately.
Gong is GREAT!
What do you like best about the product?
I love that I can go back and listen to calls with prospects so I dont have to take notes during the call...I can focus on the present conversation and make it flow more smoothly. And I can use calls from months ago to get a prospect interested again. I also can learn what NOT to do on calls by being able to listen to calls that went south
What do you dislike about the product?
There have been a few. occurences where the gong did not pick up my 2 minute call
What problems is the product solving and how is that benefiting you?
It has revolutionized the way I do sales
Quick, Actionable Insights
What do you like best about the product?
I have used many recording tools in the past and this one is by far, the easiest, most intuitive interface. I can quickly access the most valuable information of the call.
What do you dislike about the product?
I wish there was a direct interface to my hard phone line. However, there may be a way to do this but I am not the Gong product owner at my company.
What problems is the product solving and how is that benefiting you?
I am able to save time by not having to listen to the calls several times; I can make comments on important topics the prospects mention and I can share valuable pieces of information to key players in my organization without them having to listen to the call to its entirety.
Recommendations to others considering the product:
I would highly recommend Gong to all sales professionals.
Customer Success Manager at SaaS start up
What do you like best about the product?
It's incredibly helpful to be able to go back and analyze the huge number of calls I conduct every week. It helps to pinpoint specific moments of interest in the conversation, and I can tag my colleagues to share information or ask for feedback.
What do you dislike about the product?
Sometimes the transcript will be a bit off.
What problems is the product solving and how is that benefiting you?
Instead of focusing on writing down every detail of a call, I can listen more intently to my customers.
Recommendations to others considering the product:
Gong is helpful for more than just sales - Our CS team loves using it.
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