Gong
Gong.ioExternal reviews
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Quick way to get feedback
What do you like best about the product?
Great way to train and provide feedback to your team.
What do you dislike about the product?
Don't understand all the features. (Learning curve)
What problems is the product solving and how is that benefiting you?
Training and improving sales calls
You get better insights!
What do you like best about the product?
I like the fact that gong provides analytics on the language that is used during the call and helps to note different items that might have been missed in standard note taking. The ability to copy parts of the call or share the call with others is key to helping the larger understanding where we need more interest in development, what challenges our customers have and where their deployment is.
What do you dislike about the product?
I dislike the way the transcript is difficult to read. I would like to be able to make comments on the transcript for parts where the transcript is wrong. In addition the algorithm doesn't differentiate between when we are having a strategic review versus a renewal conversation. It would be great if there was a way to recategorize if needed.
What problems is the product solving and how is that benefiting you?
Gong allows me to go back and look at conversations, reference them and get a closer look at what clients ask for. It's been invaluable when I've needed time to review what had happened. I think that gong will continue to get better and we will continue to find new ways to use Gong for efficiency. I really enjoy the easy hands off way Gong records our calls. I do wish that Gong had a way for us to be less obtrusive in the beginning of a call, often i'm already talking and it interrupts me in the middle of a conversation to announce that it's there.
Gong has helped our Sales team immensely
What do you like best about the product?
Gong makes it so easy for Sales people to be more engaged in their conversations - The trackers and points of interest features make finding moments in the call a breeze, as well as action items. I often see Account Executives reading through transcripts of a call or listening to prospects' responses to their questions before their next call, which is invaluable in a sales cycle.
What do you dislike about the product?
Gong's stats are a bit off due to the Zoom integration. It can often attribute a call to someone else on the call (someone without a recording seat), and there is no way to change the owner to get the stats to populate correctly without downloading the call and having the owner re-upload it (which takes FOREVER). Also, there is no way to sort results on a call filter/saved search. If you search by a tracker like "Competition in X stage of the sales cycle," the results can only be displayed chronologically, not by say the number of times that tracker occurred on the call. These feature requests have been made, and hopefully addressed soon on their product roadmap.
What problems is the product solving and how is that benefiting you?
Call coaching has never been easier. Managers are stretched so thin, it's impossible for them to fully understand each AE's progress and developmental needs. Now managers and members of the Sales Enablement team like myself can search across all calls for certain topics, or focus on one AE's calls and comment in-line to the rep with their coaching feedback, or use hashtags to share winning moments with the team (including product requests for product, or messaging moments for marketing, since listening seats are FREE)!
Recommendations to others considering the product:
When comparing Gong with competitors, think about ease of use primarily for the end user, then ask about statistics and analytics. I recommend Gong over competitors, but that's mostly because of one or two features and the sales process. For the most case, it's apples to apples. Go with your gut!
Easy way to track highlights in calls
What do you like best about the product?
Gong helps our sales team identify areas in the call that they need to focus on, while also being able to go in and tag their calls with specific tags to reference later. I also really like that it helps you speak with customers because it tracks how often you are speaking vs your customer.
What do you dislike about the product?
I'd like to see the search feature of your peer's call to have a bigger call to action on the home page.
What problems is the product solving and how is that benefiting you?
We are becoming a stronger salesforce using this tool
Pivotal for improving yourself
What do you like best about the product?
The ability to focus on the conversation with the prospect, align with internal folks with exact words used by prospects, and the ability to analyze your capabilities and areas of weakness.
What do you dislike about the product?
Mobile application should show screen share and not just be audio.
What problems is the product solving and how is that benefiting you?
Improving sales reps capabilities quickly, identifying areas of weakness, better aligning internally on opportunities.
Gong is a lifesaver
What do you like best about the product?
I love that it records and transcribes every call, so that you can review what was discussed during a call and what information you need to provide in a follow-up email. I have a high volume of calls as a sales rep, so it keeps me on top of what was said in every call!
What do you dislike about the product?
There's nothing I don't like. It gets the job done for me.
What problems is the product solving and how is that benefiting you?
I'm able to recall what was said during each call more easily. It also helps to see your talk ratio and ensure you're not speaking too long without engagement from the prospect.
Fantastic Sales Tool
What do you like best about the product?
Incredibly user friendly, opportunity to share calls with prospects and review entire sales cycle. Our entire organization has improved it's sales skill through the use of this tool
What do you dislike about the product?
Can't think of anything I dislike.The search field could be a bit more intuitive when looking for past calls.
What problems is the product solving and how is that benefiting you?
Being able to give and receive sales critiques, identify what's working and consistently improve.
Best recording software out there
What do you like best about the product?
Able to drill down for specific keywords/ categorize different stages of the call
What do you dislike about the product?
The recording voice interrupting at the beginning is kind of awkward & can't delete calls. Not a big deal though.
Also little wonky to have just a regular recording unless the customer is present (for recorded demos)
Also little wonky to have just a regular recording unless the customer is present (for recorded demos)
What problems is the product solving and how is that benefiting you?
Being a former athlete, watching film is the best way to refine your skills and understand areas for improvement. Gong is essentially just that
Recommendations to others considering the product:
No question- go with Gong
#1 product in our tech stack & no-brainer for any sales team
What do you like best about the product?
Gong allows us to operate more efficiently where notetaking or Zoom recordings come up short. It also allows for easy coaching & product intel without the need to be on every call.
What do you dislike about the product?
None - at first, it's a pricey tool for a small team but the ROI is there even for a few reps.
What problems is the product solving and how is that benefiting you?
Happier customers, more data-driven product decisions, and higher close rates
Great learning tool and a huge help to sell better
What do you like best about the product?
We've tried other systems, but Gong has been the best help for us
What do you dislike about the product?
There is really nothing that I do not like
What problems is the product solving and how is that benefiting you?
I use it as a training tool for my calls. The transcript and suggestions are awesome
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