Gong
Gong.ioExternal reviews
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The best assistant you’ve ever had
What do you like best about the product?
If I forget to write something down, it’s no factor. Gong picks it up and will flag those key areas of the conversation. The ability to go back and listen to someone’s tonality is priceless. Gong gives me the ability to reflect back on party’s of a call/ demo that usually slip through the cracks of your memory.
Not only that, I have a detailed summary of how many filler words I use, how long it takes me to respond to questions, and gives suggestions in how to correct your behavior.
Not only that, I have a detailed summary of how many filler words I use, how long it takes me to respond to questions, and gives suggestions in how to correct your behavior.
What do you dislike about the product?
The user experience is good. Some search bars are a bit hard to find if you do not know where to look.
What problems is the product solving and how is that benefiting you?
I’ve learned how to bring more value to each call. I have a solid idea of what really matters to a prospect with our custom flagged words.
Recommendations to others considering the product:
Just do it. You and your team will benefit immediately.
Gong goes beyond recording
What do you like best about the product?
While I believe most sales reps will agree that call recordings are incredibly valuable to have at your fingertips for review, Gong goes beyond just recording. It provides fantastic searchability to find the spot I need to review quickly, monitors my tendencies for talk ratio, etc. over time to help me improve, and allows for easy sharing with prospects as well as internal teammates/managers
What do you dislike about the product?
I am overall satisfied with my experience with Gong so far.
What problems is the product solving and how is that benefiting you?
I am working on my Talk Ratio, Interactivity, and most especially Patience scores in the "Stats" review section. Gong automatically tracks these metrics and are the most useful features of the platform for my needs. I am able to review my performance trends with my manager easily.
Inside Sales
What do you like best about the product?
Ease of use. Allows us to provide feedback and share learning experiences with the group to improve our game.
What do you dislike about the product?
Not much. Allows us to provide feedback and share learning experiences with the group to improve our game.
What problems is the product solving and how is that benefiting you?
Allows us to provide feedback and share learning experiences with the group to up our game.
Couldn't live life as an Account Executive without Gong!
What do you like best about the product?
All my calls are automatically recorded and transcribed so that I don't have to take detailed notes in real time and can actually listen to the client with my full attention to help guide them on what they need
What do you dislike about the product?
Nothing top of mind that I dislike. It solves my personal needs as an end user.
What problems is the product solving and how is that benefiting you?
Helps me self-coach and ask for feedback from coaches at specific timestamped parts of a call
Amazing tool
What do you like best about the product?
Fast recordings, transcripts and stats to measure your team's performance are what make Gong amazing
What do you dislike about the product?
Nothing. Sometimes calls don't record butt hat has more to do with our CRM which is not the best.
What problems is the product solving and how is that benefiting you?
Coaching. Having keywords to follow. Seeing how team speaks on their calls. Training for our team.
Accountability & Coaching
What do you like best about the product?
I like the fact that I can hold my team accountable to listening to themselves week in week out.
What do you dislike about the product?
going to gong.io - I have to login each time. I saved a bookmark to make this easier.
What problems is the product solving and how is that benefiting you?
Call coaching - Training - accountability
Great product for sales teams
What do you like best about the product?
Very easy to go back and listen to old demos. Provides stats so I know what to work on moving forward.
What do you dislike about the product?
Sometimes it's hard to find a call. Not sure if it's an integration with salesforce or Gong.
What problems is the product solving and how is that benefiting you?
Since starting with Gong, the ramp time for our reps has decreased dram
Recommendations to others considering the product:
Great product if you are looking to decrease the ramp time for new reps.
Gong excels for sales
What do you like best about the product?
I get call recordings and transcripts from inside sales and can listen prior to my calls. I also can participate in calls without having to take notes as I can get them later. When I have calls set up by inside sales, I don't need to talk to them or read partial notes, I can just listen to the call, listen at higher speed (less time), and skip to relevant parts as well as rewind.
What do you dislike about the product?
The transcripts aren't perfect and it would be nice to have better call editing capabilities.
What problems is the product solving and how is that benefiting you?
I'm more prepared for sales calls and ask much better questions. There is less redundancy in a sales cycle.
Recommendations to others considering the product:
Get it, but make sure calls record automatically.
Gong offers excellent insights for sales enablement
What do you like best about the product?
Ability to listen to reps' calls to assess strengths and development needs and provide coaching.
What do you dislike about the product?
Can't think of anything that I don't like
What problems is the product solving and how is that benefiting you?
Identifying strengths and weaknesses of our sales team. Moving the needle on performance improvement with specific actionable coaching on discovery, value selling and demo quality.
Recommendations to others considering the product:
Highly recommend!
Must for any Go to Market team
What do you like best about the product?
The thing I like most about Gong is I think they got the simple things right. From a UX experience, it's dead simple to listen to calls, add comments, and encourage feedback.
What do you dislike about the product?
Nothing so far, but I haven't explored some of the more advanced features.
What problems is the product solving and how is that benefiting you?
Collaborative call coaching and data collection. Able to get context for sales opportunities by listening to past calls and also coach reps with direct and specific feedback in service of their learning.
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