Gong
Gong.ioExternal reviews
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Getting Voice of Prospect & Customer
What do you like best about the product?
Gong is an incredibly useful application to help you understand what hell your prospects or customers or actually saying. This is incredible insight that would be usually lost when your SDR is making cold calls or your closing team is trying to understand why the even won the deal.
What do you dislike about the product?
I wish there was a way for business process outsourcing companies able to log into multiple Gong accounts that they manage vs having to come up with emails using that company's domain.
What problems is the product solving and how is that benefiting you?
Who the competitor actually is on a deal vs asking a rep to select a competitor from a picklist. Those days are over my friends. Provide marketing or product management with the actual voice of the prospect vs the last lost deal syndrome. Finally get your new hires up and running faster than before leveraging the library. How many countless times have you had a new SDR shadow your rockstar SDR and they just don't get the right calls, leads, demo, etc
Coaching and best practice tips at your finger tips
What do you like best about the product?
Gong allows me to prep for my meetings by listening and analyzing the conversation. I love using gong for feedback and coaching opportunities with my manager. The insights, best practices, and analytics provided help me on every sales call and continue to help mold my craft and improve as a sales professional
What do you dislike about the product?
Nothing particularly. I've only had positive things to say about Gong and advocate for the entire sales org to utilize it
What problems is the product solving and how is that benefiting you?
Gong allows me to revisit the conversation and identify areas of opportunity to dive deeper with the client through questioning. I also check the talk ratio's frequently to help me understand where I need to shorten my talk tracks
SDR onboarding and coaching at scale
What do you like best about the product?
Gong allows me to onboard our SDRs faster with a library of our best calls and improves preparation for AE when they can follow all the calls down the pipeline. We've started using it for coaching on cold calls and it helps me listen to many more calls.
What do you dislike about the product?
The initial learning of the really powerful features of Gong, like phrases, words, and alerts, can take a little while to master in your workflow. Our CSM has been awesome at helping but probably wouldn't be able to maximize it without his help.
What problems is the product solving and how is that benefiting you?
We are onboarding our SDRs faster and have been able to do significantly more call coaching.
Don't know what I'd do without it now
What do you like best about the product?
This is the tool I've relied on more than any other in my sales career. The breakdown it gives of different parts of the call, the ability to share with clients and reading the call transcripts to get instant info are invaluable.
What do you dislike about the product?
Super nit picky - the word parsing isn't always reliable (as expected). Also, it signs you out of the app after being idle for over an hour (could be an SSO issue).
What problems is the product solving and how is that benefiting you?
Tons of time saved, really helped me personalize my conversations with prospects. It's been super helpful to collaborate with team members on next steps. Biggest benefit is having access to colleagues calls to be able to coach, pick up on new styles, etc.
Gong fan through and through
What do you like best about the product?
Gong makes my job SO MUCH easier. I can really tune in during discovery instead of being too busy taking notes to key in on important information/topics.
What do you dislike about the product?
Nothing. I love Gong. I cannot think of anything I dislike.
What problems is the product solving and how is that benefiting you?
Note-taking, call insights & sales coaching.
Recommendations to others considering the product:
Do your homework. Make sure this is something your team needs (although, I'm sure all sales teams do).
Every sales team should use Gong
What do you like best about the product?
This is the first place I've worked that used Gong but I can't imagine life without it.
What do you dislike about the product?
Sometimes the recorder assistant doesn't join the call immediately?
What problems is the product solving and how is that benefiting you?
Being able to listen to every call, with a transcript and even share demo recordings with customers, so valuable.
Perfect for Sales Manager
What do you like best about the product?
Listening in on live calls is a great tool for reps in training and sales managers. I love the ability to filter calls based on Opp stages in CRM at the time of the call and current status. This allows me to zero in on calls that could be an effective training tool. For example, I might want to listen to a call that was in Discovery Stage, against a specific competitor and resulted in a closed one deal. I also love the ability to send recordings of calls or snippets!
What do you dislike about the product?
I cannot come up with anything I dislike.
What problems is the product solving and how is that benefiting you?
Gaps in sales process. We've experienced accelerated sales cycles and deeper analytics that help us continue to improve our process.
Who doesn't want to get instant feedback?!
What do you like best about the product?
Love getting immediate feedback on how to help improve my calls with prospects. I feel that I'm continually using the interaction stats to help me be better on the phone. I also appreciate that I can listen back to my call and tag a section to have my manager provide me feedback on what to improve on next. As well, enjoy listening to my teammate to pick up different talk tracks.
What do you dislike about the product?
I really wish that the voice recording at the beginning of calls would not happen at the same time that my prospects speak... It can start a conversation off really awkward when you can't hear the person introduce themselves.
What problems is the product solving and how is that benefiting you?
Gong has helped me to understand how to more effectively communicate with my prospects and to have more patience. I realized that I say 'for sure' way too much! Appreciate the call out :)
Recommendations to others considering the product:
Definitely give it a shot! :)
Solid, functional product
What do you like best about the product?
The call review system is excellent and allows me to call out pain points and crutch words in my pitch
What do you dislike about the product?
The transcript functionality is fairly inaccurate, but would be useful if improved
What problems is the product solving and how is that benefiting you?
Sharing pitch options has been a significant game changer
GONG Lover!
What do you like best about the product?
I love that I can be fully IN conversations with clients and not focused on taking every last note on the call. I can have real interactions and then use gong for the business "stuff" after.
What do you dislike about the product?
I would like Gong to identify clear follow-up actions. It does this now and I love it but a more advanced follow-up list would be GREAT!
What problems is the product solving and how is that benefiting you?
I use Gong mainly to have better conversations with my clients and not have to focus so much on the notes of the call.
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