Gong
Gong.ioExternal reviews
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It just works.
What do you like best about the product?
The simplicity of gong, it just works without any difficult setup required. The ability to search the transcript of a call and get the timestamp allows us to be more focused on the call vs vigorously writing down notes.
What do you dislike about the product?
It's unfortunate that Gong has to join the call as sometimes when I schedule a last-minute call, Gong will join the call halfway through the call vs within a minute of the scheduled time.
What problems is the product solving and how is that benefiting you?
We are able to send better follow-up emails since we are able to refer back to the transcript and recording of the call.
Recommendations to others considering the product:
Do a trial run for a week with your team and I guarantee you will see the value behind Backblaze.
What's not To Love?
What do you like best about the product?
Gong is a really powerful tool for the CX team. call recordings are great, transcripts are pretty accurate and the tracking capabilities are fantastic for continual learning.
Call review is simple and keyword capture makes navigating to the right part of calls super simple.
Call review is simple and keyword capture makes navigating to the right part of calls super simple.
What do you dislike about the product?
The UI is pretty busy and not terribly intuitive. The transcripts are not always accurate but they have been improving.
What problems is the product solving and how is that benefiting you?
Tracking call metrics - Challenging the team to host better calls with a deeper impact for customers. reviewing details and collaborating on call reviews have allowed us to improve the tracking of action items and focus conversations.
Recommendations to others considering the product:
Great software, highly recommended.
Best tool ever
What do you like best about the product?
Analysis, metrics, commenting features, coaching capabilities.
What do you dislike about the product?
The recording in the beginning is awkward and not good quality.
What problems is the product solving and how is that benefiting you?
Faster onboarding of new people, alignment in narrative,
Recommendations to others considering the product:
You can't afford to not do this. It's valuable for everyone from sales teams to account management to marketing to product development
Going beyond just sales insights 📈
What do you like best about the product?
When we initially purchased Gong at Tray.io we were planning on using it as a sales solution, but it very quickly spread across our entire organization--including sales, CS, marketing, and even product. It was extremely easy to deploy and adoption was lightning fast.
We've had a lot of fun with all of the new data and insights that Gong is providing. Here is a detailed post about how we use Tray.io + Gong to improve our messaging & increase our competitive win rates: https://tray.io/blog/automate-conversation-intelligence
One of our fears was that the sales team would view Gong as a nuisance but they have become the biggest advocates of the product. Our sellers now rely on Gong to deliver a great customer experience.
Also, our AE, Alex Lin, is the man! 💪
We've had a lot of fun with all of the new data and insights that Gong is providing. Here is a detailed post about how we use Tray.io + Gong to improve our messaging & increase our competitive win rates: https://tray.io/blog/automate-conversation-intelligence
One of our fears was that the sales team would view Gong as a nuisance but they have become the biggest advocates of the product. Our sellers now rely on Gong to deliver a great customer experience.
Also, our AE, Alex Lin, is the man! 💪
What do you dislike about the product?
We've had an exceptional experience with Gong but there are occasions when the "bot" will be late to join the call. This can lead to an award disruption in the meeting.
What problems is the product solving and how is that benefiting you?
-Improving the Onboarding process of new AEs
-Delivering timely product feedback
-Data hygiene and accuracy
-Employee training/enablement
-Forecasting accuracy
-Deal acceleration
-Delivering timely product feedback
-Data hygiene and accuracy
-Employee training/enablement
-Forecasting accuracy
-Deal acceleration
Senior Customer Success Manager
What do you like best about the product?
Gone allows me to focus on the conversation with the customer instead of making sure I've gotten all of my notes taken down, it also helps me stay on top of my follow up, and helps me become better on the phones through metrics that they are surfacing
What do you dislike about the product?
Honestly, I do not have any specific negative feedback for Gong. There have been a few calls that the recorder has not automatically joined, but those have been few and far between
What problems is the product solving and how is that benefiting you?
It's incredibly helpful with follow up from calls, helping me keep track of action items, and share calls with my manager to get coaching aS WELL
Best sales tool out there! Its like having a my own personal assistant!
What do you like best about the product?
It automatically records my calls and provides me with previous calls prior to the call to review.
What do you dislike about the product?
I struggle to find a "dislike" about Gong, This is not a product limitation but more of an administration issue based on how it's set up at my company. I don't have the ability to delete calls. So I have a number of calls that are "no-shows" where it's just me and a colleague chatting for 10 minutes hopelessly waiting for the client to join.
What problems is the product solving and how is that benefiting you?
We solve many problems with Gong, one we can provide team members a recording of the calls to prepare and align for future calls. We use the recordings for training purposes to help newer employees with their growth and make sure they understand the value proposition.
Most of all it helps me, by recording and having the transcripts sent, I no longer have to take copious notes and can focus on listening to what they are saying and dig deeper.
Most of all it helps me, by recording and having the transcripts sent, I no longer have to take copious notes and can focus on listening to what they are saying and dig deeper.
Recommendations to others considering the product:
When I think about the required tools needed for me to do my job in enterprise sales, I would include Gong as one of them along with SFDC, Zoom, LinkedIn, etc.
Gong has changed the way I meet with customers
What do you like best about the product?
Gong provides a call recording as well as a transcript, so I can quickly go back and find any action items that were discussed on calls to make sure nothing slips through the cracks.
What do you dislike about the product?
I wish I could set a default for sharing options (i.e. share for 365 days with customers as opposed to only 5)
What problems is the product solving and how is that benefiting you?
Gong has enabled me to provide my customers with recordings of our training sessions as well as helped me ensure I have no open action items on my end.
Gong is very useful to analyze your calls and improve your communication and sales skills.
What do you like best about the product?
You can analyze it based on different categories or skills that you need to improve
What do you dislike about the product?
None. I think you have an excellent platform here.
What problems is the product solving and how is that benefiting you?
I realize that during my presentation that I do 80% of the talking and very little listening. I learn how to pause and listen to customers.
Love it !
What do you like best about the product?
The transcription feature is awesome to leverage
What do you dislike about the product?
when it doesn't work - which is rare but does happen
What problems is the product solving and how is that benefiting you?
listening more because I know it will be taking my notes for me
Recommendations to others considering the product:
n/a
Gong review
What do you like best about the product?
Love that gong keeps me on my toes with my talk time. It's easy to overtalk your lead if you are not focusing on listening more than talking and this has kept me on track.
What do you dislike about the product?
Love all the features. Find it easy to use.
What problems is the product solving and how is that benefiting you?
Gong gives us great insight into what our leads are most interested in and we have been able to direct our conversations more effectively.
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