Gong
Gong.ioExternal reviews
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Super Tracker
What do you like best about the product?
The ability for your sales team to grow on an individual basis
What do you dislike about the product?
Not much. A great tool for coaching and personal growth of your sales team
What problems is the product solving and how is that benefiting you?
Sales persons unnecessarily discounting
Recommendations to others considering the product:
Great tool
Authentic Onboarding for AEs and SDRs
What do you like best about the product?
The best thing about Gong is that it's recording actual calls in real time. So a new AE or SDR can learn from the best in your company on a daily basis. As much as we like our Sales Bootcamps and onboarding materials, sellers like to learn from other sellers. And they can hear how the customer reacted and listen to how sales conversations unfold in the real world.
What do you dislike about the product?
Gong does require a cultural shift. We found that focusing on the benefit to our sellers, and how it can hel them get better helped. We did have one or two who did not want to be recorded, and we honored that. But by far the vast majority found the tradeoff well worthwhile because of how fast they can learn.
What problems is the product solving and how is that benefiting you?
We used to have new sellers shadow other sellers as part of their onboarding. This presented logistical challenges of being invited to their calls. Also it was hard to ensure they were learning from the most effective tenured sellers. Now new hires have an entire library right out of the gate, which we can pull from to create custom training like objection handling.
Recommendations to others considering the product:
Do a trial with the sales team who is the most hard to please first. They will love being able to go back and listen to their own calls. Then have them sell it to the rest of the org for you. That will help you get past the "I don't want to be recorded" objection.
Best took we have (other than our own)
What do you like best about the product?
Analyzing calls and follow up items after call.
What do you dislike about the product?
Authenticating time-out too quickly. This might be a setting on our end?
What problems is the product solving and how is that benefiting you?
Engaging more with customers and not having to worry about taking notes
Recommendations to others considering the product:
Use the tool every day
For the love of Gong
What do you like best about the product?
Using keywords such as "Next Steps" to automatically mark conversations for reviews when following up with clients.
What do you dislike about the product?
Nothing comes to mind
Sometimes the identification of clients with multiple salesforce records has trouble.
Sometimes the identification of clients with multiple salesforce records has trouble.
What problems is the product solving and how is that benefiting you?
Enablement - coach by reviewing calls from high performers
Productivity - quick reference in calls using keywords and transcription
Productivity - quick reference in calls using keywords and transcription
Excellent to keep track of your calls activity, analyse and act on them!
What do you like best about the product?
That you can analyse your call right after you finish and can also share to get feedback
What do you dislike about the product?
I like everything of gong. Not sure about what to write in here.
What problems is the product solving and how is that benefiting you?
My response rate, patience when talking to prospects, review my calls andres my performance. When I see the analytics I change behaviour.
Great product!
What do you like best about the product?
The simplicity of use. It makes it really easy to track and manage our meetings, learn from each other internally and make sure we have our customer's needs and notes documented to go back to when needed.
What do you dislike about the product?
The quality of the video is reduced for obvious compression reasons, but sometimes it makes it a little hard to notice subtleties on the image, but that's not a major problem.
What problems is the product solving and how is that benefiting you?
There is no better ways to train new employees than to let them listen to successful calls of their experienced colleagues.
Also, it's very useful to go back to calls with customers when needed and make sure we don't miss any details that are important for our journey with the customer.
Also, it's very useful to go back to calls with customers when needed and make sure we don't miss any details that are important for our journey with the customer.
Best way to be introspective
What do you like best about the product?
The ability to listen to your own calls with a transcript is really helpful. Instead of listening live, I can turn up the speed to 2x and read along to process the content more quickly.
It's unscalable to have my manager be on every call. As a rep with only 1.5 years of closing experience, having them go into my calls and pick out themes they see are helpful.
When comparing myself to colleagues, I can see what I am doing differently from other top reps.
It's unscalable to have my manager be on every call. As a rep with only 1.5 years of closing experience, having them go into my calls and pick out themes they see are helpful.
When comparing myself to colleagues, I can see what I am doing differently from other top reps.
What do you dislike about the product?
I dislike how hard it can be to navigate sometimes. I wish there was an easier way to navigate between calls and find calls easily.
I wish there was an easier way to access notes and navigate them.
I wish there was an easier way to access notes and navigate them.
What problems is the product solving and how is that benefiting you?
I am able to proactively ask for feedback and look for trends in my deals cycle. The benefits are I realize what words I use a bit too much, what leads to more closed deals, and the ideal talk time.
Recommendations to others considering the product:
It's between this and Chorus for training software.
Very easy to use with consistent improvements and innovations
What do you like best about the product?
Gong is a great tool for all teams in an organization. I really like the ability to connect to other systems including email and calendars. This makes it very easy to send call recordings to customers to keep everyone on the same page through projects and implementations.
What do you dislike about the product?
We don't experience any downsides to any existing features. We would like to see the ability to add our own recorder into other calls. We often find ourselves on calls with customers on their own meeting link that we are unable to record into Gong.
What problems is the product solving and how is that benefiting you?
It keeps us accountable, helps with training, and helps guide us to have better calls overall.
Most valuable "nice to have" tool I use
What do you like best about the product?
For me, having all my calls effortlessly recorded and saved into Gong for future reference is incredibly valuable. I personally use it to go back to calls and review next steps.
I also love that I can share full and partial calls with internal employees and customers.
Oh I also share calls with my manager so she can review and offer suggestions on how to improve.
I also love that I can share full and partial calls with internal employees and customers.
Oh I also share calls with my manager so she can review and offer suggestions on how to improve.
What do you dislike about the product?
Nothing really - I don't use the "topics" as much because they're (understandably) not perfect and therefore not super helpful. Also not as relevant to my specific role.
Sometimes it fails to pickup on the Client, which is how I search for calls, so that can get frustrating. But I also work for a software company so that's also an understandable side effect probably from some user error.
Sometimes it fails to pickup on the Client, which is how I search for calls, so that can get frustrating. But I also work for a software company so that's also an understandable side effect probably from some user error.
What problems is the product solving and how is that benefiting you?
Problems, forgetting stuff. Specific benefits... CUSTOMER NAME PRONUNCIATION, follow up items, and other helpful things that don't stay top of mind after the call.
Recommendations to others considering the product:
Admittedly wouldn't call this a "need to have" software, but I absolutely LOVE Gong. It's incredibly helpful to reference calls, share calls, share specific snippets, and review general trends in conversation topics with my customers.
So much more than call recording
What do you like best about the product?
The most helpful/most used feature of Gong for me is the ability to search specific keywords. The majority of my client conversations are one hour calls so being able to drill down to a specific moment or moments in a call saves me an incredible amount of time. I also like the newest ability to view calls and email in a single spot.
What do you dislike about the product?
One of the downfalls I have found lie in the inability to switch around details on the account attached. There have been times that Gong has attached calls and emails to the incorrect account and we are not able to correct that. I am confident that Gong will put a plan in place to correct these little things, though.
What problems is the product solving and how is that benefiting you?
With Gong I am able to easily share calls with customers through UI that is easy and impressive for them to navigate. I also allows for easy sharing with peers and management to garner feedback and growth opportunities.
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