Gong
Gong.ioExternal reviews
6,454 reviews
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Great Product, straight forward value, simple and easy to use - just works!
What do you like best about the product?
I like the fact that on one hand, it's very smart but on the other is very simple - it's very smart in the way it analyzes the calls in a really remarkable way of the topic and who is talking and break down the conversation to different parts. And it's very simple - analyzing calls and giving you feedback on them with the things you care about most. The interface is very simple and nice to work with which is amazing
What do you dislike about the product?
I don't like the fact I cannot share a call or a video call on a specific minute - that would help a lot to be more specific and not hassle people to scroll to the place I want them to watch.
What problems is the product solving and how is that benefiting you?
I think I use it most in order to review team calls in order to improve our work and solve issues on internal conflicts about the performance of people
Recommendations to others considering the product:
Go for a trial and see how easy and simple it is to use.
Sales and marketing must have
What do you like best about the product?
The ability to be get the most important information out of every prospect / customer call without having to actually listen to each call.
What do you dislike about the product?
Can't say there is anything I dislike, but there are some areas of improvement in regards to editing before you share the recording with a prospect or customer.
What problems is the product solving and how is that benefiting you?
The ability to use the language our prospects/customers use to improve our messaging. The ability to help with sales coaching and team lessons learned.
Gong Rocks!
What do you like best about the product?
As a salesperson, being able to quickly analyze my delivery / talk time and prospect feedback is critical..Gong makes this easy. Also, being able to send the recording out to a prospect makes my life much easier!
What do you dislike about the product?
Hearing myself! Can Gong can make my voice sound like George Clooney?
What problems is the product solving and how is that benefiting you?
Being able to dissect my delivery, ways in which I overcome objections and percentage of talk time are critical components that Gong helps me with
Gong Rocks!
What do you like best about the product?
I work in sales and do a lot of calls. I'm not the best note taker so It's great to have Gong record the call for future reference. I also love how it integrates with Salesforce.
What do you dislike about the product?
No Issues. I can't think of anything that has been a problem for me.
What problems is the product solving and how is that benefiting you?
I'm not the best note taker so It's great to have Gong record the call for future reference. I also love how it integrates with Salesforce.
Amazing!
What do you like best about the product?
I think the ability to transcribe calls is the best feature. Being a new hire for a company and having the ability to tap into what the best sales are doing and exactly what they are saying on the calls is absolutely incredible and helps internal growth a lot. I did not know something like this existed, and in my previous job, I would have loved to have something like this to use during my team making sales or going through training. It keeps everything very organized and easy to use. I look forward to using this in my future with my current company and all the growth I will gain from it.
What do you dislike about the product?
I do wish the transcribing call feature needs a little bit of work as to being accurate. A lot of time there is a lot of editing that needs to be done to make sense of what certain parts of the conversation says.
What problems is the product solving and how is that benefiting you?
It is allowing me to learn what the best sales reps are doing on their calls. I have listened to many calls with our top sales and seeing where they are having successes.
Recommendations to others considering the product:
Use it! You definitely want to take advantage of all the features. Again, as a new hire learning the new business and all the products and services you are selling, it is amazing to be able to go into each call and listen to exactly what is being said and how it was said.
Gamechanging
What do you like best about the product?
We are using the software somewhat offlabel from its original intended design. I manage a group of customer success managers and the software has been extremely helpful in assisting us with capturing our task list, understanding customer key pain points, as well as identifying opportunities for upselling.
What do you dislike about the product?
The translation gets pretty jumbled and is not as accurate as I would like. Additionally, when trying to use it on my cell phone to record a live meeting, the phone does not recognize that the application is running, so the screen times out, when then causes the recording to shut off.
What problems is the product solving and how is that benefiting you?
The software has been extremely helpful in assisting us with capturing our task list, understanding customer key pain points, as well as identifying opportunities for upselling. We also utilize the software to track and monitor our inside sales and regional sales representatives to assist with training on core products and offerings. The Sales team uses the scores and feedback to ensure that they are asking the right discovery questions, identifying prospects pain points and creating compelling events.
Recommendations to others considering the product:
Gong has a lot of business use cases beyond just assisting your sales team. It has become an instrumental part of our everyday work.
One of best sales tools in my career
What do you like best about the product?
Not only does it transcribe your conversation, it tags who's speaking when and even what types of conversation i.e. qualification, competitors discussed etc
What do you dislike about the product?
Using the mobile app onsite often times out if your device disconnects from the internet is some fashion, which happens often at remote places, leading to the whole call to not be recorded.
What problems is the product solving and how is that benefiting you?
SIGNFICANTLY less time taking/transcribing notes, which leads to my colleagues and I being more engaged in conversations with clients rather than trying to write or type everything.
Great product
What do you like best about the product?
Love the UI and how easy it is for me to identify specific insights that I want to use for coaching.
What do you dislike about the product?
Sometimes there is a delay in recording showing up. It would be good to have them show up immediately as soon as the call ends.
What problems is the product solving and how is that benefiting you?
Keeping a consistent cadence for coaching through gong is the biggest benefit. We are easily able to identify key areas for call coaching.
Recommendations to others considering the product:
Go for it. Its a good tool.
Gong Review
What do you like best about the product?
Being able to take highlight notes and focusing more on the conversation. Having the ability to go back and identify areas to improve, think about questions I don't normally ask, and having all the insight needed to prepare for my next call.
What do you dislike about the product?
As a new rep, it can be a little intimidating to have every call recorded and listened to by the entire organization. It can lead to a long time before feeling confident in what you're saying/asking.
What problems is the product solving and how is that benefiting you?
Listening to my calls to make sure I extract the most important information, being able to pinpoint areas of improvement (disco questions, setting next steps, qualifying for time, digging deeper into pain, having someone else on my team listen and giving feedback/coaching).
Excellent service
What do you like best about the product?
The transcription service is very helpful and allows for my entire team to be up to speed regarding calls, actions items, and next steps.
What do you dislike about the product?
I think they can continue to improve search functionality.
What problems is the product solving and how is that benefiting you?
The benefit is understanding the needs of your customers and making sure the entire team is aligned within your organization. This has lead to stronger understanding across our organization on how to solve problems for our customers and prospects.
Recommendations to others considering the product:
I highly recommend this product to anyone working in sales, customer success, or any industry in which it is critical for you to really understand your customers requests and needs.
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