Gong
Gong.ioExternal reviews
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Gong is the best way to increase your phone etiquette
What do you like best about the product?
The Metrics and Stats function is imperative for being the best customer success manager you could be. Having everything from patience, topics, and question rate has been helpful to my future calls with my accounts.
What do you dislike about the product?
Nothing to report. Any additional Interaction topics would be helpful just to grow my skill set and better serve my accounts.
What problems is the product solving and how is that benefiting you?
My phone etiquette. Having a system tell you the average interactions of your phone calls is imperative for being the best customer success manager you could be
Gong is great
What do you like best about the product?
the ability to watch calls you missed due to travel, the ability to watch calls in faster speeds and fast forward/jump around
What do you dislike about the product?
nothing really, i like gong and would recommend it
What problems is the product solving and how is that benefiting you?
making sure I don't miss anything with customer calls I cannot always attend. it is an easy way to keep up and be able to hear all convos even if you cannot be on the call at the scheduled time
Recommendations to others considering the product:
get it
Best sales software
What do you like best about the product?
Gong is the best sales software I've ever used. It's very helpful for improving performance, sending recordings internally and externally, and staying on target with your sales process.
What do you dislike about the product?
There isn't anything I don't like about gong.
What problems is the product solving and how is that benefiting you?
One of the best things I've been able to do with Gong is have a clear record of each step in a sales process. This makes a massive difference for accountability as I work with prospects.
Great for learning from your calls
What do you like best about the product?
Being able to review details that I was not able to write notes on.
Assessing my strengths and weaknesses in a call.
Assessing my strengths and weaknesses in a call.
What do you dislike about the product?
Some calls are not recorded. I would like Gong to record ALL my calls.
What problems is the product solving and how is that benefiting you?
No problems. The benefits are when you're reviewing your calls and improving your strategies moving forward.
Great software for quality control and collaboration!
What do you like best about the product?
I love how easy it is to download video recordings, share them with my team or clients with a few clicks. It's also great to see a transcript with timestamps so I can quickly find a topic of discussion.
What do you dislike about the product?
Nothing I can think of at this time, the software does everything I need it to.
What problems is the product solving and how is that benefiting you?
It's been great for call quality control, as well as helping onboarding across the team.
Recommendations to others considering the product:
Make sure it describes what you need and you won't be disappointed.
Gong - incredible way to analyze conversation
What do you like best about the product?
Gong allows me to analyze my sales techniques along with everyone in my entire organization, and make incremental changes that can be measured. This is incredibly useful and allows for best practices to be realized quickly and replicated across the enterprise.
What do you dislike about the product?
It takes a bit of time from when a call is made/completed until the call is available on gong to share.
What problems is the product solving and how is that benefiting you?
Minimal problems. Benefits are obvious. Ability to analyze the aggregate of the whole org and quickly identify differences that are more successful, then implement and measure success rates. This allows for not only self criticism, but also removes any 'feeling' of how calls went and moves directly into the reality of the data.
Best Revenue Intelligence Tool for Analyzing Conversations!
What do you like best about the product?
For being a tool built for one specific purpose (conversation intelligence), it is incredibly flexible. Love the integration with SFDC and the segmentation and reporting available because of that.
What do you dislike about the product?
I think the transcription accuracy still has a ways to go. People slur, speak fast, and mumble, so it's not entirely Gong's fault, but it has a direct effect on whether trackers are picked up or not.
What problems is the product solving and how is that benefiting you?
Exploiting voice of prospect - it's really informed our marketing messaging, product roadmap, and sales pitches.
Comprehensive Call Analytics
What do you like best about the product?
The ability to have all the calls within a few clicks, look for performers and break down the details of the call, the transcripts, how important it is to have the call analyzed so you have the ability to improve yourself
What do you dislike about the product?
The lack of recording of certain states, but not their fault. Analyzing may take time, but hey, good things do take time, it's worth it.
What problems is the product solving and how is that benefiting you?
Nothing much really.
Awesome tool - Track sales calls, have calls transcribed, provide feedback & more
What do you like best about the product?
Not sure where to start. Lots of features. I listen to calls on the road (via mobile). Save calls, search calls for keywords of competitors, read through transcripts of last call before a sales meeting, and more. Also able to provide feedback & suggestions to coworkers., Great tool for my needs.,
What do you dislike about the product?
Not sure, have not had any negative experiences. Love the solution &n functionality. Use it daily.
What problems is the product solving and how is that benefiting you?
Listen to previous calls I skip b/c I am double-booked. Provide & receive feedback with colleagues. Record demos to share with others.
Recommendations to others considering the product:
Get training, there's a lot to love.
A Sales Reps' Best Friend
What do you like best about the product?
As an Account Executive, I use Gong every day. Without it I would not be as thorough and informed in managing my pipeline. As well, Gong provides my leadership with visibility into my call activity, what I can work on when speaking with my customer base, etc.
My favorite part about Gong is their ability to give me access to all of my calls on-the-go! Whether I am on my way to the office or preparing the busy week ahead, the ability to reference prior calls/demo recordings from Gong's mobile app is vital in my role.
My favorite part about Gong is their ability to give me access to all of my calls on-the-go! Whether I am on my way to the office or preparing the busy week ahead, the ability to reference prior calls/demo recordings from Gong's mobile app is vital in my role.
What do you dislike about the product?
While the mobile application is powerful, there are some features found in Gong's desktop platform that does not exist in their mobile instance. For instance, I cannot view team call stats from mobile.
What problems is the product solving and how is that benefiting you?
No problems!
Recommendations to others considering the product:
If your sales team is less transactional and has a sales cycle > 1 month, Gong is a must-have for sales teams looking to stay on top of their pipeline!
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