Gong
Gong.ioExternal reviews
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"This review is now being recorded..."
What do you like best about the product?
I've been using Gong for the past year now and as a newbie in the SaaS sales industry, Gong recordings were vital in expanding my product knowledge through listening/viewing my AE's previous calls with prospects. The recordings are clear and easily accessible. The call transcriptions and topic breakdown by speaker are also impressive - makes coaching/learning much easier in case there is one area of the call that needs more work than the others.
What do you dislike about the product?
Not much to dislike from my experience - only thing I find a bit annoying/out of place would be the inconsistency of the "This call will now be recorded" in the beginning of the call - sometimes it starts once the prospect arrives or is delayed until someone begins speaking. Nonetheless, everything else performs as expected!
What problems is the product solving and how is that benefiting you?
Gong's impressive AI to breakdown calls by topic makes Gong's recording capabilities head and shoulders above the rest. Whether it's for coaching or product knowledge, Gong provides everything needed to be successful in improving your team!
Recommendations to others considering the product:
There are plenty of call recording software solutions on the market, but I have yet to encounter any that transcribe calls and break them down by topic - makes coaching/learning much easier than having to listen to an entire call or skipping around to find the specific part of the call that is needed.
Straight forward
What do you like best about the product?
I like the transcript, although it's not perfect. I love how easy and straight forward it is to use. Simple to navigate and find mine or or my colleagues recordings. And the recordings are sharable externally. Great!
What do you dislike about the product?
The transcriber could be a whole lot better.
What problems is the product solving and how is that benefiting you?
post-sales call recording
Recommendations to others considering the product:
Use the search.
I LOVE GONG!
What do you like best about the product?
As an SDR, I love reviewing my calls with a prospect. I am able to listen to my calls for peer reviews and see my transcript of my conversation for note-taking.
What do you dislike about the product?
The written transcript isn't always correct, but it's a minor dislike. It definitely does 80-90% of the work for me!
What problems is the product solving and how is that benefiting you?
Peer reviews and note-taking helps me out the most.
Gong does the work for you 🤑
What do you like best about the product?
Sales is hard enough... having a system for coaching, call recording and transcribing frees up so much more time. We all know time is money... which is why Gong is worth it.
What do you dislike about the product?
The only thing I don’t like about Gong is the notifications on the Mobile App... not easy to figure out how to make them go away.
What problems is the product solving and how is that benefiting you?
It’s hard to always take perfect notes - Gong is there for me to ensure that I never miss a beat. It’s also amazing for learning from more seasoned reps and obviously for being coached as well!
Recommendations to others considering the product:
Use it to learn from better reps
Gong is the best training tool I've had the opportunity to use.
What do you like best about the product?
I love Gong's intelligent topic categorization (being able to search calls by topic, phrases, words, etc).
What do you dislike about the product?
I hate how looooong it takes for Gong calls to be loaded. It's almost impossible to make a call and review it the same day.
What problems is the product solving and how is that benefiting you?
Gong allows me to ACTIVELY LISTEN (and therefore have better conversations) with my clients and potential clients, because I'm not focused on notating every detail. Gong has also given me the ability to not only learn from my colleagues calls, but also from MY OWN!!
Recommendations to others considering the product:
Use it!
Gong is amazing for people who are into a feedback culture
What do you like best about the product?
The transcript, the stats, and the data with how I can improve whether its interactivity, call time, talk ratio. I enjoy everything about gong. What an amazing product
What do you dislike about the product?
Sometimes it's annoying to have to keep logging in with my single sign on. I see why they do that but its still annoying.
What problems is the product solving and how is that benefiting you?
Becoming a better speaker, talking less, listening better, and eliminating filler words.
Recommendations to others considering the product:
Awesome product take the plunge!
Gong is game changer!
What do you like best about the product?
The ability to easily stay up to date on the conversations my team are having with customers and provide timely feedback on specific parts of conversations.
What do you dislike about the product?
Not much! I'd like to be able set up different trackers for different teams (e.g. CS vs AEs). The transcribing and points of interest could be improved.
What problems is the product solving and how is that benefiting you?
1) visibility into my team's day to day customer interactions 2) improved coaching
Gong is my new Spotify!
What do you like best about the product?
First, I do love the chance to learn while driving, by listening to my peers' calls and demos via mobile app while I'm in my car, especially during pretty long trips (and I do a lot). Gong allows me to never stop learning, even during long and boring driving time! Actually, Gong has become my new Spotify.
Secondly, I can improve my performances thanks to analytics, especially in terms of talk ratio, question rate, patience, and many other indicators.
Lastly, Gong is allowing me to be 100% concentrated on my client. I don't have to take notes as I was used to doing before and for me, that is a huge advantage, especially during long discovery calls with my prospective clients.
Secondly, I can improve my performances thanks to analytics, especially in terms of talk ratio, question rate, patience, and many other indicators.
Lastly, Gong is allowing me to be 100% concentrated on my client. I don't have to take notes as I was used to doing before and for me, that is a huge advantage, especially during long discovery calls with my prospective clients.
What do you dislike about the product?
To be frank, nothing at the moment actually, but it seems like I have to use at least 40 characters here.
What problems is the product solving and how is that benefiting you?
The big benefit is that thanks to Gong I am improving in my job, controlling my talk ratio, asking more questions, being more patient, and above all, being always fully concentrated on my client needs without the need to be distracted while taking notes as I know that everything will be there immediately after the session, with audio, video and transcript versions + analytics!
Another great thing is that my clients, especially after demos, appreciate a lot to get access to the recordings for their internal review and knowledge sharing.
Another great thing is that my clients, especially after demos, appreciate a lot to get access to the recordings for their internal review and knowledge sharing.
Recommendations to others considering the product:
Enjoy it :)
Gong is the best investment you can make in yourself!
What do you like best about the product?
I have been in sales for 6+ years, and have only been using Gong the last year of that. Over my sales tenure, I can confidently say Gong has immensely improved my sales skills by identifying gaps, recording my calls to capture what was said, and training our new hire AE's. Gong continues to blow my mind in what it can do for our sales organization.
What do you dislike about the product?
I cannot think off the top of my head what I dislike about this product. It has helped me save time and make more money.
What problems is the product solving and how is that benefiting you?
Without Gong, I often times had challenges in remembering everything that was captured during the call. Gong records and transcripts what was said, and then provides value nuggets such as:
- Talk ratio
- Best practices
- Question rate
- Phrases / topics of interest
I also enjoy how my Manager can listen to my calls whenever they would like to, as well as new hire AE's can also reference the recorded calls for training and continuous learning purposes.
- Talk ratio
- Best practices
- Question rate
- Phrases / topics of interest
I also enjoy how my Manager can listen to my calls whenever they would like to, as well as new hire AE's can also reference the recorded calls for training and continuous learning purposes.
A Must Have For Any Sales, Sales Development, or Distributed Organization
What do you like best about the product?
Coaching, Self Driven Insights, and the ability to coach remotely. Gone are the days of call splitters and coaching from afar can be difficult, if not impossible. On-boarding and showing a full-sales cycle changes from an exercise that takes weeks to get the "right" meetings and moves to less than a day of best practice meetings. Best of all, the teams self-assess and get a few real-time insights into their own calls.
What do you dislike about the product?
Compliance is the only "downside" and something to be addressed at the organization level.
What problems is the product solving and how is that benefiting you?
1) Onboarding simplification - we have our "best" calls and demos in a library, rather than new hires shadowing the first available calls
2) SDR/BDR coaching and feedback
3) Objection handling best practices
4) Market research - how often do your competitors come up? Does your product marketing team focus in the right areas?
2) SDR/BDR coaching and feedback
3) Objection handling best practices
4) Market research - how often do your competitors come up? Does your product marketing team focus in the right areas?
Recommendations to others considering the product:
Ensure you are ok with compliance laws and understand the various methods Gong offers to solve these.
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