Gong
Gong.ioExternal reviews
6,454 reviews
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Amazing Gong to the resue
What do you like best about the product?
Color call track is fantastic for analyzing how long you have been speaking vs. your customer.
What do you dislike about the product?
Upload time. It would be nice to have a quicker turn around time when it comes to calls being uploaded
What problems is the product solving and how is that benefiting you?
Where am i directing my call track and how well are my open ended questions?
Great tool for note taking after calls!
What do you like best about the product?
Breakdown of talk time and subject matter into different parts of the sales cycle.
What do you dislike about the product?
Transcription feature could use refinement.
What problems is the product solving and how is that benefiting you?
Peer review of calls as well as insight into how other roles operate.
Gong is Great
What do you like best about the product?
As an AE, Gong makes my job much easier. The analytic tools easily tell me what I can improve on in my demo and also lets me know the areas I am doing great in. I am able to easily send recordings to prospects, put trackers into place to see how much we talk about a specific topic and easily analyze my own performance. My manager and I use Gong as a coaching and feedback tool as well.
What do you dislike about the product?
Nothing really. The UI is easy to navigate and the support team is helpful. I did lose a meeting once, but I am 99% sure it was user error.
What problems is the product solving and how is that benefiting you?
Finding areas of improvement in my calls/demos, sending demo recordings to prospects. I am able to shorten my sales cycle and have more info and data around my prospects.
Recommendations to others considering the product:
Do it! You will not be disappointed.
Not a software I want... a software I NEED!
What do you like best about the product?
As head of Sales Dev, I have the ability to quickly access and listen to calls, provide feedback, and coach my team in the most effective manner I know possible. Since we don't have any dedicated person or team to sales enablement, with Gong I can save specific calls for future rep training on how to handle X objection, or how to effectively sell against Y competitor. These recordings and the easy-to-search structure make it a critical component in our ongoing training, especially with new hires.
What do you dislike about the product?
Nothing so far; we've used Gong for about 6 months now so we're just tip-of-the-spear. I'd have to dig in deeper until I can give any critical feedback.
What problems is the product solving and how is that benefiting you?
Coaching and Training my sales development team. Repository for excellent call examples, product-specific, competitor-specific, and objection-specific. Also, we save call snippets for things like "how to introduce yourself and company on a cold call", or "how to leave an effective voicemail", or "how to talk to someone after they no-showed a meeting". Again we're just tip-of-the-spear utilizing gong right now, but throughout the 1st half of 2020 I'll really get to sink my teeth in and recognize all of the value Gong has to offer. If that product value isn't enough, Gong and its employees also put out great sales thought leadership and content -- it's helped me solve several challenges I experienced myself in a brand new sales org, and has helped me learn from others' expertise.
Recommendations to others considering the product:
Pull the trigger on buying gong, you won't regret it.
A MUST HAVE for ANYONE Client Facing
What do you like best about the product?
The best part about Gong is the fact that you don't even know it is there. Some days I am on back to back calls all day with only a 5-10 minute buffer in between and there are only so many notes you can take while being attentive to the discussion at hand. At the end of every day, I go through each recording that was emailed to me and jot down additional notes for each point of interest as well as set new goals based on my interaction stats. Not only has this helped me professionally, but my conversations outside of work have seen improvement as well!
What do you dislike about the product?
The thing I dislike is that Gong has been labeled as a tool for sales professionals.Gong should be utilized by Sales, Client Success, Professional Services, and anyone else who wants to give a better experience to a client or whoever they interact with in a professional manner.
What problems is the product solving and how is that benefiting you?
I say Y'ALL way too much
Recommendations to others considering the product:
Hop on a demo and see for yourself
Good for tracking calls and statistics
What do you like best about the product?
I like that we have tags set up to track specific things that happen on a call. I love the "Statistics" feature as it really helps me understand areas I can improve in on calls with customers.
What do you dislike about the product?
Nothing, it's a great tool! No complaints here.
What problems is the product solving and how is that benefiting you?
Being able to listen back to calls with customers and share them throughout the company. The automation via calendar integration is extremely helpful. I like that it automatically joins calls with external emails on calendar. It's easy to share calls with customers for future reference.
SVP of Sales
What do you like best about the product?
Leveraging the phone calls for review with my team. So hopeful for training and making sure we are saying the right things.
What do you dislike about the product?
I don't have any complaints. Perhaps just make key word searching easier.
What problems is the product solving and how is that benefiting you?
Training, mentoring, learning what our clients want, learning how to script our conversations better, and overall utilizing this tool as our main source of building a library for our team.
Recommendations to others considering the product:
Great product that if used will help your team with learning how to approach and change how they are selling. You will find better ways to pitch your products and change the language used to help build new business.
I don't know what I did before Gong
What do you like best about the product?
It just sits in the background doing all my note taking for me. My prospects often ask for recordings and it make is super simple to shoot them the link. I don't know that I'd work for a sales org that didn't have Gong.
What do you dislike about the product?
I don't love the voice that chimes in on the calls and sometimes it's a little late to calls but those are outweighed, by far, by the benefits.
What problems is the product solving and how is that benefiting you?
Keeping up to date with deals and making my clients think I remember everything but I just have Gong ;)
Using Gong as a seller
What do you like best about the product?
I find myself to be a very detailed note-taker during calls but there are so many little details that I miss that I wouldn't find and catch unless I had the ability to listen to my Gong call recordings.
What do you dislike about the product?
I see room for improvement on the search results. It requires a lot of clicking around and I wish it was more optimized to be listed out for me to see everything in one page rather than multiple clicks.
What problems is the product solving and how is that benefiting you?
Allowed me to go back and hear from the customer or prospect without having to ask them via email or another call. It has allowed me to not miss the little details that are easily brushed over and ensure I can have the best follow up and next steps with the my customers.
Recommendations to others considering the product:
Test it out with a trial!
Amazing product
What do you like best about the product?
Easily you can evaluate calls/meetings. If I miss any important meetings, I can go back and listen to all the calls and pick any individual's conversation If I Just want to listen to someone.
What do you dislike about the product?
Occasionally (less than 1% of the times) it doesn't record or start the recording at the middle of the call
What problems is the product solving and how is that benefiting you?
Self evaluation
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