Gong
Gong.ioExternal reviews
6,455 reviews
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Sales Hack!
What do you like best about the product?
Transcription! Was able to weed out poor language on my call, and overused words.
What do you dislike about the product?
I have nothing to complain about! All set
What problems is the product solving and how is that benefiting you?
As mentioned, better understanding of my language during closing
Crucial for Account Managers with large client pools
What do you like best about the product?
I like the transcript and key word search options
What do you dislike about the product?
I don't foresee any downsides - it has what we need
What problems is the product solving and how is that benefiting you?
We are able to review calls with our managers for best practices - I am able to review my sales pitch and product framing
Great tool for Sales Reps
What do you like best about the product?
The script generated afterwards is super helpful for remembering next steps when you didn't take notes
What do you dislike about the product?
The talk to text function could be more accurate
What problems is the product solving and how is that benefiting you?
I can leverage past demos and send them to prospects
Transformational
What do you like best about the product?
Ability to relisten to calls and pinpoint areas for improvement in an efficient manner.
What do you dislike about the product?
The AI translation could use some refining - it's not tremendously valuable at the moment.
What problems is the product solving and how is that benefiting you?
sales team collaboration and onboarding
Love gong!
What do you like best about the product?
Gong has helped me significantly improve my sales skills. Love being able to go back and listen to my calls and have such a smart system to segment things for me!!
What do you dislike about the product?
Nothing at all. I really love gong and find it my most helpful tool
What problems is the product solving and how is that benefiting you?
I have learned how to strengthen my pitch and be more effective in my sales. I’ve cut down on filler words and have decreased my talking time being more consultative
Gong is a great tool for training!
What do you like best about the product?
I like how it transcribe my calls so I can always go in and figure out what someone was saying if it is hard to hear. Great for training as well because you can hear where you're losing on deals.
What do you dislike about the product?
Not much. Some problems with all calls not being logged but might be more of an integration issue than a gong one.
What problems is the product solving and how is that benefiting you?
We're able to provide better coaching and do better self reflection of calls.
Amazing tool for sales coaching and analytics
What do you like best about the product?
The ability to skip to relevant parts of the call
What do you dislike about the product?
Nothing, the product does what it's supposed to do and then some!
What problems is the product solving and how is that benefiting you?
We purchased Gong to help with sales coaching, but it's also helped us identify key themes across multiple conversations.
What I think about Gong
What do you like best about the product?
I like how I can go over the calls I have done. And listen to other reps calls to see how I can improve my processes and pitches.
What do you dislike about the product?
The interface is to find certain reps calls and filtering could improve a little bit more I think.
What problems is the product solving and how is that benefiting you?
I am able to improve my pitches and my call flows. Being able to listen to other reps calls and take from what they're doing great and also getting new ideas to implement in my calls to try out. Also I can see how fast I talk when i'm on the phones and where to slow down. The common words I normally use.
Recommendations to others considering the product:
I would recommend using Gong to improve yourself as a rep to be able to understand and see how you sound. As well as take great things from other reps that are being successful in their roles if you're trying to achieve the same type of success. You can download the calls onto your computer also and listen if you're not at work to practice at home.
Great way to review your work
What do you like best about the product?
The transcript feature, which is a great way to review your calls and notes.
What do you dislike about the product?
Sometimes the transcript is not right, but great to listen as well.
What problems is the product solving and how is that benefiting you?
Focus more on my call about client rather then notes as I can have a more organic conversation
Convenient
What do you like best about the product?
The ability to learn from others experiences is extremely valuable
What do you dislike about the product?
Sometimes the start of calls can be buggy
What problems is the product solving and how is that benefiting you?
I'm improving as a salesperson, by being able to receive feedback from leaders and analyze my own calls
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