Gong
Gong.ioExternal reviews
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I LOVE GONG
What do you like best about the product?
I have never worked at a company that uses this tool and I have to say it is my FAVORITE tool now. It is so easy to review calls. Make notes for other people or get feedback from managers/peers. Also keeps your pipeline fresh as you can re-listen to old calls.
What do you dislike about the product?
NOTHING, I truly love it! I would recommend this for anyone.
What problems is the product solving and how is that benefiting you?
Details from client calls. Ways to improve my sales process/line of questioning.
Insights are gold
What do you like best about the product?
Being able to break down calls into actionable items to improve. (Patience, conversation balance, etc)
What do you dislike about the product?
Spanish support. I use every feature but when the call is in English it’s much more useful than when I call in Spanish.
What problems is the product solving and how is that benefiting you?
Improving the quality of my calls to close more leads by correcting my process with clients.
The transcript and call analytics is fantastic
What do you like best about the product?
I like the transcript feature. It helps me prep for calls. I also like to use it to share snips with the customers. It is helpful for everyone to be able to see or hear the conversation back to them. It is also great to be able to share with other shake holders that might not be able to get on a call. you can always get more buy-in when everyone sees the same information. I am also a big fan of the request feedback feature. I like to have more than just my manager listens in to my calls.
What do you dislike about the product?
The search feature isn’t very user-friendly. It is also not easy to jump right into the correct call when you searched for the information. It isn't a huge deal, but if I had to make a recommendation, I would recommend having the search feature evaluated.
What problems is the product solving and how is that benefiting you?
It keeps me honest with myself. It is natural for people to want to self evaluate. You can't rely on memory to get it done. you have to see what you said prior by looking at the transcript or listening to the call. We are also using this for accountability. Knowing that anyone can jump into a call and help evaluate, keeps you on your game. It has been beneficial to the team.
Recommendations to others considering the product:
You need to understand how much your teams are on calls and there is value in being able to review the call.
Ideal for onboarding
What do you like best about the product?
It provides transparency through the customer journey and lifecycle. I can clearly listen to the conversations happening and the customer needs/interests from their first interactions with the organization.
What do you dislike about the product?
The searching capabilities are very robust, and sometimes it can be hard to find what you're looking for if you don't know how to properly search within the system.
What problems is the product solving and how is that benefiting you?
This has helped immensely with onboarding. Rather than needing to bother my colleagues with requests to shadow their calls, I can instead just listen to their calls after the fact. I was also able to listen through an entire customer journey from beginning to end which provides more transparency into customer needs.
Gong Review
What do you like best about the product?
The fact that you can go back and listen to your call to take notes. Also, sharing with others to better inform how the conversation went. You can also have your manager listen to your calls to bet advice on how you can do better.
What do you dislike about the product?
Nothing so far - I've only had good experiences with Gong
What problems is the product solving and how is that benefiting you?
Reminding customers of what they said, closing deals on a sales team, sharing great calls with team members to get advice or to fill other team members in on conversations
Recommendations to others considering the product:
There is so much you can do with Gong so make sure you listen in trainings!
Helpful!
What do you like best about the product?
It's so nice to not have to write everything down anymore, you just turn on Gong and listen later.
What do you dislike about the product?
I think Gong is a great tool, and I would recommend it.
What problems is the product solving and how is that benefiting you?
It allows me to really focus on the call at hand. I don't need to worry about writing down someone's name or something important. Gong records it and allows me to easily find it later. I can also share calls with customers, which is great!
Great for growing your sales skills and closing deals
What do you like best about the product?
Being able to revisit my calls and listening to prospects' nuances and subtleties I may have missed
What do you dislike about the product?
It's hard for me to use the search bar to find what I want to listen to
What problems is the product solving and how is that benefiting you?
Now I don't have to take notes mid-call and can focus more on the prospects
Gong an Eye Opener
What do you like best about the product?
I like how I can visually see how the call went, where I used filler words, or looked to move to a meeting.
What do you dislike about the product?
Nothing comes to mind, I'm just not picky when it comes to new software.
What problems is the product solving and how is that benefiting you?
I've seen that in the past I've pitched too much and talked way too much as well and Gong help me realize that on work on those specific problems.
Gong is a great sales tool to remember calls and key points to highlight on follow ups
What do you like best about the product?
The transcripts are helpful to reference something specific.
What do you dislike about the product?
I'm not a fan of the way the calls are laid out in the calendar grid thing.
What problems is the product solving and how is that benefiting you?
problem of being able to remember certain calls - or not having any record, benefits are that i'm improving my sales approach
gong review
What do you like best about the product?
Ability to listen back on old calls and it telling me my patience score
What do you dislike about the product?
The text transcriptions are not the best and are sometimes hard to read through with the typos and mis-transcriptions
What problems is the product solving and how is that benefiting you?
Understanding more my patience and talk time in calls
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