Gong
Gong.ioExternal reviews
6,455 reviews
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Easy, Effective, insightful
What do you like best about the product?
I love the percentage of interactivity that gong gives me after analyzing my calls. It's taught me I need to let customers speak more. I like that I never have to remember to record the call, gong is always there no matter what platform I'm using, and it sends me the recordings within just a couple of minutes of the call ending making the feedback loop basically instant.
What do you dislike about the product?
The interface feels old and outdated, I'd like to see a more modern design. Additionally I need to sign in every single time I want to use it, I don't understand why
What problems is the product solving and how is that benefiting you?
We're learning more than ever what works for our sales team and what doesn't. It records all of our calls and allows us to easily read transcriptions, read stats about the call and compare to past calls and other team members to see who is doing the best job.
Gong is fantastic for transcribing and call review!
What do you like best about the product?
Being able to speed up conversations to listen more effectively, also the segmentation of calls based on what is being discussed
What do you dislike about the product?
There is almost nothing that I don't like about gong. Gong is the perfect tool for what it does, stores my calls and notes perfectly.
What problems is the product solving and how is that benefiting you?
It allows me to review calls in detail and pick up on things that I might have missed in my notes. Additionally, allows me to recap on calls I might not have been able to attend.
Recommendations to others considering the product:
100% would recommend Gong.
So actionable & easy to use!
What do you like best about the product?
Gong is so actionable. I am acutely aware of the way I communicate and areas I can improve.
What do you dislike about the product?
Sometimes the insights I get don't feel entirely accurate without Gong understanding the full context of my conversations. There is always more to the story. That being said, you don't need to take every insight to heart.
What problems is the product solving and how is that benefiting you?
On my sales calls I want to ensure that I am listening more than I am talking and be aware of my filler words. I am more conscious of the way I communicate, and areas I can improve in those regards.
Great Phone Training
What do you like best about the product?
I like that I can search by team and individual. If I ant to learn what is working for other SDRs, I am able to segment out those call and listen in.
What do you dislike about the product?
Sometimes I still can;t hear the recording on the prospect's end.
What problems is the product solving and how is that benefiting you?
Cold Call Training. It's an easy, 1-stop shop for all call within our company that I am able to review.
Simple and amazing
What do you like best about the product?
Gong is one of the best sales enablement tools out there. It is so easy to use and the benefits so high that it is truly a no-brainer for any sales team.
What do you dislike about the product?
I'm not a huge fan of the voice that dings at the beginning of calls to let you know that it is being recorded, but that's more of a privacy law issue and no fault of Gong.
What problems is the product solving and how is that benefiting you?
It makes the passing of accounts to customer success teams much easier, note taking is a breeze, follow ups don't get dropped, you can do so much... it's crazy.
Recommendations to others considering the product:
Just buy it already.
Great for leaning
What do you like best about the product?
The ability to learn from others and learn from your past calls.
What do you dislike about the product?
Sometimes I am not sure whether or not the call will actually record.
What problems is the product solving and how is that benefiting you?
I use gong for training purposes. I've realized that it is a great tool for getting new team members up to speed.
Useful platform to review performance
What do you like best about the product?
I love that you can leave notes on calls. It’s very helpful when you’re wanting to give or receive feedback. It’s also very useful when finding specific things to improve on personally.
What do you dislike about the product?
The mobile app is really clunky. Also sometimes it is hard to navigate the platform when trying to find certain calls.
What problems is the product solving and how is that benefiting you?
Like I said, performance reviews have become so much easier with gong! Being able to focus on specific topics throughout the call has become a game changer as well.
Recommendations to others considering the product:
Start implementing it as soon as you can.
Strengthening our sales team every day! Highly recommend!
What do you like best about the product?
Amazing tool to better your presentation acumen and to provide solid feedback to colleagues. We are able to instantaneously listen to give feedback to each other as well as receive a graded score sheet based on metrics which Gong places as key to understand.
What do you dislike about the product?
The only piece that can be difficult is sharing links with customers and the invasive aspect of having a recorder on some calls.
As well, sometime it takes a little longer than expected to get the calls sent to you to review.
As well, sometime it takes a little longer than expected to get the calls sent to you to review.
What problems is the product solving and how is that benefiting you?
How to increase the quality of my calls. For a while we were shooting in the dark in terms of how we approached our sales calls and never looked at items such as patience, monologues, etc. This tool gives us the ability to instantly get a report on how strong our call was and what we need to do to make it better. I would highly recommend this to any team, new or old, to better increase their quality of presentations and overall phone behavior.
Recommendations to others considering the product:
Definitely do a trial and you will be blown away!
Excellent Sales Tool
What do you like best about the product?
GONG is the newest addition to my sales toolbelt. Easy to use, powerful.
What do you dislike about the product?
Some folks find being recorded unsettling, oh well.
What problems is the product solving and how is that benefiting you?
Referring to certain pieces of information that I may have not caught the first time.
Data, Data, Data
What do you like best about the product?
The transcription and data analysis allowing us to realize the difference between successful calls and areas to improve.
What do you dislike about the product?
I believe there could be more collaborative tools amongst users so they can come together and discuss areas of improvement.
What problems is the product solving and how is that benefiting you?
Type of successful questions being asked, sales call linguistics.
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