Gong
Gong.ioExternal reviews
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Review for Gong
What do you like best about the product?
Able to leave feedback as I go through a demo recording.
What do you dislike about the product?
There is nothing I dislike from Gong currently.
What problems is the product solving and how is that benefiting you?
It's like watching film, able to use it as a tool to improve!
Great way to share feedback
What do you like best about the product?
Convenient, collaborative, efficient....
What do you dislike about the product?
Some features can be complicated to use.
What problems is the product solving and how is that benefiting you?
Gong has been a valuable tool within our customer success organization. It allows us to review our own calls and calls we may have missed, calls that our sales team has had with clients, etc. But more importantly, has allowed us to share feedback with our colleagues and mark important points in calls in a much more streamlined way.
Sales Tracking Made Competitive
What do you like best about the product?
The competitive nature of tracking our sales team visibly. The ability to record and listen to all calls which allows great learning opportunities for all.
What do you dislike about the product?
Some other employees have disliked the noise it can make.
What problems is the product solving and how is that benefiting you?
This has been an excellent way for our sales team to learn from one another by listening to each others calls and being able to give and receive feedback. It also adds the fun competitive piece as employees are able to see people tracking on the scoreboard based on activities.
Great way to analyze convos
What do you like best about the product?
I like that it shows me how much I talked vs the other person on the line. I also love how it transcribes next steps in my sales call
What do you dislike about the product?
There’s nothing I dislike about the platform
What problems is the product solving and how is that benefiting you?
I use it to listen to other colleagues calls. I actually use it more for that than my own calls for training purposes
Recommendations to others considering the product:
NA
Great for Customer Calls
What do you like best about the product?
I love the transcription feature of Gong, as well as the ability to refer back to important calls.
What do you dislike about the product?
Sometimes, the voice that chimes in at beginning of calls can be delayed.
What problems is the product solving and how is that benefiting you?
From a client relations perspective, Gong is great for making sure you are following up with everything you promised. As well as, referring back to calls to improve on in the future.
great product
What do you like best about the product?
the call listening and joining as well as giving feedback and community feel
What do you dislike about the product?
i'm not a fan that anyone can search your calls
What problems is the product solving and how is that benefiting you?
no real problems sometimes slow or there's no other side of the call
Amazing tech
What do you like best about the product?
The knowledge you gain from recording sales calls!!!! Pivotal to the success of sales
What do you dislike about the product?
Nothing, its an amazing bit of tech and valuable
What problems is the product solving and how is that benefiting you?
On sales calls its hard to listen and write down customers challenges, with gong, you can re-live the call
Gong makes my calls easier to review and find audio information.
What do you like best about the product?
Integrations to the other tools that I use.
What do you dislike about the product?
The transcript could me more accurate to make review easier.
What problems is the product solving and how is that benefiting you?
Sometimes calls are difficult to find, depending on how they are stored within my other platforms.
Recommendations to others considering the product:
Make sure it fits your workflows!
Great to follow up on your calls, see where you could pivot and get better for the next.
What do you like best about the product?
Tracking the conversation, seeing the talk tracks of each person on the call
What do you dislike about the product?
The company information that pops up can soetime be wrong. not a big issue though.
What problems is the product solving and how is that benefiting you?
Solving the patience and how fast I am talking. I have noticed the points that I ramble through gong.
Gong is great!
What do you like best about the product?
Gong has been great at giving insights on calls, and the analytics used to monitor whats talked about on the call.
What do you dislike about the product?
Sometimes the integration with salesforce and clearslide is off, so sometimes the business name does not properly sync.
What problems is the product solving and how is that benefiting you?
Gong helps me with coaching so the I know what I need to work on in calls, and what I do well on calls.
Recommendations to others considering the product:
Better integration with Partners.
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