Gong
Gong.ioExternal reviews
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Its been great to be able to go back and look at client issues, etc
What do you like best about the product?
the way the system sorts the conversation into topics
What do you dislike about the product?
my manager being able to listen when i completely bomb a call ;)
What problems is the product solving and how is that benefiting you?
forgetfulness on client issues, briefing other team members to get them up to speed
Love Gong
What do you like best about the product?
It allows me to listen to others and improve my own pitch
What do you dislike about the product?
I haven't found a dislike yet. They are great at what they do.
What problems is the product solving and how is that benefiting you?
I am continually able to improive the way that I work by listening to others.
Recommendations to others considering the product:
Do it. It is a tremendous help with sales training.
Great tool for tracking sales success
What do you like best about the product?
I like how the tool analyzes calls to give feedback on areas that we can improve. It also transcribes calls, making it easy to identify key moments during the call where follow up needs to happen, as well as reduces the need to take notes during the call so that you can focus on the customer, their needs, and how we can help. I also like how Gong called out how many times I say "cool". Because I say it wayy too much.
What do you dislike about the product?
I can't really think of anything that is very dislikeable, however it is a little awkward at the top of the call to have to announce that you'll be recording. Most have figured out a way to let them know we are recording without sounding too obtrusive,
What problems is the product solving and how is that benefiting you?
I have found that my talk ratio is way too high on certain types of calls. By using Gong, I was able to identify areas where I can pull in the prospect to contribute more to the conversation while i shut up.
Recommendations to others considering the product:
Start using Gong sooner rather than later! I was a bit of a late adopter because I was worried a bout what my prospects would think when recording calls. But when you frame it in a way that you are just trying to be more helpful to them, they are almost always more than open to letting you record. Sending the recording/transcription after the call has also been a great way to keep the prospect involved and keep our product top of mind.
very easy to use and a great tool for reviewing calls. Great way to improve your own sales skills
What do you like best about the product?
reviewing calls and going back to listen to missed information. i like that the conversation is color coded so you can go directly to important things you want to review. It is very good at identify who is speaking in conversations and when key words come up.
What do you dislike about the product?
sometimes calls don't show up or there or there is a delay. sometimes hard to find certain calls. I feel like we also get too many marketing emails from gong.
What problems is the product solving and how is that benefiting you?
improve sales skills by analyzing my own calls as well as others. good to go back and find missed information. It has helped me become a better salesman but analyzing my mistakes or flaws and also by listening to other sales people it has helped me pick up some useful tips .
Recommendations to others considering the product:
play around with it and learn as you go
Great training tool!
What do you like best about the product?
Having calls and videos recorded for demonstration purposes has been absolutely instrumental in my development as an account executive. Hearing feedback from a peer is one thing, but listening to yourself and critiquing yourself has provided as much or more value than any feedback I've ever had!
What do you dislike about the product?
Sometimes the videos don't get recorded for some reason. The interface can be confusing at first, but after a few uses I got the hang of it.
What problems is the product solving and how is that benefiting you?
First hand evaluation of myself. I know what I'm supposed to say, however things don't always work out how I want them during the call so it's beneficial for me to reflect back and see what opportunities I may have missed.
The feedback feature is great also, because peers can send you feedback and it is timed with the conversation itself so you know exactly what they are talking about
The feedback feature is great also, because peers can send you feedback and it is timed with the conversation itself so you know exactly what they are talking about
Recommendations to others considering the product:
If you use it, it will help!
Increased Production
What do you like best about the product?
The ability to identify key discussion points in a conversation.
What do you dislike about the product?
The time it takes for the Gong calls to sync over so I can send them to AE's.
What problems is the product solving and how is that benefiting you?
Talk tracks, it's easy to review and see what works.
Game Changer
What do you like best about the product?
I love that GONG allows you to search calls
What do you dislike about the product?
Sometimes takes a while to analyze......
What problems is the product solving and how is that benefiting you?
Being a better sales person for sure.
GONG - The best a company can get
What do you like best about the product?
The best feature is easily the ability to go back and review conversations. Perfect for those note takers that leave something to be desired. The analysis is also an interesting feature allowing you to view the trends to conversation or speech pattern that are common for you and the customer. All and all a great tool.
What do you dislike about the product?
My only real issue with gong is that it occasionally does not save recordings.
What problems is the product solving and how is that benefiting you?
Poor note taking, and improved questioning for next conversations
Recommendations to others considering the product:
If you want to improve your selling, use gong.
Super Insightful!
What do you like best about the product?
The transcriptions and speed variations are amazing and super helpful, it helps me save time and stay on top of what's going on with my customers.
What do you dislike about the product?
I can't really think of anything I dislike!
What problems is the product solving and how is that benefiting you?
It's so much easier to quickly look back through calls to recall information I didn't get the change to write down during the call, or maybe wrote down incorrectly. It's also great for training and super easy to use.
Best call review tool out there
What do you like best about the product?
User interface is great, easy to request and receive call feedback
What do you dislike about the product?
I don't find the deal overview part of Gong necessarily helpful
What problems is the product solving and how is that benefiting you?
Ability to share customer calls, request and receive feedback, review calls efficiently
Recommendations to others considering the product:
Highly recommend
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