Gong
Gong.ioExternal reviews
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Gong is a great tool for those working to refine their practice
What do you like best about the product?
The basic function of it is great but the usability makes it awesome. Searching your company's entire call bank for key terms to learn from peers...awesome
What do you dislike about the product?
I've heard of some features but haven't been able to find them. Maybe the UI could be a bit more intuitive.
What problems is the product solving and how is that benefiting you?
I like paying attention to my talk ratio
Great tool for Sales
What do you like best about the product?
I love the ease of use and how it ties directly in to Salesforce now. Using the APP is awesome. I listen in my car on the drive to and from the office.
What do you dislike about the product?
There seems to be some foggy recordings from time to time but it is rare
What problems is the product solving and how is that benefiting you?
Its a great tool to use to coach and sales alot of time as you can sum up notes from the transcript after vs pen and paper. Time saver
Recommendations to others considering the product:
jump in 2 feet. Easy to get going
Gong is great for personal development and transparency
What do you like best about the product?
I like that I can listen to my calls and find room for where I need improvement. In addition, I can listen to colleagues calls to and us this for personal development as well. I can check in to past calls I've had to get a fresh take on an old conversation or I can read transcripts of the call in case I missed something.
What do you dislike about the product?
Although transparency is GREAT, gong shares my calls with my colleagues as well. So it really helps to build the confidence muscle of hearing your own voice and having others listen in as well. This is a positive but in some cases can be a nerve wracking.
What problems is the product solving and how is that benefiting you?
Talk to Listen ratios have improved considerably. I am understanding prospects challenges in a much simpler way from building my listening muscle. Also seeing what resonates with certain prospects.
We also use gong for internal calls and meetings. It's great to go back and listen to what needs to be worked on as a company and be able to decipher snippets out of a 2 hour meeting.
We also use gong for internal calls and meetings. It's great to go back and listen to what needs to be worked on as a company and be able to decipher snippets out of a 2 hour meeting.
Gong makes everything easier, with a few catches
What do you like best about the product?
Love the ease of use and feedback I get instantly after each call. It helps me keep track of deals and what I've said to a customer. Helps me stay organized and on top of what I'm in the middle of. Gong's very accurate for the most part and as much as I don't like hearing the sound of my own voice, there it is to remind me of my calls, where I need to improve, and what I'm doing well. I love getting an e-mail summary of what's happened and tips and tricks on what to do to improve my scores and help me sell. Definitely something I'd recommend to others looking for coaching or other tricks to get ahead.
What do you dislike about the product?
Sometimes the transcript isn't perfect - but nobody is, after all. It's not my favorite thing to hear my voice played back at me, but that's more of a me issue than a product issue.
What problems is the product solving and how is that benefiting you?
Gong has helped me with taking notes on my calls and keeping up to date with what I owe my customers - a lot easier than remembering it all or trying to talk and type at the same time. Makes 1:1s with my manager easier as they're able to see what I'm doing and where I'm succeeding, and where I'm struggling, and what coaching might benefit me. Helps me think more about what I'm saying and how I'm saying it.
Recommendations to others considering the product:
Keep in mind it's not perfect, but it's definitely in a good place. Room for improvement, but it might tell you the same thing.
Amazing for training
What do you like best about the product?
Ability to highlight good and bad parts of a call as well as talk track
What do you dislike about the product?
Sometimes assigns the wrong contact to a call
What problems is the product solving and how is that benefiting you?
Where to improve talk track. No problems
Recommendations to others considering the product:
Definitely worth using for training purposes and teaching
very useful
What do you like best about the product?
the ease of finding calls and being able to navigate
What do you dislike about the product?
the struggle when going through specific person calls on seperating the calls
What problems is the product solving and how is that benefiting you?
the problem I solved was the ability to easier talk to people. and the benefits are the things I learned from people.
Recommendations to others considering the product:
I would definently talk to them and understand why youre using it
Couldn't operate the business without it!
What do you like best about the product?
The deal planning and insights with the conversation intelligence
What do you dislike about the product?
The backend setup can be clunky at times for permissions and saved searches
What problems is the product solving and how is that benefiting you?
Lack of time to coach, insights in drivers in won and lost deals, accountability on deals, and ability to test when to bring up topics in conversations to yield more wins
Recommendations to others considering the product:
Their support is phenomenal - use them! They have a ton of features that are great. The best way we found ot use it is to pick a focus area each week
A really really tool!
What do you like best about the product?
The fact that I can see the topics of the conversation
What do you dislike about the product?
The fact that there is not a topic translation in french
What problems is the product solving and how is that benefiting you?
Sales conversations issues with my manager
Recommendations to others considering the product:
Really good tools for sales team (listening to call, sections of topics, online training and so on)
Great sales tool
What do you like best about the product?
I like how easy it is to refer back to your calls in case you forgot a point or something that you said. It is also a great onboarding tool because its so simple to listen to colleagues calls and take notes on best practices.
What do you dislike about the product?
I wish you can download the calls into an audio file without it expiring.
What problems is the product solving and how is that benefiting you?
I am in sales and i am able to hold my self accountable by being able to hear calls and give my self feedback and tips to tweak my approach.
Painless and so Helpful!
What do you like best about the product?
Everything just works without any intervention. Being able to send someone to a specific point in a call or search calls by keywords is invaluable!
What do you dislike about the product?
I don't love the announcement that interrupts the already-awkward beginning of every call. I've started to get more used to it and try to use it as an icebreaker instead, but it would be wonderful to have the option to remove or mute that. Especially since the "Gong Recorder" shows up as a participant in the meeting, so it's easy to still communicate the fact that we're recording, but on our own time in the flow of a conversation.
What problems is the product solving and how is that benefiting you?
Better cross-department sharing of customer feedback. It provides a great way to search for customer insights based on keywords which otherwise might get lost in translation.
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