Gong
Gong.ioExternal reviews
6,450 reviews
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game changer of reviewing past calls and improving presentation and listening skills
What do you like best about the product?
stats on each calls helping me to improve my interaction with stakeholders
What do you dislike about the product?
not much. If call starts before no recording availble before the calendar start time.
What problems is the product solving and how is that benefiting you?
helps me remember details that i might forget and gives me access to self improvement via the analytics
A valuable tool that I have become reliant on!
What do you like best about the product?
As someone who does numerous customer meetings, especially scoping discussions where the stakes are high and details complex. Gong has become an invaluable tool for me it helps me keep track of "what the hell happened" during those sessions, ensuring I don't miss any critical points.
I really like being able to search the transcripts, ask questions about the recording, the analytics that measure speaking time and the ability to share the call easily with customers.
I really like being able to search the transcripts, ask questions about the recording, the analytics that measure speaking time and the ability to share the call easily with customers.
What do you dislike about the product?
Many of our customers are based in Scotland and Gong can struggle with their accent. Also Gong is not cheap. For small teams or start ups the cost can feel prohibitive.
What problems is the product solving and how is that benefiting you?
Gong allows me to focus fully on the call without having to take notes. It give the whole company visability on what our customers pain points are so we can help solve them
Accountability and training all in one
What do you like best about the product?
The abuility to go back on calls to self grade and see where I can improve
What do you dislike about the product?
How often I have to sign back into the platform
What problems is the product solving and how is that benefiting you?
tracking specific objections, and piocking up tips from other employees in my role
Absolutely necessary for enterprise sales rep
What do you like best about the product?
Relistening to important calls, the accurate call summaries and next steps, and easily sharing recordings with customers or prospects.
What do you dislike about the product?
None - best conversation intelligence tool.
What problems is the product solving and how is that benefiting you?
Accurate call summaries and note taking with accurate next steps, being able to relisten to calls to make sure I didn't miss any details or to pick up where another rep left off.
Perfect sales tool
What do you like best about the product?
It is great to have all customer data recorded for later use, and to share with the customer when they ask to recap their software demo
What do you dislike about the product?
It can sometimes misinterpret words and commands due to different accents from users
What problems is the product solving and how is that benefiting you?
It helps keep track of sales conversations
Easy to use - spectacular tools - valuable.
What do you like best about the product?
The AI is great for analysing calls. I use it a lot.
What do you dislike about the product?
That it's not more readily used by more people
What problems is the product solving and how is that benefiting you?
It makes reviewing calls a lot quicker
Great Sales Solution
What do you like best about the product?
A great solution to coach sales people with not only meeting recordings, but topics description, insights and CRM integration. Very simple to use and powerful.
What do you dislike about the product?
Nothing. The software is great and I have no complains
What problems is the product solving and how is that benefiting you?
Improving the quality of conversations with leads
Gong has been a game-changer for our team!
What do you like best about the product?
Its ability to provide coaching insights based on real calls has significantly improved our performance. The platform stands out with its clear call overviews, detailed transcripts, and metrics like talk time distribution. These features help identify areas of improvement while celebrating strengths. Gong makes it easy to pinpoint actionable insights and foster growth in a data-driven way. It's an invaluable tool for any team looking to refine their communication and boost results.
What do you dislike about the product?
For new users, the platform can feel overwhelming with its vast features and analytics. It takes time to fully understand and utilize all the tools effectively.
What problems is the product solving and how is that benefiting you?
Allows for coaching feedback on my customer calls and I find that helpful in helping me improve conversations
Call recordings are a game changer !
What do you like best about the product?
Being able to review both my own and my peers calls and demos has been invaluable. I can study different conversation techniques, adopt effective phrases, and identify areas for improvement. The immediate post-call feedback and on-demand review capabilities have significantly accelerated my professional development. My experience with this software has been great thus far especially as a new SDR.
What do you dislike about the product?
I would say the only thing that gives me a hard time is the search function. I have found that it doesn't always yield accurate results.
What problems is the product solving and how is that benefiting you?
Gong allows me to go back and rewatch my calls so I can find areas that need improvement. Also, being able to listen to other succesful reps has been a game changer. I can quickly find what is working for others and implement it into my own process.
Gong helps me get better at my job
What do you like best about the product?
Listening to my spiel and trying to get better at my pitch
What do you dislike about the product?
No downside for using Gong like everting about Gong
What problems is the product solving and how is that benefiting you?
Helping me listen back to my conversations with clients and help me get better with how I proceed.
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