Gong
Gong.ioExternal reviews
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Know yourself
What do you like best about the product?
I love the way you can easily search through your teams calls. It made me quickly aware of how to demo my companies platform while I was on-boarded. Another feature that is KEY, is how quickly you can send out a link to the recording. You're able to quickly create a link and you can limit the access that person has. For example if you mentioned something at the end of a call that is no longer relevant to the listener, you can cut off that portion.
It's also been very helpful for reviewing calls with my manager and getting to know myself and my sales ticks.
It's also been very helpful for reviewing calls with my manager and getting to know myself and my sales ticks.
What do you dislike about the product?
There's nothing I would change at the moment.
What problems is the product solving and how is that benefiting you?
big benefit is being able to create an alert for terms mentioned within calls. esppecially helpful when launching new products.
Easy to use, impossible to live without!
What do you like best about the product?
What I like most about Gong is that I'm able to read transcripts in addition to watching and listening to my calls. The transcripts are surprisingly accurate, and Gong's AI tools are incredibly valuable in reminding me about action items, next steps, and so forth.
What do you dislike about the product?
There isn't much I dislike about using the software.
What problems is the product solving and how is that benefiting you?
I'm solving the issue of sales effectiveness - by listening back, I'm able to be a bit better each time. A major benefit I have realized is that I'm able to hold both myself and my prospects accountable. They also love getting a shared version of the recording to share internally, and it really helps us get internal buy in when other stakeholders can't join a demo, etc.
Recommendations to others considering the product:
The tools is absolutely worth it - just make sure you're following up with your sales team to make sure they're taking advantage of it. If they make it a habit, it will go a long way!
Data to draw from constantly, and expertly.
What do you like best about the product?
The reporting feature. It's essential for following up with prospects that we have previously spoke to and expected a follow up.
What do you dislike about the product?
It could be better integrated with our outreaching programs, so we are not dealing with the applications independently.
What problems is the product solving and how is that benefiting you?
Issues with on-boarding new reps are being solved. We don't have enough written material to draw from, but with filtering Gong calls, we may coach and educate new hires.
Recommendations to others considering the product:
Get into the reporting functions of Gong early. Use them in training.
My experience with gong has been amazing. What a sophisticated tool this is!
What do you like best about the product?
I like how clear and precise Gong is, both the recording and the transcripts.
What do you dislike about the product?
I honestly love everything about it but if I had to pick one thing it would be the wait time to process the recordings.
What problems is the product solving and how is that benefiting you?
Gong is huge in my business, I work in retention and I can pull calls and see if people are lying to get free stuff.
Recommendations to others considering the product:
I highly recommend this very sophisticated tool as a resource to record calls and use these calls for coaching, legal purposes and just to reference back before sales calls.
Chronogolf - Gong Review
What do you like best about the product?
I like the feedback the system gives in regards to time spent talking, listening, etc.
What do you dislike about the product?
I dislike the fact that it is not specifically tailored for our industry. However this is understandable, the program is 95% relevant so can't really complain.
What problems is the product solving and how is that benefiting you?
None so far. Will keep you posted!
Amazing way to capture a call, and transcribe nearly perfect notes!
What do you like best about the product?
I absolutely love the Call Notes, being able to go back and find a certain word or phrase is so helpful. The days of typing notes during a call and having my lead hear my keyboard clicks are over! Also that my team can go in and listen to my calls prior to their own has been so beneficial to our company.
What do you dislike about the product?
The ONLY thing I dislike is the disclaimer in the beginning of the call. It can be a little awkward when you are mid "Hello" and the voice starts saying "This is a recorded call...."
What problems is the product solving and how is that benefiting you?
Gong has impacted my work by allowing my supervisors to listen to my calls and give me exceptional feedback and that they can help me with follow up by listening to the exact questions asked instead of my interpretation from my note-taking.
Recommendations to others considering the product:
I highly recommend Gong to any sales or product team. Being able to record calls and notes for new prospects, customer interviews, and more is priceless.
I have used Gong as an SDR and an AE at Aircall.
What do you like best about the product?
All of my calls through Aircall and demos through Zoom push over to Gong automatically- this makes it really easy to review my own calls and to get feedback from my managers.
What do you dislike about the product?
Overall, it is a very intuitive and easy to use system! No major dislikes
What problems is the product solving and how is that benefiting you?
I can more effectively analyze my calls to get better quicker and to better manager my pipeline.
Gong adimn
What do you like best about the product?
Interface. Fast, reliable and intuitive.
What do you dislike about the product?
Unable to use ANI/DNIS as a data key for queries.
What problems is the product solving and how is that benefiting you?
Advanced speech recognition and call recordings pull.
Recommendations to others considering the product:
No further recommendations.
Easy to use call recorder and transcriber
What do you like best about the product?
It's easy! I don't have to do anything outside of my normal workflow to have my calls recorded and transcribed. It's also very simple and straightforward to share recorded calls both with customers external to my organization, and with internal folks who need to be in the know.
What do you dislike about the product?
The transcriptions are sometimes off. I did have issues with the recorder automatically joining some meetings, but I think that was due to an admin error on our side.
What problems is the product solving and how is that benefiting you?
I am not in sales, so I don't use the coaching features, but it is a great tool for recording and distributing implementation calls to customers. I also use it as a method to share calls with internal team members for training purposes.
Recommendations to others considering the product:
If you're planning on using the transcription feature, make sure to test it out with multiple people for accuracy. Sometimes it has issues with accents.
Incredible Software
What do you like best about the product?
Gong is a great tool to improve meeting efficiency and visibility for leadership.
What do you dislike about the product?
Transcription isn't always 100% accurate.
What problems is the product solving and how is that benefiting you?
We are capturing all action items discussed in our meetings without having to spend time listening to the entire recording.
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