Gong
Gong.ioExternal reviews
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Gong is a must have in your sales stack!
What do you like best about the product?
I love how easy Gong is to use. It is smart and teaches you how to get the most out of the product. I used to be fearful of having every single call recorded but with Gong I truly trust its feedback and rely on team members to give me feedback. I also love being able to view the transcripts from the calls. It makes it easy to skim over each call and build different scripts.
What do you dislike about the product?
There is not much that I actually dislike with Gong. Other than the announcement at the beginning of each call that the call is being recorded. Its always 10 seconds delayed and makes for an awkward intro at times.
What problems is the product solving and how is that benefiting you?
We are solving a slew of problems that we face. We are building a library of discovery calls that can be analyzed by keywords. So we can get a good understanding of what our customers are saying. We also use it for training reps.
Gong also allows us to get realtime feedback on the things that team members are doing well. When you start to see an outlier on the team reps will be able to listen to calls and see what they can add to their own flow.
Gong also allows us to get realtime feedback on the things that team members are doing well. When you start to see an outlier on the team reps will be able to listen to calls and see what they can add to their own flow.
Recommendations to others considering the product:
Do it! It has been the best thing for our team! Enables reps to grow on their own and not have to have managers review every call.
Great for sales, marketing, and product
What do you like best about the product?
Excellent way to review sales and product calls. I love being able to listen at 1.5x speed, and the notifications I get every time there's a new call available. It's also very easy to set up a call.
What do you dislike about the product?
Nothing, it's great. The automated conversation division by topics doesn't always work 100%.
What problems is the product solving and how is that benefiting you?
We're fine tuning our sales approach, looking for product feedback. Marketing also uses this to better understand our value prop and product limitations.
Recommendations to others considering the product:
It's a great product, definitely recommended!
Every company needs it
What do you like best about the product?
Reviewing previous calls is the best part
What do you dislike about the product?
Wish the quality of the videos were better, it’s hard to see the text sometimes
What problems is the product solving and how is that benefiting you?
Able to tag specific things at a certain min of a video
Very informative, easy to navigate and pull the necessary learning tools from Gong when needed!
What do you like best about the product?
The statistics tool is very helpful for quick summaries of individual calls, as well as overcall summary stats!
What do you dislike about the product?
I got everything out of Gong that I personally needed in order to benefit from all of the tools given
What problems is the product solving and how is that benefiting you?
Gong helps me go back and review major points that I may have missed on the call because of focusing on holding the conversations, asking the necessary questions, etc. It also has allowed me to learn better ways to objection handles when I had missed certain opportunities to do so on calls.
I am a big fan of Gong!
What do you like best about the product?
That I have the ability to always go back and listen to past calls. It helps me out a lot since by the time i put my notes in at the end of the day, i dont always remember every part of the call.
What do you dislike about the product?
That is signs out way to often. I am constantly needing to resign in and it does not remember on the computer.
What problems is the product solving and how is that benefiting you?
keeping track of my calls and activity with a vendor
Recommendations to others considering the product:
its a great tool and very user friendly.
Good technology but having it on by default might scare clients a bit
What do you like best about the product?
Having a record of conversations to go back to
What do you dislike about the product?
Scaring clients by automatically recording everything
What problems is the product solving and how is that benefiting you?
Not having a record of what was agreed to verbally
Obvious Sales Tech to Have
What do you like best about the product?
This tool is incredible to learn from common mistakes and helps you understand trends, while improving sales tactics.
What do you dislike about the product?
The calls tend to take a bit to load in when you need information to log into your
What problems is the product solving and how is that benefiting you?
Coaching, conversation intelligence
Recommendations to others considering the product:
I wish my team used it more. Really breaks down the differences between a good sales call and a bad one.
Never miss a beat, or an important detail on a client call...
What do you like best about the product?
The recording feature has saved me so many times. If I don't have the opportunity to take notes or a colleague misses a call and needs to go back and take a listen, the gong recordings are always there at the tip of our fingers.
What do you dislike about the product?
Sometimes the recorder mysteriously does not add.
What problems is the product solving and how is that benefiting you?
I am able to grasp more details and save time by recording trainings with clients. Rather than answering questions after the fact, I can send them the recording so they can go back and listen again for the answer.
Gong makes value prop pitch much more concise and to the point
What do you like best about the product?
Being able to review sales calls I have has been super helpful. It's also great to have the ability to listen to calls from other partners in my organization.
What do you dislike about the product?
Seeing myself fumble over a sales pitch.
What problems is the product solving and how is that benefiting you?
Making my sales pitch more clear and to the point. I realized that I can cut out a lot of the fluff I sometimes fall into presenting.
Recommendations to others considering the product:
Gong is a great user-friendly asset your team should be using to improve your sales process.
Great tool
What do you like best about the product?
Being in a high volume sales role it’s so helpful to have this tool to go back and use to review calls, see action items, get recommendations and feedback, as well as compare statistics with other team members.
What do you dislike about the product?
There isn’t much I have found that I dislike about Gong yet.
What problems is the product solving and how is that benefiting you?
Helped me with organization and sales coaching
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