Gong
Gong.ioExternal reviews
6,454 reviews
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I really love Gong and using it to get call feedback from my team
What do you like best about the product?
I like how I can tag my manager and coworkers to receive more feedback on specific parts of the call. I also really like that Gong transcribes my call. I like that you can see who is talking at what times and who is talking the most. I also like how Gong sends you an email reminding you of the action items that were mentioned on the call so you don't forget something that you said you would do. I also like how Gong uses machine learning to pick up on trends in the call. Gong has been great for internal reporting purposes.
What do you dislike about the product?
I wish I could export the call to an audio file. I don't like how the sharing link expires. I know you can extend this but I feel like it should never expire for other people in the company. I also wish it was less money. My company is decently large and is having trouble finding the budget for our entire sales and services teams.
What problems is the product solving and how is that benefiting you?
A lot of reporting in terms of common calls or topics covered. It has also made me away of my crutch words and how to organize my calls better. It has also allowed me to stop taking as many notes because I know that Gong is recording what my next steps are
Recommendations to others considering the product:
If your team actively reviews calls and wants to improve success efficiency Gong is right for you!
Best tool ever!
What do you like best about the product?
listening to my calls and gathering better notes to follow-up with my prospects and customers.
What do you dislike about the product?
the call recording sound that comes on during the beginning is annoying
What problems is the product solving and how is that benefiting you?
better notes = better value to my customers
Great tool for quickly finding key themes in our sales pipeline
What do you like best about the product?
Search & filtering on recorded sales calls
What do you dislike about the product?
Hard to fully dial in custom filters to get results we need.
What problems is the product solving and how is that benefiting you?
We need more visibility into trends within our pipeline, so we use Gong to record our sales calls & our product marketing team reviews those calls each week. We consolidate trends & present them to the field & leadership teams.
Lots of benefits - being more in touch with prospect needs, hearing unfiltered "what I want to achieve" statements, checking to see if messaging is resonating, knowing what product features we should put in our roadmap.
Lots of benefits - being more in touch with prospect needs, hearing unfiltered "what I want to achieve" statements, checking to see if messaging is resonating, knowing what product features we should put in our roadmap.
Recommendations to others considering the product:
Lean on their Customer Success team, they have lots of great ideas.
Great tool for sales and success alike
What do you like best about the product?
I love the category options at the bottom of the call screen when you are listening back to your call, it really allows you to jump around and get the info you need, or listen to the specific section that is needed. I also really love the call notes functionality. I just learned about this and I really love this vs. using notepad on my computer.
What do you dislike about the product?
I dont think its super intuitive to find individuals calls but perhaps that is by design. The search functionality is a little daunting.
What problems is the product solving and how is that benefiting you?
For me personally in success it is nice to be able to hear back what the individual was sold and also reference what I had promised the customer I would get done.
Recommendations to others considering the product:
I think this is a great tool for sales and success, and just as an intelligence tool in general. I dont use it for sales coaching currently but I can definitely see how that would be beneficial to sales teams.
Highly recommended and effective for cross functional teams
What do you like best about the product?
The ability to review conversations and understand previous conversations with different team members
What do you dislike about the product?
Gong can sometimes come into conversations late which can be quite awkward mid sentence.
What problems is the product solving and how is that benefiting you?
We are trying to solve the issues of better transparency between teams. We haven’t done horrible in the past but gong allows us to be better. This has had a huge benefit around renewal conversations. Nothing gets lost in translation anymore and we all have more effective ways of communicating.
Wonderful collaborative experience
What do you like best about the product?
Great learning tool to see how colleagues from the product's value proposition
What do you dislike about the product?
Nothing...The platform is a great collaborative and documentation tool
What problems is the product solving and how is that benefiting you?
Working through pairing Gong calls to SalesForce opp records
Use it almost everyday
What do you like best about the product?
fact I can see all communications (zoom and mails) in one place, event if i'm not the one in the loop.
today it is used mostly for going back and see what a customer wrote.
we record our zoom sessions so easy to follow up and check what was the issue .
fact I can see all communications (zoom and mails) in one place, event if i'm not the one in the loop.
today it is used mostly for going back and see what a customer wrote.
we record our zoom sessions so easy to follow up and check what was the issue .fact I can see all communications (zoom and mails) in one place, event if i'm not the one in the loop.
today it is used mostly for going back and see what a customer wrote.
we record our zoom sessions so easy to follow up and check what was the issue .fact I can see all communications (zoom and mails) in one place, event if i'm not the one in the loop.
today it is used mostly for going back and see what a customer wrote.
we record our zoom sessions so easy to follow up and check what was the issue .
today it is used mostly for going back and see what a customer wrote.
we record our zoom sessions so easy to follow up and check what was the issue .
fact I can see all communications (zoom and mails) in one place, event if i'm not the one in the loop.
today it is used mostly for going back and see what a customer wrote.
we record our zoom sessions so easy to follow up and check what was the issue .fact I can see all communications (zoom and mails) in one place, event if i'm not the one in the loop.
today it is used mostly for going back and see what a customer wrote.
we record our zoom sessions so easy to follow up and check what was the issue .fact I can see all communications (zoom and mails) in one place, event if i'm not the one in the loop.
today it is used mostly for going back and see what a customer wrote.
we record our zoom sessions so easy to follow up and check what was the issue .
What do you dislike about the product?
re-login requests are too often.
Am asked too frequently to login again.
Am asked too frequently to login again.
What problems is the product solving and how is that benefiting you?
summarise and review calls.
and mostly follow up on what happened previously with a customer
and mostly follow up on what happened previously with a customer
Recommendations to others considering the product:
Life changer.
Can share that it changed how I work and added a lot of value to my process
Can share that it changed how I work and added a lot of value to my process
Great and easy to use product
What do you like best about the product?
I like that it will pull out themes from your calls and tell you what is talked about most with your customers.
What do you dislike about the product?
Hard to find immediate value with a smaller team.
What problems is the product solving and how is that benefiting you?
Figuring out what is the biggest objection brought up by prospects.
Recommendations to others considering the product:
Make sure you use all of the features you pay for so you take advantage. We didn't do that and we should have.
Gong is great when you remember to use it
What do you like best about the product?
Alerts to my email for specific situations that I can coach through in 1:1s and highlight in team settings
What do you dislike about the product?
The amount of time it takes to listen to calls, truthfully. Since I had various teammates, it was tough to always stay on top of cutting out time in the day/week to listen carefully and take the necessary next steps
What problems is the product solving and how is that benefiting you?
Coaching for new reps - our sales are big so we need them to be ramped quickly. We've realized having them listen to successful calls makes their ramp a fraction of the time
Great analytics
What do you like best about the product?
I love being about to see my commonly used words as well as the topics discussed. I also like that I can see the break down of talk time per side.
What do you dislike about the product?
I don't have any negative feedback in my use of Gong.
What problems is the product solving and how is that benefiting you?
I am able to tighten up my selling process by being able to analyze my conversations. I am able to adjust my language, recognize when I'm talking too much or about the wrong topics. I get automatic feedback as well my peer feedback through comments.
Recommendations to others considering the product:
Great tool for analyzing and perfecting conversations!
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