Gong
Gong.ioExternal reviews
6,450 reviews
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It's like having your virtual secretary.
What do you like best about the product?
"I really like that after a meeting, an email arrives with a summary of details; the most important things are there so you can refer to them later, and it also sends reminders to the people involved
What do you dislike about the product?
I have no comments on this point as GONG is great.
What problems is the product solving and how is that benefiting you?
I constantly have meetings with clients and other colleagues involved in my sales process, and Gong helps me take notes on everything we discuss in the meeting and the commitments I make with the clients
Fairly intuitive sales intelligence platform
What do you like best about the product?
Ability to search conversations through the universal search tool, filtering ability, viewing experience (speed + transcript)
What do you dislike about the product?
struggle to make calls on the platform as i used to be able to with the previous tool we used, outreach
What problems is the product solving and how is that benefiting you?
Ability for manager to coach me on critical conversations, seamless cloud recording and intelligent follow-up notes
Great tool for forecasting and recording meetings
What do you like best about the product?
The tool is great for forecasting. The UI is easy to use and it integrates well with our CRM as well. The call highlights feature and ask me anything feature saves me a bunch of time when looking to go through data of old deals and calls.
What do you dislike about the product?
A few times Gong does not pick the call linked to the account and I have to manually link the call to the opportunity on Gong to get the right score.
What problems is the product solving and how is that benefiting you?
It helps in forecasting right since the Gong scores on every deal help me find what things I need to do make the deal close faster. The call highlights feature saves time by giving a quick summary of old calls so that I don't have to go through the call again.
High Quality, User-Friendly, Decent Insights
What do you like best about the product?
The call brief, key points, and next steps are very useful and quite accurate.
What do you dislike about the product?
At this time, I do not have any dislikes about using Gong.
What problems is the product solving and how is that benefiting you?
Gong is another set of ears on that call that takes usable notes while highlighting key points, next steps, and points of interest.
Amazing for customer success.
What do you like best about the product?
Amazing for customer success. Great for taking notes on calls.
What do you dislike about the product?
There are no downsides that I can think of.
What problems is the product solving and how is that benefiting you?
Helping CS team members take notes during numerous calls.
Gong is great for saving time as a rep
What do you like best about the product?
I love the call summaries and follow up emails that the software generates. They are 95% accurate and they save me a lot of time. I also like the coaching tips it gives me
What do you dislike about the product?
SOmetimes the UI isn't great for finding past recorded calls if they were done by a former colleague.
What problems is the product solving and how is that benefiting you?
Gong helps me to record and summarize my calls; helping me remember my calls better and helping me fastet to follow up with prospects. Gong helps to eliminate manual work as well!
Great notetaker for solo calls
What do you like best about the product?
That I don't need to worry about typing or writing notes and can focus on the conversation. I'm often the only person from my team on customer calls so it's great to have Gong take notes for me
What do you dislike about the product?
That the notes/call highlights can't automatically be added to a Salesforce opportunity
What problems is the product solving and how is that benefiting you?
It was difficult to easily share customer feedback and describe their pain points. Gong makes it easy to get the right information to the right teams without worrying about the message getting lost in translation
Gong Keeps us updated
What do you like best about the product?
Realtime evaluations . It keeps us updated of our stats and helps us listen to our calls realtime
What do you dislike about the product?
everything is cool with gong no complaints at all
What problems is the product solving and how is that benefiting you?
it keeps us updated with our stats . One stop shop were we can both reveiw and listen to our calls recording . With gong we will be able to look back to our mistakes listen to it and learn from those calls.
Allows 100% focus on customer conversations
What do you like best about the product?
Gong does the heavy lifting of note taking customer calls for me. This means I can focus fully on the conversation in real time with the customer and know I can revisit the notes and recording after the fact. This makes it excellent for ensuring action items and tasks are tracked and followed up on. It's also spectacular to be able to share snippits of the conversation with internal and external audiences. I use Gong every day for customer calls.
What do you dislike about the product?
As with any AI tool, sometimes it attributes conversations about multiple groups/parties incorrectly.
What problems is the product solving and how is that benefiting you?
Gong solves the problem of ensuring I can be fully present with my customers and not have to worry about making sure I captured all of the notes and action items. Gong does 100% of that for me.
Makes my job easier!
What do you like best about the product?
I love the AI features that captures relevant highlights, next steps, and makes searching Gong call by topic very easy.
What do you dislike about the product?
Sometimes it doesn't pull the right account up when I'm searching or I have to dig to find the right Gong call because it gets buried in with emails that are logged to it as well.
What problems is the product solving and how is that benefiting you?
As an Customer Success and Implementation Manager I use Gong to review calls our sales team had with new clients before I onboard them. This allows me to come to our kickoff meetings already understanding aspects of their business needs and goals. Customers then don't have to repeat themselves and we can hit the ground running with their implementation.
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