Gong
Gong.ioExternal reviews
6,454 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Become a better sales person
What do you like best about the product?
I like the the fact that you can search keywords in a conversation. This helps tremendously in finding a specific point in a conversation to analyse and redetermine a clients reaction to a situation.
What do you dislike about the product?
I dislike very little about this product, the one thing it can improve on is the time it takes for a call to populate into gong.
What problems is the product solving and how is that benefiting you?
I can analyse a call and determine how to price a client based on clients sensitivity to rates.I can answer questions about the call by going back and searching that specific call weeks after it happened.
Recommendations to others considering the product:
Have an open mind as this software can be used in a variety of different ways.
Elevate your game w/Gong
What do you like best about the product?
I like that I can review and share my calls for feedback. It's eye opening how many times I use filler words (um, etc)
What do you dislike about the product?
I think the thing I like least is that it takes time for my calls to upload into the system. It'd be great if it was truly in real time and I could go back and gather info quickly and easily
What problems is the product solving and how is that benefiting you?
Problems solving - getting out of the call rut (saying the same thing every time on calls etc.)
Benefits - faster call times, more concise communication, more meetings booked
Benefits - faster call times, more concise communication, more meetings booked
Recommendations to others considering the product:
Keep an open mind - it's a great learning tool
Vital tool for sales and customer management
What do you like best about the product?
The ability to refer back to calls and use a transcript, fast forward through unimportant sections, and navigate through lengthy meetings and calls is incredibly helpful. The mobile app is also great for in-person meetings.
What do you dislike about the product?
Very little. Such a great tool. Simple and effective
What problems is the product solving and how is that benefiting you?
Taking accurate notes and providing continuity through the lifecycle of a deal/account
Recommendations to others considering the product:
Subscribe to their blog - it's amazing
Unbelievable for bettering yourself as a sales person
What do you like best about the product?
It is extremely helpful in reviewing sales calls, my manager uses this to review my calls and let me know what he thinks about my performance. I use it to go in and review my own calls to insure I have accurate details in relation to what the customers needs are, desired outcomes and overall reason for calls. It helps me prepare for my upcoming calls and to help with the direction of conversation with customers as we progress through the sales process. I really appreciate both the AI insights it provides and the transcripts I can review with my boss to pull pertinent details. It has given visibility into my performance for feedback from both my manager, and director/VP to let me know where I am doing well and where I need improvement.
What do you dislike about the product?
The quality of the video that is recorded is low and I feel as though if it was better it would be more helpful in sharing with prospects.
What problems is the product solving and how is that benefiting you?
Reviewing the needs of customers, critiquing my delivery on sales calls.
Recommendations to others considering the product:
I would like to express that gong is extremely helpful in making oneself a better sales person. It allows for your to really critique your performance and understand both where you feel strong and where you need improvement. I believe with the consistent use of gong since it has been implemented I have become a stronger sales person and continue to use it daily to improve my process and my relationship with prospects and customers.
Effective and helpful tool for any sales executive or sales team
What do you like best about the product?
Where do I begin! My absolute favorite thing I like the most is the ability to review my transcript post call so I can focus on the conversation and not note taking. I can utilize this feature and pass along to coworkers that were not able to attend.
Love the feature showing my talk time % vs the customers talk time. It provides great analytics and also catches follow up promised, tags key words such as budge and ROI to understand if your calls encompass all the important topics during discovery.
Love the feature showing my talk time % vs the customers talk time. It provides great analytics and also catches follow up promised, tags key words such as budge and ROI to understand if your calls encompass all the important topics during discovery.
What do you dislike about the product?
Very little dislikes and have yet to come across a function that is not usable! There are a lot of features available that I have not utilized. If I had to pick one thing I do dislike and some may not like the fact that your entire organization can listen in on your calls at any time even while the call is live.
What problems is the product solving and how is that benefiting you?
My talk time vs clients. I use this data to work on talking less and listening more. I also have improved on focusing attention to the call vs worrying about taking notes as the transcribe feature handles that for me.
Also coaching from manager to improve my discovery process and have seen a major improvement in my calls. I have leveraged the snippet tool many times to send on for internal clarification and even documenting issues with clients
Also coaching from manager to improve my discovery process and have seen a major improvement in my calls. I have leveraged the snippet tool many times to send on for internal clarification and even documenting issues with clients
Recommendations to others considering the product:
If you need any tool to help evaluate your quality of call, talk time, ability to record and share within organization, coaching tool, then this is something you definitely want to look into.
No panic to take notes on calls
What do you like best about the product?
Being able to be present and listen on a sales call instead of frantically taking notes has become invaluable.
I can re-listen or even search the transcript for action items, or specific content. This allows me focus on the call that I'm on, knowing I'm not missing anything and can always go back into Gong for review.
I also like, for training purposes, that you can join in on colleagues live calls essentially invisible. This allows you to gain valuable training insight into new roles, new products, new issues etc.
I can re-listen or even search the transcript for action items, or specific content. This allows me focus on the call that I'm on, knowing I'm not missing anything and can always go back into Gong for review.
I also like, for training purposes, that you can join in on colleagues live calls essentially invisible. This allows you to gain valuable training insight into new roles, new products, new issues etc.
What do you dislike about the product?
Sometimes the transcript improperly transcribes the conversation, but I think thats inevitable.
What problems is the product solving and how is that benefiting you?
Mostly training and coaching. We submit our best calls every week which are then listened to, and rated by our managers and submitted feedback. It's very valuable to hear what they have to say stamped with a time to our conversation.
Again, I'm able to be present on the call. Knowing ALL the detail is being captured is like having a safety net on all these calls with action items and new information.
Again, I'm able to be present on the call. Knowing ALL the detail is being captured is like having a safety net on all these calls with action items and new information.
A Must-have for any Team Looking to Up Your Phone Game!
What do you like best about the product?
The ease of finding and listening to specific calls by team member name or customer name is pretty amazing in itself, but Gong takes it one step further by splitting the talk streams by person, allowing for fast-forward, allowing for listening to one caller only, and also flagging key phrases and topics. Indispensable for those looking to review their team's or their own calls for learning or skills development. If you like, Gong also integrates with Gmail to include email threads along with recorded calls.
What do you dislike about the product?
Gong makes is so easy, it's hard to find much to dislike here.
What problems is the product solving and how is that benefiting you?
Gong has really helped us in two areas. One is in the area of onboarding and ramping new employees. The ability to have a library of recorded calls, along with the screencasts, for new employees to review really reduces the ramp time for new people. Second, Gong really helps with training of our customer-facing folks, allow for asynchronous review and feedback of calls to improve call flow and outcomes.
Gong is the most efficient and easiest to use platform in its field that I have utilized.
What do you like best about the product?
Ability to listen to a recording OR view transcript of calls.
What do you dislike about the product?
Being picky, dislike that voicemails that I leave show as recorded calls.
What problems is the product solving and how is that benefiting you?
The ability to not have to make sure that I take my attention away from my calls in order to focus on detailed notes. I can make sure that I am listening attentively. Also, the ability for calls to be listened to or reviewed by my peers and vice versa allows for opportunities of collaboration and input.
We like Gong!
What do you like best about the product?
I like the ability for reps to focus on the conversation rather than taking notes.
What do you dislike about the product?
Analytics on calls could be a little more user friendly.
What problems is the product solving and how is that benefiting you?
Conversation Intelligence has enabled managers to scalably help reps improve on their talk track
Great sales tool!!!
What do you like best about the product?
The ability to not only listen to calls but read an accurate transcript
What do you dislike about the product?
The Zoom integration is nice, but notcc BBC always desired. Thee should be a better way to manage that, call by call
What problems is the product solving and how is that benefiting you?
Sales consistency based on our methodology
Recommendations to others considering the product:
Ensure your team is prepared to have all of their calls recorded and reviewed
showing 4,861 - 4,870